CTN BILINGUAL DIGITAL LITERACY PROGRAM MANAGER (EAST BAY)

About Us

Community Tech Network is a 501(c)3 nonprofit with offices in the San Francisco Bay Area and in Austin, TX. Our mission is to unite organizations and volunteers to transform lives through digital literacy.

We believe that access to the Internet is a human right, and that those without the skills to use a computer are at risk of social and economic disadvantage. Public services and essential information are increasingly moving online, and many people are unable to access these resources. Many fine organizations are working to spread Internet connectivity to the underserved, but access to technology is  only a  partial  solution.  Connectivity needs  to be  coupled  with  digital  skills  training  that  is relevant  and delivered in a way that won’t intimidate the adult learner.

About You  

The Bilingual Digital Literacy Program Manager will be energetic and enthusiastic about providing quality digital literacy training to learners from a range of cultural and economic backgrounds.  We are looking for personable, hard-working team players who are open to learning new things, able to work on their own initiative, and enjoy operating in a fast-paced work environment.  This manager will collaborate with team members to develop and improve digital literacy programs. The position will work primarily in the East Bay (of the greater San Francisco Bay Area).

DUTIES & RESPONSIBILITIES
1. Service Delivery Coordination and Management

• Manage partner relationships and agree on a service delivery plan with desired outcome 
• Plan and manage day to day operational activities including scheduling and coordinating resources to support digital literacy programs
• Follow through on all requirements to meet program timelines and goals/objectives
• Create or adjust budgets based on project scope and parameters
• Oversee program financials and adhere to approved budgets 
• Ensure service quality and cultivate partner relationships
• Organize, attend and lead regular check-in meetings

2. Deliver Digital Literacy Instruction

• Provide digital literacy training to adults virtually and/or in-person at partners’ sites primarily in the East Bay
• Follow an established curriculum to develop knowledge and skills to safely use technology
• Adjust curriculum to address identified needs within a student cohort

3. Program Evaluation and Reporting

• Review trainer reports and follow up as needed
• Track program deliverables and carry out impact evaluation efforts
• Collect and report additional data as needed by funders
• Prepare and submit program reports
• Review program processes to streamline service delivery

4. Public Relations and Community Outreach

• Represent CTN at community-based events and conferences
• Use social media to share information about CTN programs
• Contribute content to the CTN website and monthly e-newsletter
• Assess community needs, interest and availability to participate in programs

REQUIRED QUALIFICATIONS

• Bilingual in English and one of these languages:Spanish, Cantonese/Mandarin, Korean, Russian, Tagalog, Vietnamese
• Excellent written and oral communications skills
• Excellent organizational skills and attention to detail
• One year of experience in program coordination and/or management
• Computer and internet proficiency, and a willingness to learn new technology tools
• Ability to work both independently and as part of a team

IDEAL APPLICANT WILL POSSESS

• Strong interest in CTN’s mission
• Dropbox
• Enthusiastic and positive attitude
• Ability to manage multiple priorities and be calm under pressure
• Ability to solve problems and think strategically
• Reliability and willingness to be flexible

COMPENSATION & BENEFITS

• Full time, reporting to a CTN Senior Program Manager
• Salary: Up to $51, 250 DOQ