Residential Services Advocate

AGENCY:  SOLOMON’S TEMPLE FOUNDATION

JOB DESCRIPTION:  RESIDENTIAL SERVICES ADVOCATE (RSA)                 

POSITION:  FULL & PART-TIME

WORK HOURS:  8A-4P, 4P-12, 12MID-8AM/WEEKENDS & HOLIDAYS

Job Summary: 

Assists and oversees the day-to-day operations of Solomon’s Temple’s emergency housing program. Assist with intake, orientation, and room placement. Provide direct services to shelter families and assist families with connecting to the appropriate resources and referrals. Document daily communication log, client files, and record all necessary information.  Be available and visible to families. Responsible for providing a shelter environment that is safe, empowering, and supportive to all women and children. Must be able to work from a client centered approach and handle difficult situations with innovative care.

Job Responsibilities

• Interact and monitor daily activity of families.
• Complete hourly safety checks and document findings.
• Properly document all notable activity in communication log and client files
• Assist with chores, securing needed supplies and toiletries.
• Assist and provide direction and guidance during meals and recreational activities.
• Assist families with complying with shelter program guidelines and enforcing with care.
• Assist families with appropriate referrals and resources.
• Assist families with exit and retrieving their belongings.
• Assist with administrative tasks such as filing, intake, orientation, transfer, and discharges.
• Monitor and manage all agency supplies, donations, and resources.  Disperse appropriately.
• Assist with maintaining staff offices and other housekeeping duties.
• Attend mandatory meeting.
• Always maintain a professional attitude and treat families with respect and dignity.
• Perform all related duties as assigned or as circumstance dictate for special needs or events.
• Assist with overseeing and reporting maintenance issues in a timely manner.
• Ability to work and communicate effectively with families, colleagues, and supervisors in a professional manner.