You will need to login before you can apply for a job.

Referral Coordinator

You need to sign in or create an account to save a job.

Job Details

Position:                    Referral Coordinator 

Agency: ​​                     Atlanta/Fulton County Pre-Arrest Diversion Initiative

Classification:           ​​Full Time (Non-Exempt)

Supervisor: ​​              Referral Manager, Atlanta/Fulton Pre-Arrest Diversion Initiative/PAD (Policing Alternatives and Diversion)


The Policing Alternatives and Diversion (PAD) Initiative seeks a Referral Coordinator who is responsible for accepting, screening, and documenting referrals from law enforcement or Atlanta’s 311 non-emergency lines (ATL 311) and dispatching PAD staff to respond. The Referral Coordinator will work closely with the PAD Harm Reduction team to provide either immediate responses or schedule outreach activities. The goal of our services is to provide a consent-based,    relationship-building approach to reduce the harm of behaviors that are often criminalized, and address the root causes of substance use, mental health concerns, and extreme poverty to promote long-term wellness and safety. Additionally, the Referral Coordinator will support PAD’s mission of reimagining public safety through continued advocacy and community education.


  • Answer, assess, and screen diversion referral calls from law enforcement officers who have probable cause to arrest; conduct a preliminary intake with officers to assess eligibility for  PAD diversion;
  • Assess and prioritize referral requests from Atlanta’s 311 non-emergency line and coordinate “immediate” responses or outreach requests for community referrals with PAD Harm Reduction teams or partner agencies
  • Triage all diversions to Harm Reduction teams for response within the 30 minutes;
  • Collaborate with other service providers to provide reconnection and warm hand-offs for individuals who have established relationships  with those agencies;
  • Research and establish partnerships with service providers
  • Communicate with ATL 311 on response delays or other issues;
  • Perform customer service functions, including answering calls and providing information about PAD or various citywide social service providers, and provide follow-up to referring officers or community members;
  • Maintain call records and client information according to established standards and document call disposition  within an electronic data management system;
  • Increase community awareness of harm reduction, recovery, and the availability of public resources by  providing education to referring law enforcement, neighborhood, and business stakeholders;
  • Maintain individual privacy in accordance with HIPAA
  • Weekly COVID-19 testing or proof of vaccination is required;
  • And other duties as assigned


  • Two years of experience conducting intake, assessment, and triage related to unmet mental health needs, substance use, or extreme poverty;
  • Strong organizational and problem-solving skills;
  • Exemplary interpersonal skills and excellent customer service;
  • People with lived experience of incarceration, recovery, homelessness, and those who identify as Trans or LGBQ strongly encouraged to apply.

Knowledge, Skills, and Abilities:

  • Strong organizational, time-management, and problem-solving skills
  • Ability to prepare clear and concise presentations, reports, correspondence, and other written materials
  • Ability to meet critical deadlines, and follow up on assignments with minimal direction
  • Ability to show discretion, initiative, and independent judgment within established guidelines
  • Proficient in Microsoft Office suite software; knowledge of Apricot and HMIS database systems highly desirable
  • Exemplary interpersonal skills and excellent customer service;
  • People with lived experience of incarceration, recovery, homelessness, and those who identify as Trans or LGBQ+ are strongly encouraged to apply

PAD provides a salary range of $45,000-$48,000, comprehensive benefits, and a strong vacation policy in a people-centered environment.



  1. A cover letter which:
  2. describes your experience with screening, assessment, and intake, and
  3. gives an example of harm reduction from your own experience

A resume

DEADLINE: September 39, 2021

SUBMISSION: Send in PDF format to


The Atlanta/Fulton County Pre-Arrest Diversion Initiative is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, military status, age, qualified handicap or disabled status. We are committed to providing a workplace free of any discrimination or harassment.


The Atlanta/Fulton County Pre-Arrest Diversion (PAD) initiative is a coordinating agency that strives to reduce the number of people in jails who would be better served by social and behavioral health services. Pre-arrest diversion allows police officers to offer consent-based supportive services instead of making an arrest. Officers initiate diversions, and are met at the scene of the offense by a PAD Care Navigation team who immediately begins working with a diverted participant. Our goal is to divert 150 participants by October 2019, eventually expanding to serve the entire city of Atlanta.

We partner with the Atlanta Police Department to divert people subject to arrest in the neighborhoods of Downtown, Midtown and Old Fourth Ward. Our priority participants are...

  •  Impacted by racial disparities in arrests
  • Multiple contacts with criminal legal system
  • Excluded from other services
  • Unmet mental health needs
  • Substance use disorders
  • Extreme poverty

We coordinate criminal justice agencies in order to divert individuals from the jail and court systems, and remove legal barriers to their success. Our partners include...

  • Atlanta Police Department
  • City of Atlanta Solicitor
  • City of Atlanta Public Defender
  • Fulton County District Attorney
  • Fulton County Public Defender
  • Fulton County Solicitor

We provide case management, linkage to care, and participant advocacy. We work to strengthen social services in the Metro Atlanta region by building capacity for evidence-based care. Our care navigation approach is rooted in...

  • Harm Reduction          
  • Trauma-informed
  • Housing First
  • Cultural Competency
Find Us
236 Forsyth Street SW
Suite 200
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert