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Housing Navigation Coordinator (Bilingual)

Hamilton Families
San Francisco, California
Closing date
Oct 24, 2021

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Focus Areas
Housing / Shelter
Job Function
Direct Service / Social Service, Housing / Construction, Research
Position Type
Full Time
Degree Level
Experience Level
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Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit       


Program and Position Overview

Hamilton Families (HF) is dedicated to ending family homelessness in the San Francisco Bay Area. The Housing Services program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention, medium-term rent subsidies, and home-based case management to help families move toward self-sufficiency.

The Housing Navigation Coordinator ensures the on-going daily operation of all housing search assistance services.  The Coordinator models and trains staff on essential job functions such as tenant coaching, landlord mediation, and unit walk-throughs. The Coordinator directly supervises 2-3 Housing Navigation Specialists as well as 1-2 Housing Orientation Specialists, oversees participant program activities, provides new hire and ongoing training for the team, and ensures program compliance with service goals and objectives. The Coordinator ensures close coordination among the intake & assessment department, housing navigation department, real estate department, and housing stability department. The Coordinator carries a caseload of families as needed.


Primary Duties and Responsibilities 

•    In coordination with the Associate Director of Navigation, oversee and ensure the on-going development and daily operation of the Housing Navigation Department. Assist in the creation and implementation of new and innovative programming and support services to meet the ongoing and emerging needs of families who are homeless and at-risk of homelessness. Work closely with the Associate Director of Navigation.

•    Directly supervise Housing Navigation Specialists and Housing Orientation Specialists.  Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff is accountable for meeting minimum performance goals; mentoring, and coaching case management staff.  

•    Lead recruitment, hiring, and training efforts of services staff within the department, in a manner consistent with HF personnel policies and procedures.  Develop and conduct new-hire and ongoing training for housing connection staff based on program needs.

•    Carry a caseload of families as necessary.

•    Provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to the staff so that they can learn from the situation and handle similar situations appropriately in the future. 

•    Maintain positive participant relations. Develop a work environment focused on customer service, diversity, respect, and dignity. Provide staff with leadership and guidance directed at providing the participants with a positive experience. 

•    Produce and submit reports and information documenting services and progress towards service objectives and goals. Conduct database and participant hard file audits, providing quality assurance oversight. Ensure the program maintains accurate records, files, correspondence, and data collection and responds to inquiries and requests for information. 

•    Facilitate regular department and program coordination meetings. Attend other programs, organizational and outside community meetings as assigned. Represent and act as a liaison for the program to funders, other community organizations, volunteers, and donors as needed.

•    Assist in developing ongoing expertise in delivering culturally competent services to a diverse population. Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.  

•    Bilingual positions require providing verbal and written program and other information as needed to clients who are predominantly monolingual in the language for which a bilingual premium applies.

•    Other duties as assigned.


Qualifications, Skills and Abilities

•    Bilingual English/Spanish language capacity required. 

•    Two years of professional experience in the human services or related field; demonstrated ability to exercise appropriate authority and sound judgment when needed.  

•    Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration preferred.

•    Demonstrated ability to exercise appropriate authority and sound judgment when needed.  

•    Must possess the ability to manage multiple projects with demanding deadlines, superior organizational abilities, and the demonstrated ability to maintain a quality workplace in a fast-paced and changing environment; ability to plan and implement innovative programs.

•    Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).

•    Consistent approach to upholding program and personnel policies and procedures and to support staff in doing so as the organization scales. 

•    Ability to coordinate, implement, assist in, supervise, and evaluate program activities and diverse staff.

•    Ability to establish and maintain effective working relationships with a variety of individuals and groups and provide supervision of staff in a compassionate and innovative way. 

•    Previous experience working with homeless populations and families is preferred. Knowledge of housing and community resources in the Bay Area is a plus.

•    Highly organized; ability to work independently and as an effective and collaborative member of a team.

•    Able to make regular entries, run reports, and maintain a CRM client database.

•    Good meeting facilitation skills.

•    A valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed.

•    Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.

•    Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.


Compensation and Benefits 

Great benefits: Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24-Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride-sharing services like Lyft Line and Uber Pool.

Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to the community. HF takes professional development seriously and offers coaching and training opportunities at every level. A role with the Stability team is great for an individual who is interested in exploring community-based nonprofit work, social work, or mental health disciplines. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.

Time off:  HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation, and 2 weeks of sick time per year.

Long-term benefits: HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits! 


Application Procedure

•    To apply, please click here:

•    Please attach your resume and a cover letter.  

•    No faxes or phone calls.  

•    Hamilton Families is an Equal Opportunity Employer.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

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