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Relationship Coordinator / Membership Coordinator

Employer
Cobb Chamber of Commerce
Location
30339, Atlanta
Salary
40,000 annual salary
Closing date
Oct 4, 2021

View more

Focus Areas
Associations / Union
Job Function
Development / Fundraising
Position Type
Full Time
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Job Details

COBB CHAMBER OF COMMERCE

JOB DESCRIPTION

POSITION TITLE: Relationship Coordinator/Membership Coordinator

REPORTS TO: Director of Member Engagement

DEPARTMENT: Member Development

_____________________________________________________________

GENERAL SUMMARYThis position is responsible for working to develop and maintain relationships with existing members to secure renewals and retain memberships of past due members.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Retention Efforts:

  • Complete personal touch check-ins following onboarding and prior to renewal per retention playbook (calls, hand written notes, etc.) to develop and maintain relationships
  • Call and email members who are at least 30 days past due on their membership renewal
  • Share retention reports and involvement info in an effort for members to renew
  • Help connect past due members with benefits in efforts to retain
  • Assist in maintaining accurate contact information and online directory listings for existing members (new contact at company, business descriptions, member milestones, etc.)
  • Prepare monthly membership reports (drops, new members, aging, and distribute as needed)
  • Document retention efforts in ATLAS CRM system

Additional Duties:

  • Assist with Chairman’s Circle meetings, New Member Orientation Luncheons (ENGAGE), Cobb Connections, Breakfasts and other Chamber events as directed by manager.
  • Assist Director of Member Engagement and team with other duties as related to membership and retention including:
  • Renewal and Welcome letter preparation
  • Mid-Month billing follow-up
  • Drop and downgrade requests
  • Profile edits
  • Returned mail and email research
  • Assist with Ribbon Cuttings as needed
  • Field membership benefit queries and direct to appropriate team member
  • Assist Member Development team and overall staff with other membership duties (Campaign support, golf tournament, event registration, etc.)

EDUCATION and/or EXPERIENCE:

Bachelor's degree from a four-year college or university; or two+ years related experience and/or training; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for the job.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to organize and prioritize
  • Strong interpersonal skills
  • Strong computer and resourceful internet skills/Proficient in Microsoft Office Suite
  • Self-motivated, strong persuasion skills
  • Strong sense of community awareness, knowledge of Cobb Chamber a plus
  • Ability to effectively interact with all type of people
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