Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with strategically designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing, and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland. For more information, visit www.hamiltonfamilies.org.
PROGRAM AND POSITION OVERVIEW
Hamilton Families Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day and critical social services to 50 families a night (about 150 individuals) for up to six months. The program provides emergency beds for families in immediate crisis and private rooms for families on the city’s shelter waitlist. Participants receive comprehensive support services that include case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, three meals a day, and innovative and direct assistance in securing permanent housing.
The Custodian is an important member of the program team by maintaining a clean, safe and healthy environment for program participants and by promptly preparing vacant units for move in. The Custodian is also responsible for maintaining staff offices, meeting rooms, and other common and public spaces in the Shelter Program.
PRIMARY DUTIES AND RESPONSIBILITIES
- Maintain a safe, clean and healthy environment in a shelter housing approximately 50 families.
- Maintain the general cleanliness of the building interior and exterior and follow established cleaning schedule.
- Regularly clean buildings including offices, common areas, hallways, bathrooms, courtyard, and parking areas. Wash walls and polish floors. Keep parking areas, courtyard, and area immediately in front of and behind buildings free from debris and trash.
- Conduct visual inspection of maintenance needs and report them to the Operations Manager and/or Facilities Maintenance Manager. Report major and minor emergency repair needs.
- Perform routine janitorial services according to work plan assignments; clean, scour, and disinfect bathrooms and dining areas daily; maintenance and cleaning of kitchen from time to time as needed.
- Maintain trash removal systems including rotation of garbage receptacles and recycling. Clean and mop hallways, common areas, sidewalks, and individual units as necessary.
- Assist with and prepare for routine inspections by outside agencies.
- Maintain vigilance against pests and report need for special pest control.
- Keep inventory of supplies, tools, and cleaning equipment.
- Follow safety policies and procedures at all times.
- Attend required meetings and trainings as necessary.
- Other duties as assigned.
QUALIFICATIONS, SKILLS AND ABILITIES
- High School Diploma or equivalent preferred.
- Good written and verbal communication skills. Ability to follow written instructions and guidelines and work independently.
- Able to use cleaning supplies, maintenance equipment, and other related materials, equipment, and tools according to established safety and user guidelines.
- At least one year of residential maintenance or related building maintenance experience.
- General knowledge of Cal/OSHA safety requirements.
- Ability to lift up to 60 pounds on an ongoing and repetitive basis as needed.
- Ability to perform essential job duties in a shelter environment encompassing four floors.
- Ability and willingness to work tactfully under pressure; cope with stress; problem-solving ability.
- Good judgment and ability to work as a member of a team.
- Ability, willingness, and sensitivity to work with a diverse, low-income population.
- Maturity, honesty, dependability, initiative, and follow-through.
- Proficient in basic Microsoft Office Outlook and Word.
- Position requires routine TB (tuberculosis) testing and documentation (post-offer);
- Position subject to criminal background check and fingerprinting through the California Department of Justice (post-offer).
- Valid California driver’s license and clean DMV record preferred.
- Bilingual English/Spanish preferred.