Relationship Coordinator / Membership Coordinator

COBB CHAMBER OF COMMERCE

JOB DESCRIPTION

POSITION TITLE: Relationship Coordinator/Membership Coordinator

REPORTS TO: Director of Member Engagement

DEPARTMENT: Member Development

_____________________________________________________________

GENERAL SUMMARY:  This position is responsible for working to develop and maintain relationships with existing members to secure renewals and retain memberships of past due members.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Retention Efforts:

• Complete personal touch check-ins following onboarding and prior to renewal per retention playbook (calls, hand written notes, etc.) to develop and maintain relationships
• Call and email members who are at least 30 days past due on their membership renewal
• Share retention reports and involvement info in an effort for members to renew
• Help connect past due members with benefits in efforts to retain
• Assist in maintaining accurate contact information and online directory listings for existing members (new contact at company, business descriptions, member milestones, etc.)
• Prepare monthly membership reports (drops, new members, aging, and distribute as needed)
• Document retention efforts in ATLAS CRM system

Additional Duties:

• Assist with Chairman’s Circle meetings, New Member Orientation Luncheons (ENGAGE), Cobb Connections, Breakfasts and other Chamber events as directed by manager.
• Assist Director of Member Engagement and team with other duties as related to membership and retention including:
• Renewal and Welcome letter preparation
• Mid-Month billing follow-up
• Drop and downgrade requests
• Profile edits
• Returned mail and email research
• Assist with Ribbon Cuttings as needed
• Field membership benefit queries and direct to appropriate team member

• Assist Member Development team and overall staff with other membership duties (Campaign support, golf tournament, event registration, etc.)

EDUCATION and/or EXPERIENCE:

Bachelor's degree from a four-year college or university; or two+ years related experience and/or training; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for the job.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to organize and prioritize
• Strong interpersonal skills
• Strong computer and resourceful internet skills/Proficient in Microsoft Office Suite
• Self-motivated, strong persuasion skills
• Strong sense of community awareness, knowledge of Cobb Chamber a plus
• Ability to effectively interact with all type of people