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Operations Manager

Hamilton Families
San Francisco, California
DOE + Full Benefits
Closing date
Sep 30, 2021

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Job Details

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit   

Program and Position Overview

Hamilton Families Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day and critical social services to 50 families a night (about 150 individuals) for up to six months. The program provides emergency beds for families in immediate crisis and private rooms for families through the city’s coordinated entry system for families experiencing homelessness. Participants receive comprehensive support services that include case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, three meals a day, and innovative and direct assistance in securing permanent housing.

Reporting to the Program Director, the Operations Manager oversees the facility and culinary operations in Hamilton’s five-floor family homeless shelter to ensure the safety and security of participants and staff. The Operations Manager supervises and coordinates facilities and food service staff and operations. This individual continuously strives to improve the operations’ efficiency while maintaining day-to-day operations.

On the facilities front, the Operations Manager supports a team of one maintenance technician and three custodians. S/he manages one Cook Coordinator, one full-time cook and one part-time cooks in our full-time kitchen. S/he serves as the key liaison to outside vendors and contractors, and makes recommendations to the Program Director in this regard. S/he manages the budgets for facilities maintenance, food program, office supplies, and disaster preparedness.


Primary Duties and Responsibilities

Facilities Management

·    Hire, train, supervise, and evaluate the performance of 3 custodians and 1 facilities maintenance technician.

·    Support staff in their growth and professional development.

·    Conduct daily rounds to identify areas of need for maintenance and custodians.

·    Identify special projects for maintenance and custodial staff and offer support and supervision to ensure projects are completed on-time and to the highest standard possible.

·    Assign tasks to maintenance and custodial team for room turnovers.

·    Create and execute a preventative maintenance plan on an annual basis.

·    Ensure that agency vehicle, parking area, elevator, stoves, refrigerators, washing machines, dryers, and boiler, are properly maintained.

·    Manage contract with pest-control and order pest control services as-needed.

·    Seek ways to improve work-order and other systems to improve facilities management.

·    Manage budgets for building repairs and maintenance and janitorial supplies.

Food Program

·    Hire, train, supervise, and evaluate the performance of 3 cooks.

·    Support staff in their growth and professional development.

·    Become familiar with state and city requirements for food program and monitor staff and kitchen facility to ensure program is in compliance.

·    Seek ways to improve menu offerings and increase efficiency. Seek participant feedback and integrate this into improvements to food program.

·    Conduct quarterly meetings with SF City dietary consultant and manage annual review with city of SF.

·    Serve as liaison between front-line staff and cook staff to ensure effective communication and cooperation.

·    Ensure kitchen equipment and appliances are properly maintained. Order maintenance repairs as necessary.

·    Manage budgets for food program and kitchen supplies.

Office Support

·    Serve as primary liaison with IT consultants, troubleshoot IT issues with staff.

·    Order office supplies and equipment and ensure that office equipment is properly maintained.

·    Delegate clerical and administrative tasks to front line staff as necessary.

·    Assign tasks to support on-site meetings and trainings. Support may include: setting up chairs and AV equipment, purchasing refreshments, communicating with staff and attendees, and other duties as needed.

·    Ensure security, safety, and appearance of offices, staff lounge, and conference rooms.

·    Orient new staff to office and program systems.

·    Manage budget for office supplies.

Safety and Disaster Preparedness

·    Conduct safety tours with all new-staff. Create and execute a safety-training plan on an annual basis.

·    Update site-specific emergency response plan on an annual and as-needed basis.

·    Ensure OSHA compliance in all aspects of operation.

·    Conduct monthly fire drills.

·    Serve as liaison with outside vendors for routine maintenance and inspection of fire alarms, sprinklers, smoke guard, and security system.

·    Manage contract with security guards. Analyze needs for building security and make recommendations for changes to Program Director.

·    Manage budget for Emergency Preparedness.

·    Other Duties as Assigned.

Qualifications, Skills and Abilities

·     Bachelor’s degree or higher preferred or 3 years of experience in operations.

·    At least two years of experience supervising paid staff required

·    Some facilities management experience required. Experience managing custodial team preferred.

·    Some food service experience required.

·    Experience supervising union-represented employees preferred.

·    Excellent written, verbal, interpersonal, and meeting-facilitation skills.

·    Proficient with Microsoft Office applications (i.e., Word, Excel, and Outlook, etc.) is required.

·    Experience with Salesforce or similar CRM systems preferred.

·    Experience working with programs that serve homeless or formerly homeless communities is preferred.

·    Must be able to adhere to client and staff confidentiality, ethics, and standards of conduct expectations including sensitivity to the needs of homeless families and maintaining appropriate boundaries.

·    Demonstrate the ability to collaborate with others, maintaining flexibility, balance multiple tasks and projects, and meet deadlines with a high degree of initiative, accuracy, and attention to detail.

·    Exemplify good customer service in a busy work environment.

·    Able to effectively interact and cultivate partnerships with staff, volunteers, officials, funders, consultants, vendors, and contractors in a courteous and professional manner.

·    Proficiency speaking, reading, and writing Spanish is desired but not required.

·    Valid CADL, clean driving record and willing to participate in DMV pull notice program; able and willing to travel locally as needed.

·    Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.

·    Essential job functions include using a telephone and working at a standard computer terminal; the ability to follow reasonable ergonomic accommodations; sitting and standing for long intervals, reaching, bending, lifting, and carrying up to 40 pounds, and walking up and down stairs several times a day.

Compensation and Benefits

Great benefits: Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24-Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.

Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. A role with the Stability team is great for an individual who is interested in exploring community based nonprofit work, social work, or mental health disciplines. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.

Time off:  HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.

Long-term benefits: HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits!

Application Procedure

•    Apply via Hamilton Families’ ADP Applicant Portal: Operations Manager (please attach your résumé and a letter of interest)    

•    No faxes or phone calls.    

•    Hamilton Families is an Equal Opportunity Employer.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

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