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Digital Community Manager

Employer
EQUIP
Location
Duluth, Georgia
Salary
salary based on experience + benefits
Closing date
Sep 28, 2021
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Mission of Position: 

As the Community Manager for iTransform I will support, advocate, and live out the overall vision of the John Maxwell Enterprise, to “Add value to leaders who multiply value to others.” I will diligently work toward all desired outcomes of the Leadership & Innovation Department, systematically prioritizing growth in self, team, and organization. I will serve the digital community engaging in values-based leadership development and intentional community development actions, acting as the liaison between the brand and the community. I will do so in a way that values people, models leadership, and facilitates transformation.

Outcomes: 

·         Monitor incoming data to organize groups and participants as needed. 

·         Respond to questions or concerns from participants. 

·         Keep a pulse on and speak into user experience. 

·         Pull data daily to be able to push appropriate nurture or marketing campaigns. 

·         Curate content or stories for the site. 

·         Monitor data to be able to spot trends and be adequately prepared. 

·         Demonstrate proficiency in Survey Monkey, Pardot, Zen Desk and other tech platforms. 

·         Other duties as assigned. 

Competencies: 

·         Two years’ of professional experience.

·         Excellent written and oral communication skills and judgment with the ability to maintain privacy and confidentiality. 

·         Proficient in Microsoft Office 365 Suite of products, including Excel, Outlook, Teams, and OneDrive. 

·         Excellent customer service ability and interpersonal skills. 

·         Adaptable problem-solving skills. 

·         Demonstrated team player with strong collaboration abilities. 

·         Be committed to leading himself/herself well personally and professionally. 

·         Ability to take initiative and work independently. 

·         Internalize the John Maxwell Enterprise values of People, Passion, Partnership, Leadership, Growth, Excellence, and Transformation 

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