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Referral Coordinator

Employer
PAD Initiative
Location
Atlanta, Georgia
Salary
$45,000+ per year plus benefits
Closing date
Sep 29, 2021

Job Details

Position:                    Referral Coordinator 

Agency: ​​                     Atlanta/Fulton County Pre-Arrest Diversion Initiative

Classification:           ​​Full Time (Non-Exempt)

Supervisor: ​​              Referral Manager, Atlanta/Fulton Pre-Arrest Diversion Initiative/PAD (Policing Alternatives and Diversion)

Description:

The Policing Alternatives and Diversion (PAD) Initiative seeks a Referral Coordinator who is responsible for accepting, screening, and documenting referrals from law enforcement or Atlanta’s 311 non-emergency lines (ATL 311) and dispatching PAD staff to respond. The Referral Coordinator will work closely with the PAD Harm Reduction team to provide either immediate responses or schedule outreach activities. The goal of our services is to provide a consent-based,    relationship-building approach to reduce the harm of behaviors that are often criminalized, and address the root causes of substance use, mental health concerns, and extreme poverty to promote long-term wellness and safety. Additionally, the Referral Coordinator will support PAD’s mission of reimagining public safety through continued advocacy and community education.

Responsibilities

  • Answer, assess, and screen diversion referral calls from law enforcement officers who have probable cause to arrest; conduct a preliminary intake with officers to assess eligibility for  PAD diversion;
  • Assess and prioritize referral requests from Atlanta’s 311 non-emergency line and coordinate “immediate” responses or outreach requests for community referrals with PAD Harm Reduction teams or partner agencies
  • Triage all diversions to Harm Reduction teams for response within the 30 minutes;
  • Collaborate with other service providers to provide reconnection and warm hand-offs for individuals who have established relationships  with those agencies;
  • Research and establish partnerships with service providers
  • Communicate with ATL 311 on response delays or other issues;
  • Perform customer service functions, including answering calls and providing information about PAD or various citywide social service providers, and provide follow-up to referring officers or community members;
  • Maintain call records and client information according to established standards and document call disposition  within an electronic data management system;
  • Increase community awareness of harm reduction, recovery, and the availability of public resources by  providing education to referring law enforcement, neighborhood, and business stakeholders;
  • Maintain individual privacy in accordance with HIPAA
  • Weekly COVID-19 testing or proof of vaccination is required;
  • And other duties as assigned

Qualifications

  • Two years of experience conducting intake, assessment, and triage related to unmet mental health needs, substance use, or extreme poverty;
  • Strong organizational and problem-solving skills;
  • Exemplary interpersonal skills and excellent customer service;
  • People with lived experience of incarceration, recovery, homelessness, and those who identify as Trans or LGBQ strongly encouraged to apply.

Knowledge, Skills, and Abilities:

  • Strong organizational, time-management, and problem-solving skills
  • Ability to prepare clear and concise presentations, reports, correspondence, and other written materials
  • Ability to meet critical deadlines, and follow up on assignments with minimal direction
  • Ability to show discretion, initiative, and independent judgment within established guidelines
  • Proficient in Microsoft Office suite software; knowledge of Apricot and HMIS database systems highly desirable
  • Exemplary interpersonal skills and excellent customer service;
  • People with lived experience of incarceration, recovery, homelessness, and those who identify as Trans or LGBQ+ are strongly encouraged to apply

PAD provides a salary range of $45,000-$48,000, comprehensive benefits, and a strong vacation policy in a people-centered environment.

APPLICATIONS THAT DO NOT MEET THESE REQUIREMENTS WILL NOT BE REVIEWED:

APPLICATION:

  1. A cover letter which:
  2. describes your experience with screening, assessment, and intake, and
  3. gives an example of harm reduction from your own experience

A resume

DEADLINE: September 39, 2021

SUBMISSION: Send in PDF format to jobs@atlantapad.org.

 

The Atlanta/Fulton County Pre-Arrest Diversion Initiative is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, military status, age, qualified handicap or disabled status. We are committed to providing a workplace free of any discrimination or harassment.

Company

PAD is an independent non-profit that works to reduce arrest and incarceration of people experiencing extreme poverty, problematic substance use, or mental health concerns, and increase the accessibility of supportive services in Atlanta and Fulton County. We believe arresting and jailing people who are causing disturbances or harm as a result of survival activities doesn’t serve our communities. Instead, we connect with people as people, address their basic needs, and work with them to reduce harm to themselves and their neighbors. We believe communities are safer and healthier when people have what they need to not only survive, but to thrive.

PAD partners with the City of Atlanta to provide an alternative to criminal justice involvement through two core strategies:

1. PAD accepts community referrals through the City of Atlanta’s 311 non-emergency city services line for quality of life concerns.
2. PAD provides an immediate alternative to arrest for Atlanta Police Department and MARTA police officers who have detained someone for law violations related to mental health, substance use, or extreme poverty. In 2022, PAD will partner with the City of Atlanta, Fulton County, and Grady Hospital to convert a portion of the city jail into a 24/7 diversion center. 

Join us as we foster a new approach to community safety and wellness by engaging in creative problem-solving to respond to community concerns, and addressing people’s human needs with dignity, patience and care.

Company info
Website
Telephone
7709062333
Location
236 Forsyth Street SW Suite 500
Atlanta
GA
30303
US

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