Responsible for supervising placement staff and the day to day operations of the Placement Department. Must have the expertise to correctly answer questions from staff on proper procedure and LifeLine mission. Handle situations with clients that are angry, step in to diffuse and rectify in the best interest of the animal. Provide back up to other departments and work closely with the kennel and clinic on animal health and behavior to ensure adoptability of animals in shelter. Responsible for following Standard Operating Procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Schedule placement staff.
- Fill in for absent employees when needed.
- Review PetPoint regularly to make sure accurate memos are being place by Placement Staff. Provide reports and data analysis when requested.
- Interview, hire, and train new employees.
- Provide staff with performance feedback on an informal and formal basis. Conduct employee performance reviews, performance corrective actions, and discipline meetings as needed.
- Conduct regular department meetings.
- Review PetPoint regularly to ensure accurate memos are being placed by Placement Staff.
- Provide input to Standard Operating Procedures. Ensure staff is trained and following SOP’s.
- Act as escalation point for clients when necessary. Use judgement to balance client requests, animal needs, and LifeLine policies to create positive solutions for problems and issues.
- Order supplies and make sure employees have resources needed to complete their duties.
- Work with clinic on making sure animals going out through placement get proper medical care and documentation.
- Work closely with Animal Care Manager on ideas for best marketing and placement of animals for fast movement.
- Work with other Divisions of LifeLine on projects and venues for placement of animals.
- Be open to employee ideas and give honest and practical feedback on why an idea can or cannot be implemented.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Communicate effectively with staff and clients.
- Ability to recognize common animal behavior.
- Knowledge in animal health and well-being to include nutrition needs, resources for information, knowledge of common animal diseases
- Ability to identify animal species, ages and sexes. Ability to identify signs of animal illnesses and injuries.
- Demonstrated personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate effectively in writing and orally.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent. Management experience, animal experience, shelter experience required.
Must be able to read and interpret policies and procedures. Must be able to communicate effectively to staff and clients and must possess good customer service skills.
Must have the ability to interpret a variety of instructions in written or verbal form and to follow those instructions correctly
While performing the duties of this job, employee may be exposed to heat, cold, loud noises and unpleasant smells
CERTIFICATES, LICENSES, REGISTRATIONS
While performing the duties of this job, employee may be exposed to a kennel that is not air-conditioned and may be exposed to unpleasant kennel smells.