Our core purpose is to empower families experiencing homelessness to stabilize and thrive. We provide emergency, transition and supportive services and connect families to permanent housing. Established in 1985, Hamilton Families currently operates these programs across four sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.
DEPARTMENT AND POSITION OVERVIEW
Hamilton Families’ Real Estate Department serves as the primary housing locator for Hamilton Families internal programs and external contracts. The department fosters relationships with landlords and property managers to ensure families secure housing, and remain stably housed. This includes market analysis to accommodate the needs of families, outreach to owners and property management companies, maintaining a database of housing units, vetting families during the application process, and providing support on repairs and mediation after families are housed. The Real Estate Department works closely with Hamilton Families’ Rapid Rehousing programs from start to finish of the Rapid Rehousing process. Each Real Estate Specialist is cross trained to perform all areas of work for the department, yet focuses primarily in one of the following areas:
Unit acquisition – Marketing, landlord engagement
Matching - Ensuring families are successfully paired with housing opportunities that meet their needs
Inspection (HQS) – Ensuring all units are compliant with the US Department of Housing and Urban Development
Transaction - Letter of intent, unit viewings, application review, vetting, and finalization of move-in
Unit management - Repairs and mediation, facilitating a healthy landlord tenant relationship
PRIMARY DUTIES AND RESPONSIBILITIES
- Market to and network with Bay Area owners, landlord groups and/or housing associations, present information about the program, build landlord partnerships.
- Collaborate with Hamilton Families case managers to support client housing placement and retention, including assisting participants and landlords with mediating and resolving conflicts in coordination with Case Managers.
- Record, track and disseminate information on identified available housing units.
- Make regular data entries and maintain housing resources database.
- Serve as an information resource by conducting research, assembling data, and performing special projects.
- Create and maintain resource guides on Bay Area housing market, local landlords, tenant rights, eviction prevention, financial advice and other topics to assist families in securing and maintaining housing.
- Prepare and deliver presentations about local housing markets to Hamilton Families staff, current and potential program participants and other service providers.
- Prepare and deliver orientations and tenant education workshops (i.e. how to do a housing search, how to be a good tenant, etc.) to participants as well as internal and external partners.
- Complete and maintain required electronic files, correspondence, and statistics in a timely, clear and thorough, and accurate manner. Prepare reports and presentations as required.
- Other duties as assigned.
QUALIFICATIONS, SKILLS AND ABILITIES
- Bachelor’s degree from an accredited college or university and/or a minimum of three years professional experience in a relevant position preferred.
- Real Estate experience/license preferred.
- Minimum of three years of experience working with homeless, diverse or other vulnerable populations preferred.
- Demonstrated ability to exercise appropriate authority when needed, sound judgment; ability to uphold program and personnel policies and procedures and to support staff in doing so.
- Ability to coordinate, implement, assist, supervise and evaluate program activities and diverse staff.
- Ability to establish and maintain effective working relationships with a variety of individuals and groups.
- Knowledge of rental housing market and housing industry in the Bay Area and surrounding counties.
- Highly organized; ability to work independently and as a member of a team.
- Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries and maintain a CRM client database.
- Strong interpersonal skills and oral presentation skills.
- Bilingual candidates preferred.
- Valid CADL, satisfactory driving record, and proof of insurance.
- Able and willing to travel locally as needed.
- Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
- Essential job functions include using a telephone, working at a standard computer terminal, ability to follow reasonable ergonomic accommodations, sit and stand for long intervals, reach, bend, lift and carry up to 40 pounds.