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Adult Program Services Assistant Director

Employer
Kara
Location
Palo Alto, California
Salary
Up to $62,500 per year plus employer paid group health benefits
Closing date
Jan 6, 2022

Job Details

BACKGROUND & SUMMARY

Kara seeks an individual who desires to be an integral member of our team providing bereavement support to grieving individuals affected by the death of a significant relationship.

Please Submit COVER LETTER and RESUME to karajobs@kara-grief.org

The Adult Services Program Assistant Director will report onsite at our Kara office location in Palo Alto, CA, and will work under the supervision of the Adult Services Director to ensure efficient and effective operational, technical, and administrative support for all existing Adult Program client services - peer grief groups, one-on-one peer grief support, workshops, volunteer coordination, and engagement. ​​With current services primarily being delivered online, the position also provides the opportunity to help plan and execute the program's re-opening of in-person support in a thoughtful and intentional manner, over time, alongside the Adult Services Director. Eventually, this role will continue to grow our Young Adults Program through the use of social media, and implement other innovative techniques to enhance our support offerings. This position requires a great deal of flexibility in both schedule and mind-set. To be successful, a candidate must be comfortable with technology, possess sound judgment, excellent organization skills, strong leadership abilities, and enjoy working in an iterative environment in compassionate support of clients and volunteers.

**This position is 100% onsite in our Palo alto location and requires the ability to work up to 4 nights a month and occasional weekends**

Duties will include, but are not limited to, the following:

Essential Job Duties/Responsibilities

  • Provide direct administrative in-person and online support in maintaining the Adult Services records management system including client and volunteer information entry and tracking, group management and attendance, wait-list monitoring,  surveys,  evaluations, service statistics, and client closings.
  • Provide operational in-person and online support for ongoing small and large group volunteer meetings such as running monthly reporting and creating monthly small group supervision attendance and client tracking sheets.
  • Provide in-person and online operational support for client and volunteer workshops, volunteer training, special projects including communications and marketing, enrollment, attendee management, and day-of logistical operations.
  • Provide in-person and online client service support by assisting with client communications through email, monitoring new client paperwork for signature and submission, and issuing zoom invites for intakes.
  • Manage the re-opening of in-person support onsite at our Kara office by creating safety procedures and protocol and providing logistical meeting room support (internal and external) for program services and volunteer meetings as we re-open.
  • Plan, develop, and execute ongoing relevant and innovative in-person and online training opportunities for volunteers with the assistance of current Kara volunteers and under the direction of the Program Director.
  • Regularly update the online Resources Library for volunteers, post to the Kara Volunteers FB Group, and seek innovative ways to grow the Young Adults program.
  • Provide general technical support to volunteers and clients in setting up zoom accounts, managing password resets, and troubleshooting for technical issues that arise.
  • Conduct client intakes and screenings, appropriately recommending service offerings including one on one support, group support, therapeutic support, and internal or external referrals as needed.
  • Assist with agency-wide client service operations in collaboration with other Kara staff as needed.
  • Other administrative and technical support duties as assigned.

Required Qualifications

  • Bachelor's Degree or equivalent
  • Commitment to Kara’s mission, vision, and guiding value of compassion
  • Strong command of the English language both verbal and written
  • Operational and administrative support experience
  • Extremely organized and attentive to detail,  yet adaptable and creative
  • Resourceful with strong initiative and  follow-through skills
  • Excellent interpersonal skills; a team player and a team builder
  • Quick to learn and implement new ideas with self-awareness and willingness to ask for assistance in a timely fashion
  • Ability to work successfully under pressure, adapt, problem-solve, and handle competing priorities with minimal supervision in an organized, thoughtful manner
  • Possesses a positive attitude while delivering high-quality service with compassion and patience
  • Ability to embrace and maintain confidentiality with a high standard of professionalism and integrity
  • High proficiency with G suite and comfort with Microsoft Office, Adobe Sign, and other Database applications; ability to learn new technology with ease
  • Expertise with Zoom to the level of being able to properly troubleshoot technological issues on either PC or Mac; Ipad and familiarity with other tablets a plus
  • Experience leading groups on Zoom using advanced features such as breakout rooms, share screen, etc.
  • Proficient in social media including Facebook, Instagram, Meetup, and others
  • Ability to work up to four evenings per month and weekends periodically

Preferred Qualifications

  • Bi-lingual in English and any other language
  • Experience developing and/or leading group trainings
  • Success in helping to grow other programs
  • Experience as a Kara volunteer or similar program requiring understanding of grief support structures
  • Non-profit / Social Services / Health Care experience

Compensation & Benefits

  • 40  hours per week (exempt)
  • $56,500 to $62,500
  • Group health benefits (employer-paid) option (medical, vision, dental)
  • 403b and FSA options (employee-paid)

Please Submit COVER LETTER and RESUME to karajobs@kara-grief.org


Adult Services Program
Peer-based services offer emotional support to those grieving a death or coping with a terminal illness (their own or another's). Our peer support model advocates listening, speaking, and acting from the heart in service to others with the goal of providing compassionate, non-judgmental support. Services include:
- Individual Peer Support
- Group Peer Support
- Consultations
- Workshops

Company

Kara provides comprehensive grief support, crisis intervention and education to individuals and communities facing the difficult realities of grief and loss. Guided by empathy and compassion, every day we offer caring support to children and adults and provide a space where those in grief find deep relief in the company of others. Through a time-tested and highly effective peer support model (adopted from the Shanti Model of peer support originated by Dr. Charles Garfield), over 150 volunteers serve children and adults on their journey through grief so they can move toward renewed hope and meaning. Our services are designed to be accessible, and we are funded primarily by charitable donations and the heartfelt generosity of the community we serve.

Serving the Bay Area since 1976, our name “Kara” is the gothic root of the word care and was originally inspired from the writings of Henri Nouwen. 

Company info
Website
Telephone
650-321-5272
Location
457 Kingsley Ave
Palo Alto
CA
94301
US

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