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Program Outreach Coordinator

Employer
Help a Mother Out
Location
Oakland, California
Salary
$55k-$60k, commensurate with experience
Closing date
Oct 31, 2021
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About Us                                           

Help a Mother Out (“HAMO”) works to improve baby and family well-being, by increasing access to diapers for families in need. We distribute diapers to families in need through a network of social service partners, operating within diverse communities, service models and geographic focus. We also advocate for the inclusion of diapers in the social safety net. Since 2009, we have distributed over 33 million diapers, primarily in the Bay Area metropolitan region. We are a small and mighty organization and endeavor to conduct our work practicing “excellence with ease,” and co-creating a culture of learning, mutual respect, inclusion and belonging. We are a California 501(c)3 nonprofit organization, based in Oakland.

Summary

The Program Outreach Coordinator will report to the Associate Director. They will be primarily responsible for coordinating partner relations and community outreach efforts across all programs. Externally, they will serve as our “boots on the ground” by ensuring the organization can respond to the needs of our partner agencies. They effectively communicate program guidelines and raise awareness about programs through outreach events, community organizing and partner activities. Internally, they will serve as a bridge between program, communications and development functions.

This position is customer service focused and requires a strong ability to be versatile and fluent working both collaboratively and independently. The Program Outreach Coordinator is passionate about the advancement of low-income women, children and families. This person must be tech-savvy, and possess excellent interpersonal, communication, and time management skills.

Primary Responsibilities

Partner Relations & Community Outreach

  • Serve as the organization’s field representative, working in partnership with the Program Operations Manager to serve our core partners and program participants
  • Identify/elevate emerging opportunities for outreach with partners and community stakeholders
  • Regularly conduct program trainings for partner staff
  • Effectively communicate program guidelines, monitor compliance, field inquiries
  • Raise awareness of HAMO’s programs by representing the organization at community outreach events
  • Outreach event planning, logistics support, volunteer coordination
  • Work in tandem with communications and development functions on sourcing content (e.g., photos or short videos for social media/newsletters) that highlights our impact and partner collaboration

Program Operations & Administration

  • Coordinate partner site visits, meetings, note taking, information dissemination
  • Assist with data collection (qualitative/quantitative), program evaluations and grant reporting
  • Assist with inventory management; database administration (adding/terminating clients monthly)
  • Reconcile product purchase orders with invoice amounts, enter invoices into QuickBooks/Bill.com.
  • Coordinate program collateral production; procure and manage event supplies
  • Squarespace website updates
  • Assist with research (e.g., retail value for diapers, third party freight) and knowledge management
  • Coordinate Santa Clara warehouse day, including partner and volunteer communication, warehouse organization, and in-kind product inventory (monthly; on hold due to COVID)

Miscellany

  • Respond to telephone, email, and requests for information from the public, donors, potential partners, constituents and partner agencies
  • Communicate with colleagues and stakeholders on a daily basis via email, phone/text, and in-person
  • Assist with the organization’s community outreach, thought leadership, and annual fundraising events 
  • Other activities deemed appropriate by management that will promote and enhance our mission
  • Act as an ambassador in the community by effectively communicating how HAMO serves the needs of low-income families in the community 

Qualifications 

  • Excellent organizational skills, attention to detail, accountability and follow through
  • Excellent interpersonal communication (oral, written, nonverbal) 
  • Ability to work independently and as part of a collaborative team
  • Demonstrated ability to prioritize, negotiate, and work in collaboration with diverse internal and external stakeholders
  • Self-motivated, adaptive, and resilient in a learning and evolving environment
  • Adept at working with people from diverse backgrounds, including staff of partner organizations, program participants, cross functional team members, board of directors, donors/volunteers, funders, and those with varied political or world views
  • Open to receiving/giving constructive feedback as a means to professional and personal growth
  • Personal attributes of integrity, growth mindset, diplomacy, discretion, intellectual curiosity, and commitment to one’s ongoing social-emotional learning and professional development
  • Demonstrated commitment to and/or lived experience as a member of a community centered in our programs
  • Bilingual speaking (e.g., Spanish, Chinese) proficiency highly desired, but not required 
  • Commitment to HAMO’s mission and vision

Position Requirements

  • Bachelor's degree, or equivalent work experience
  • At least three years of relevant work experience, including one year of customer service
  • Strong desire and proficiency to work via virtual office and in the community (ratio for virtual/in person for this position is 80/20 currently; post COVID 60/40)
  • Proficiency in Microsoft Office Suite, Google Workspace, Asana, Dropbox, Squarespace, Mailchimp
  • Able to attend weekly planning meetings with team members
  • Commitment to HAMO’s shared values of excellence, learning, mutual respect, inclusion and belonging
  • Participate in internal HAMO activities to cultivate a healthy, sustainable, and collegial workplace
  • Valid California driver’s license and ability to travel by personal vehicle primarily within Oakland/San Francisco; and Alameda, San Francisco, San Mateo, Santa Clara, and Contra Costa counties
  • Able to lift and carry up to 30 lbs., occasionally
  • Some weekend/weeknight hours are required; and
  • For the protection of our clients and team, we require all employees to be vaccinated for COVID-19. There are limited exemptions to vaccination requirements such as religious beliefs and qualifying medical reasons. In order to claim an exemption, employees must submit a declination form to the Executive Director. Unvaccinated exempt people must also get tested for COVID-19 at least once a week using either a nucleic acid or an antigen test.

Office Location

  • Our office is in Oakland (near Jack London Square) and the team convenes in-person at least one day a week, in addition to annual site visits and community events. Due to the COVID-19 pandemic, our team primarily works remotely; travel to meetings or events is on a limited, case by case basis. We plan a phased approach to weekly coworking, warehouse days, and site visits, based on guidance from local/state public health officials.

Hours

  • This is a full-time, exempt position. Company hours are 9am – 5pm, with some flexibility. The organization greatly values work/life integration and employee well-being. Your schedule will be set in collaboration with your manager.

Compensation
This is a full-time position. Compensation is between $55,000 to $60,000 and will be commensurate with experience. This position includes a comprehensive benefits package, including health insurance, LTD/Life, 401K.
 

To Apply:

  • Please write a cover letter stating why you are interested in this position
  • Combine your cover letter and resume into one PDF document.
  • Email to info@helpamotherout.org with your name and “Program Outreach Coordinator in the subject line.

Every application will be reviewed. We regret we are unable to respond to phone inquiries or mail submissions.
 

Help a Mother Out is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

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