House Manager

The Opportunity

The House Manager is responsible for the overall management of the House – with in-office hours of 7am-3pm, Monday through Friday.  This position directly manages two full-time and five part-time managers.  The House Manager must create and maintain a warm, comfortable and safe atmosphere for families, volunteers and guests at all times, while representing Atlanta Ronald McDonald House Charities in a professional manner.

 Position Requirements

The ideal candidate for the position should have a college degree and work experience in the area of Human Services; having management experience is a plus.  In the absence of this experience, personal experiences may be acceptable.   Excellent communication, time management skills, sound judgment and problem-solving skills are required.  In addition, the candidate must conduct oneself in a tactful manner while working with families and volunteers to be successful in this position.  The House Manager must be dependable, and able to work with minimal supervision. 

Key Functions:

• Guest Management process.
• Responsible for maintaining Guest data and statistical information.
• Maintain professional communication with hospital referral staff and social workers.
• Create and/or revise House Operations Policies and Procedures, and maintain up-to-date House Operations manuals.
• Responsible for maintaining accurate accounting records for Guest contributions.
• Train, manage, and complete performance evaluations on all House Staff members.
• Enforce rules, policies, and Guest expectations of the House and intervene in a disciplinary manner when appropriate.
• Create an atmosphere of hospitality and ensure the well-being and comfort of Guest families, Volunteers, and Donors. Maintain a humble, caring, but professional manner.
• Answer phones and respond to phone requests within two hours.
• Act as spokesperson for tour groups whenever necessary, respond to inquiries, supervise service projects and promote awareness of the mission and objectives of the Ronald McDonald House.

• House property must be inspected on a routine daily walk-through to ensure the House is neat, clean and safe; document any necessary repairs or facility needs.