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Employment Services Coordinator

Hamilton Families
San Francisco, California
Closing date
Oct 17, 2021
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Hamilton Families   

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit   


Program and Team Overview 

The Housing Services Program helps prevent families from becoming homeless and helps those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, homelessness prevention, rent subsidies, and home-based case management. 


The Employment Services Coordinator  will strengthen the organization’s capacity to deliver high quality employment and workforce development services to program participants as well as connect families to workforce development programs and employers across the San Francisco Bay Area. 


Primary Duties and Responsibilities  

Recognizing the need to develop a workforce development and employment strategy that supports the long-term and permanent stability of our participants, HF is seeking a CalWORKs Employment Services Coordinator. We are looking for someone who is strategic, tactical, resourceful, skilled at building relationships, and driven to increase the stability of our participants.  


This position will provide employment counseling and job coaching to participants in the Hamilton Families Housing Services program, a Rapid Rehousing program providing housing location, rental subsidy, and case management support to families. This role will specifically focus on families enrolled in our CalWORKs Housing Support Program, run in partnership with the San Francisco Human Services Agency. The Employment Services Coordinator  will provide a focused set of employment services to Housing Services program participants who are  interested in improving their employment and income opportunities. The Employment Services Coordinator would closely work with CalWORKs Program Coordinator and Case Management Services Team. This person will report to the Director of Stability. This position will partner closely with, our Strategic Partnerships Team to ensure cross-collaboration and community partnerships in other geographical communities along with Housing Services Team, and Data and Evaluation Team to track workforce outcomes and income.   


Specifically, we are looking for the Employment Services Coordinator to: 

Conduct a comprehensive assessment that identifies the participant’s vocational interests, education and skills, employment history, work documents, and potential barriers to employment. 
Connect with the CalWORKs Welfare-to-Work Program of the county in which the participant resides, if applicable, to coordinate employment services for the participant and leverage the resources available to them 
Develop an individual employment goal plan and conduct comprehensive assessments that identifies the participant’s vocational interests, skills, education and employment history, and potential barriers to employment. Using data from this assessment, create an Individual Employment Plan for participants with specific goals and services to be provided 
Connect participants to employment services via employment sites throughout SF and the greater bay area 
Use internal and external case management platforms to track participant interactions and data entry. Ensure accurate records, files, correspondence and data collection are maintained. 
Work closely with the Workforce Development Coordinator from the Strategic Partnerships team to connect participants with upcoming employment readiness workshop discussions, job coaching, cover letter and resume development, and forums. 
Provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future. 
Provide stability specialist with needed supportive services for participants to ensure their continuing participation in employment activities.  
Collaborate with Housing Stability Case Managers, Navigation, and CalWORKs Housing Stability Coordinator to coordinate supportive services and ensure job placements are maintained.  
Communicate regularly with participants and Stability Case Managers to provide ongoing individualized assistance for any vocational barriers. 
Manage relationships with workforce development partners and collaborate with internal and external agencies as a liaison and to coordinate service. 
Regularly provide detailed reports on participant progress and updates on key efforts and activities to Housing Stability Director and CalWORKs Housing Stability Coordinator. 
Participate in regular staff meetings including but not limited to:  Housing Services team meetings, monthly Strategic Partnerships meetings, and case review meetings.  
Assist in developing ongoing expertise in delivering culturally competent and trauma informed services to a diverse population. Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.   
Perform other appropriate duties as assigned. 

Qualifications, Skills and Abilities 

Minimum of two years of workforce development experience and 1 year of specifically working through employment stabilization for single adults. 
Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration preferred. 
Bilingual English/Spanish language capacity required. 
A valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed required. 
Demonstrated understanding of the social and interpersonal dynamics of poverty and homelessness; Familiarity with working with individuals experiencing trauma, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, etc. 
Solid understanding of CalWORKs Welfare to Work programs in various Bay Area counties outside of San Francisco and housing first model preferred.  
Knowledge of and experience with community resources in the greater Bay Area; broad understanding of social service system, with particular emphasis on workforce development, housing assistance and services for families and children including CalWORKs Welfare-to-Work programs in various Bay Area counties outside of San Francisco. 
An inquiring and detail-oriented mind, ability to anticipate pitfalls, and excellent communication skills to influence, share knowledge and drive change are critical for this position. 
Strategic thinker who values evaluation and taking a “fail fast” iterative approach to new initiatives. 
Project management skills, ability to manage emerging priorities and cross cutting projects. 
Excellent relationship building skills, both as HF’s external ambassador and internally as a leader.  
Committed to excellence in his or her work. Unfailingly dependable, strong communicator, and dedicated to follow through. 
Demonstrated experience using a trauma-informed approach in service delivery 
Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). 
The ability to make regular data entries, run reports and maintain a participant database. 
Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day. 
Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

Compensation and Benefits

Great benefits: We offer excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA locations. Additionally, HF offers tax deductible commuter benefits that can be applied to public transit, parking, bicycle maintenance, and ride sharing services like Uber pool. 


Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. A role with the HF is great for an individual who is interested in exploring community based nonprofit work, social work, or strategic partnership. We also offer a $1,000 educational stipend to employees each year after one year of service and offer dozens of internal and external trainings for staff at every level annually. 


Time off: HF employees take advantage of generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year. 


Long term benefits: HF offers an employer-matched 403(b) retirement plan, education reimbursement, and other great long term benefits! 


Application Procedure

Please go here:

Please attach your resume and cover letter (applications without both documents will not be considered).

No faxes or phone calls.

Hamilton Families is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Select the position and follow the instructions carefully.

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