Director of Client Services

Project Place promotes a community of hope and opportunity for homeless and low-income individuals by providing the skills, education and resources needed to obtain and sustain employment and housing. For over 50 years, Project Place has been a resource for individuals who are experiencing homelessness in Boston. Through innovative programming, including social enterprises, we facilitate the successful transition of individuals to economic self-sufficiency. Comprehensive programming consists of classroom instruction, credential training, case management services, housing and job placement, retention and career services. 

As Director of Client Services you will lead all aspects of Project Place’s case management and client stabilization teams. You will develop, manage, and report on the activities of Project Place programs and staff in the areas of housing, employment, and mental health services. You will provide a clinical presence and expertise for program staff through coaching and training that aids in their consultation and coordination of services to build their capacity to support individuals experiencing homelessness. You will be most successful in the role if you are highly motivated by the mission of Project Place and have demonstrated commitment to working with individuals to build skills and resources to obtain employment and housing.  

The Director of Client Services reports to the Executive Director and will work closely with members of the senior team in an effort to promote cross collaboration amongst departments. You will be responsible for assuring Project Place’s provision of quality stabilization and clients services delivered by a team of case management and program staff.  You will provide direct supervision to a team of 3 managers and their reports in a comprehensive, collaborative manner, with an emphasis on Project Place values.

WHAT YOU’LL DO 

As Director of  Client Services, you will be responsible for the following areas of work: 

Staff Leadership and Development

• Provide clear and consistent support to program staff providing wrap around services and working with individuals in crisis
• Provide ongoing coaching and support for staff and social work interns around practices that encourage client sustainability 
• Provide crisis support and response including supporting staff and clients with intervention and referrals to necessary services
• Conduct weekly individual supervision meetings with staff
• Support the development of team members through identification of needs and providing formal and informal embedded and ongoing training in collaboration with team leaders 
• Responsible for recruitment, hiring, training, and development of managers and supporting their work with their client-facing staff
• Assist with onboarding and orientation of new staff, in collaboration with team leaders

Program Leadership

• Represent Project Place at various community and municipal meetings, including those with the City of Boston, Department of Neighborhood Development, and Massachusetts Housing and Shelter Alliance.
• Serve as member of the Senior Leadership Team and Program Management Team actively supporting the growth and development of the individuals aligned with the organization’s mission, vision, and core values
• Participate in all case management meetings, staff meetings and other required program/organization meetings/events
• Participate in relevant required trainings and seek out training opportunities that support professional development 
• Track, document and analyze key client enrollment data using data management tools aligned with program needs to assess service and program effectiveness and areas for improvement
• Lead all internal and external reporting related to homeless resource center and agency stabilization services

QUALIFICATIONS

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

• Bachelor’s degree required, Master’s degree in social work, or related field preferred; LICSW, LCSW, LMFT, LMHC or equivalent highly preferable
• Extensive management experience, including hiring, supervising, and motivating staff 
• Strong analytical skills and use of data to inform program strategy and development
• Reliable, organized, detail-oriented, and a systems-oriented thinker 
• Experience training adults and providing direct feedback regarding approach and practice
• Self-motivated and demonstrates initiative, patience, and resourcefulness in adapting to change and responding to opportunity in an non-profit entrepreneurial environment
• Excellent problem-solving, operational, and communication skills; comfort with pivots to harness opportunity to advance our work
• Ability to de-escalate client crisis situations to ensure the safety of fellow staff members and provide proper documentation of all critical incidents
• Commitment to Project Place’s mission to end homelessness by providing pathways to attain jobs, housing, and hope

COMPENSATION & BENEFITS

The salary range for this position is between $75,000 and $85,000 and is commensurate with experience. Project Place offers a comprehensive benefits package that includes, but is not limited to: 

• Health insurance (vision & dental), and life and long-term disability insurance
• 401k plan with employer match
• Paid time off, beginning at 3 weeks per year in the first year of employment

More information about Project Place’s benefits can be found here. 

MAKING THE DECISION TO APPLY

To apply to this position, please submit a resume and a thoughtfully written cover letter to the application in the online portal. We will review and respond to all applications received. For confidential inquiries or for assistance in completing the application, please contact via email at culrich@positivelypartners.org. 

This position is full-time with availability for occasional evening work and located at the Project Place Headquarters in the South End neighborhood of Boston. 

TIMELINE AND HIRING PROCESS

We will review and respond to all applications received. While subject to change, candidates elected to advance throughout the process can expect to interview first with Positively Partners, followed by an interview with the Hiring Manager for this role, and, for finalists, an interview day with staff and key stakeholders, including a robust and holistic reference check process. Expected start date is late 2021.

EQUAL OPPORTUNITY STATEMENT

Project Place is an equal opportunity employer and we encourage candidates of color, women, LGBTQ, low-income, and non-college degree holders to apply. Project Place prohibits the unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, national origin, genetic characteristics, disability, status as a special disabled veteran or veteran, marital status, sexual orientation, sexual identity or any other basis prohibited by law.