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Shift Coordinator, Overnight

Hamilton Families
San Francisco, California
Competitive, DOE
Closing date
Nov 11, 2021
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Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit


Hamilton Families Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day and critical social services to 50 families a night (about 150 individuals) for up to six months. The program provides emergency beds for families in immediate crisis and private rooms for families on the city’s shelter waitlist. Participants receive comprehensive support services that include case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, three meals a day, and innovative and direct assistance in securing permanent housing.

Reporting to the Shelter Manager, there are two Shift Coordinators who work in collaboration and are responsible for the successful management and operation of residential services at the shelter. Shift Coordinator is a management-level position that is responsible for supervising union-represented employees. Together, the two Shift Coordinators supervise a staff of 12-14 Residential Counselors who provide 24/7 staffing at the shelter. This position may require day, afternoon-evening, and/or overnight shifts depending on the needs of the program and requires shared after-hours availability for on-call consultation and occasional staffing. The schedule is agreed upon in advance with the Program Director.


  • Coordinate crisis intervention and emergency responses for residential staff. Attain familiarity and proficiency in all duties and responsibilities related to the residential department.
  • Supervise residential staff in a manner consistent with applicable law and organizational policies and procedures.
  • Schedule regular and on-call residential staff to ensure coverage for overnight shifts. Coordinate with other residential supervisors to ensure that all shifts have adequate staff coverage 24 hours per day, 7 days per week.
  • Provide facility or shift coverage on an emergency basis; if unable to arrange alternate coverage, the Shift Coordinator fills the shift personally.
  • Orient, train, coach, motivate, and evaluate designated staff in accordance with the agency’s Collective Bargaining Agreement as well as organizational policies, procedures and programs.
  • Conduct performance appraisals, support staff development, and ensure discipline and corrective action as appropriate.
  • Ensure that adequate health and safety standards for the shelter and kitchen are maintained at all times. This includes compliance with all Department of Public Health, Shelter Monitoring Committee, and San Francisco Fire Department regulations.
  • Coordinate and directly assist with the daily functions of residential staff to assist with light maintenance and upkeep of the facility.
  • Coordinate with Family Services Manager the Family Services Manager to ensure all vacant rooms are cleaned and any maintenance issue is addressed in a timely manner as requested by the Family Services Manager or Program Director.
  • Ensure that staff are implementing the City’s Shelter Grievance Process in addressing concerns with participants and process all grievance documents and data.
  • Coordinate with Family Services Manager to ensure all resident information and data is up to date and available to the residential department, including but not limited to rosters, and reasonable accommodations.
  • Coordinate with Operations Manager to order supplies for the shelter.
  • Attend regular staff meetings and share facilitation duties.
  • Other duties as assigned.


  • B.A. in social welfare, counseling, hospitality, or related field strongly preferred.
  • At least two years of proven experience supervising paid staff.
  • Experience supervising union-represented employees preferred.
  • Experience working with one or more of the following: mental health related issues, substance abuse, domestic violence, and HIV/AIDS related issues.
  • Two years of experience managing a 24/7 human services program (e.g. homeless shelter, domestic violence shelter, or residential treatment program) preferred.
  • Working knowledge of the principles of federal, state and local employment laws and regulations.
  • Able to maintain a flexible work schedule and to work evening, weekend, and overnight shifts as needed. The position requires on call duties and responsibilities consistent with a shelter environment operating 24/7.
  • Able to maintain a quality work place in a diverse, fast paced, and changing environment.
  • Able to work independently, as necessary.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office applications including Word, Excel, and Outlook, etc.
  • CPR and First Aid certification required within first six months of hire.
  • Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
  • Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer. 


Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24-Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. A role with the Stability team is great for an individual who is interested in exploring community based nonprofit work, social work, or mental health disciplines. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits!


• To apply, please click here: 

• Please attach your resume and a cover letter.

• No faxes or phone calls.

• Hamilton Families is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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