Administrative Assistant - Computer Literacy Program

POSITION OVERVIEW

PRC is hiring a full-time Administrative Assistant for the Computer Literacy Program to support the administrative operations and ensure efficient and effective delivery of service.  PRC’s multi-pronged approach to digital literacy training and access offers more than 1,000 individuals each year with an opportunity to learn new skills, gain confidence, earn certifications and enter the digital age. 

• PRC provides free computer training classes at our Wheaton and Westmont locations and eight partner sites across the county. 
• PRC has two Computer Training Centers Wheaton and Westmont where clients are welcome to hone their skills, complete computer training homework, and search and apply for jobs.
• For those interested in building their skills further, PRC offers free Microsoft Office Specialist (MOS) Certification classes in Word and Excel. Earning the MOS certification, a recognizable achievement by employers, enhances clients’ resumes and boosts their confidence.

This position reports to the Manager of Adult Computer Literacy and is primarily located in Westmont (104 Chestnut Ave). Candidate must have a valid driver’s license, access to a vehicle, be able to lift 25 lbs., and be able to work occasional evenings when necessary.

ESSENTIAL FUNCTIONS

1. Provide administrative support to computer training volunteer instructors and students including but not limited to:
2. Scheduling and reserving rooms and Zoom meetings
3. Maintaining adequate supply of materials and books
4. Assisting clients with completing initial paperwork and screening steps, when applicable

• Maintain student learning-centered curriculum and instructor training materials including finalizing documents, copying, distributing and filing
• Assist in qualification and registration of clients seeking Computer Training classes and MOS Certification classes, providing referrals as needed
• Receive and respond to all computer training program inquiries
• Support implementation of MOS Certification classes:
• Proctor MOS certification exams as needed
• Receive and track MOS volunteer instructor and student issues (including technical issues) and inquiries and appropriately respond to ensure continuation of service
• Assist with upkeep and maintenance of laptops and computer equipment used for MOS training and testing to keep software up to date
• Coordinate ordering of approved instructional and office materials – placing order, managing invoicing, receipt and tracking
• Maintain computer training volunteer and student data to ensure high level of data accuracy, integrity and quality
• Input volunteer and student data to ensure consistency and accuracy
• Assist in identifying and performing regular data maintenance tasks to ensure integrity of data
• Produce reports and alert staff of data inconsistencies or inaccuracies
• Assist in developing, maintaining and communicating program’s information materials for clients and volunteers
• Coordinate program recognition and training activities including but not limited to Pizza Parties, Student Certificates and Class visits
• Identify, implement and document program procedures to ensure efficient and effective systems and processes are in place to deliver quality services

EDUCATION AND EXPERIENCE REQUIREMENTS

• Associates Degree preferred
• 3 year’s work experience in an administrative role REQUIRED

ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES REQUIRED

• Commitment to PRC’s mission, values, and community focus
• Desire to work in a social service organization
• Excellent organizational and time management skills
• Ability to work independently, with a team, and with a diverse group of individuals
• Acute attention to detail; strives for 100% accuracy
• Able to work effectively with volunteers, with people from other countries and with people speaking other languages
• Able to manage multiple tasks at one-time
• Able to identify improvements to make work more efficient
• Works well under pressure, with frequent interruptions and in a fast-paced environment
• Good verbal and written communication skills
• Able to exercise professional judgment to resolve moderately complex problems
• Must demonstrate professionalism, flexibility, good judgment & commitment to teamwork
• Intermediate knowledge of Microsoft Office and Google Suite

ORGANIZATION OVERVIEW

People's Resource Center (PRC) is a not-for-profit, social service organization founded in 1975 by community members looking to help neighbors who were facing financial hardship.  Inspired by social justice heroes like Martin Luther King, Jr., Dorothy Day and Jane Addams, founders Dorothy McIntyre, Father Tom Peyton and a group of volunteers sought to do more than start a local food pantry. 

With a team of over 2,600 volunteers supported by 46 employees, PRC offers free emergency needs assistance and educational programming. Our emergency and basic needs services include food assistance, clothing, financial assistance, homelessness prevention services, and referrals for medical and dental care. Job search assistance, adult basic education and literacy, computer training and access, and art enrichment equip individuals with the tools and resources they need to build stronger futures.

PRC earned the highest possible rating from Charity Navigator for 12 consecutive years. Only 1% of charities rated have received this distinction, differentiating PRC from its peers, exemplifying the high standard of service at PRC, and indicating that PRC outperforms most other charities in America.

The values that guide our actions and decisions and that are embedded in our culture are:

• Dignity and Respect: Recognizing the dignity of each person who comes to us, we create a welcoming and respectful environment in all of our programs and communication.
• Creative and Innovative: We express our mission directly. We try things in the community. We are willing to jump in to new areas in order to address an unmet need.
• Responsible Stewards: We welcome those who need resources, as well as those with resources to share.
• Compassionate: We listen, we encourage, we try to get to know our families, we provide some help and guidance, we advocate, in a spirit of kindness and compassion.
• Integrity: We place a high priority in living out of our principles, in our relationships, programs, and organizational practices.

PRC offers a generous compensation and benefits package to our full time employees, including:

• Medical insurance – HMO, PPO
• Dental insurance – PPO
• Flexible Spending Account participation
• Short Term Disability
• Life Insurance
• SIMPLE IRA retirement plan & company match
• 23 days of Paid Time Off (PTO)
• 12 paid holidays
• Flexible work environment

APPLICATION PROCESS

To apply, please send your resume, cover letter, and salary expectations