Position Title: Donor Relations Database Manager
Reports To: Vice President, Donor Relations
Pay Grade F: $61,898 – 72,730
Position Status: Full Time
Posting Dates: Friday, August 27, 2021 - Friday, September 10, 2021
Position Title: DONOR RELATIONS DATABASE MANAGER
Reports To: Vice President, Donor Relations
KZCF, established in 1925, has the vision of Kalamazoo County being the most equitable place to live, with the mission to mobilize people, resources, and expertise and to advance racial, social and economic justice. Learn more at kalfound.org.
Center Anti-Racism and Equity
Advance Racial Justice
Nurture Healing and Love
Serve the Greater Good
Learn and Grow
Manages donor relations databases and serves as the key Raisers Edge resource for the organization. Monitors and troubleshoots issues related to the database and works collaboratively to identify solutions to maintain its integrity. Responsible for preparing reports, generating lists and analyzing donor relations results. Conducts research to identify major prospects and prepares comprehensive profiles for use by the Donor Relations team to build relationships with potential donors in the community. Responsibilities also include direct interaction with donors and prospects.
Essential Duties & Responsibilities:
- Raisers Edge (RE) Site administrator
- Creates, maintains, and updates existing records (and research) in the database, including biographical information
- Establishes standards for data integrity in RE in coordination with Information Systems & Technology team.
- Responsible for regular data improvement and hygiene
- Manages procedures for use of RE and Blackbaud Net Community (BBNC)
- Optimizes the use of RE across the organization
- Identifies gaps and inconsistencies in data management
- Develops procedures and processes for information input, output, and storage
- Develops coding systems/tables in RE
- Develops methods to efficiently produce reports from the database
- Recommends RE roles & security rights for KZCF staff
- Ensures DR team has proper training in RE, consistent with training plan
- Provides technical assistance to end users throughout organization
- Manages on-line registrations and relationships in “Kalamazoo Connect”
- Establishes Kalamazoo Connect user “roles” and security
- Ensures DR team has proper training in Kalamazoo Connect, consistent with training plan
Donor Relations Research & Other Duties:
- Conducts research and produces research reports by interpreting biographical and financial information on individuals using electronic and hard copy resources
- Identifies potential donors who might benefit from developing a relationship with the Community Foundation
- Provides regular summaries of Donor Relations activities, relationship building efforts and outcomes.
- Compiles data for Donor Relations scorecard
- Reviews donor relations and scholarship surveys and analyzes results
- Drafts policies, methods and forms to provide standardized operating procedures for the research area
- Tracks new prospects and Donor Relations activities
- Develops and implements an on-going plan to identify prospective donors (e.g., individuals, companies)
- Purchases, updates, and maintains research materials
- Keeps abreast of cutting-edge technology that will enable the Community Foundation to identify top prospects effectively and efficiently
- Audits gift receipt process (when not serving as back-up gift processor)
Marketing Data Liaison
- Provides donor data tracking & coding for Marketing Communications
- Develops audience profiles and segments data within database
- Pulls mailing and email lists for marketing needs
- Reports on marketing data
Other duties as assigned
Diversity, Inclusion, Equity, and Anti-Racism:
- Apply an equitable and anti-racist analysis to all functions to achieve organizational goals.
- Embrace, support, and integrate Community Foundation philosophies related to diversity, inclusiveness, and anti-racism with a willingness to acknowledge and address other forms of bias.
- Ability to confront personal, individual, and internal systemic bias with regards to race, age, gender, gender- identity, sexual orientation, ability, etc., which will require sharing and discussing personal identities in relation to the work environment.
- Ability to work and navigate emotionally taxing conversations related to power, privilege, racism, and oppression on a regular basis.
- Must have strong emotional intelligence and resiliency skills to lead and/or actively participate in advancing our work relative to racial, social, and economic justice.
- Support the mission, vision, and strategic goals, as a part of the Performance Excellence Model of the Community Foundation, to serve both internal and external customers.
- Follow and support Community Foundation policies and procedures.
- Evaluate own performance and assumes responsibility for professional development.
- Embrace philosophy of one actively engaged in lifelong learning.
- Demonstrate and models Process documentation for clarity and consistency.
- Maintain current knowledge of all changes affecting area of work.
- Conduct self in a professional manner and follows and support the core values, commitments, and behaviors.
- Maintain appropriate professional appearance and confidentiality.
- Actively participate in meetings, committees, and cross-functional opportunities within the organization.
- Apply an anti-racism analysis and engage with others in support of learning ways to advance collective DEI understanding and skills.
- Serve as a leader throughout the organization, facilitating conversations and supporting the engagement of others.
- Participate as a team member utilizing a collaborative style to achieve mutual goals.
- Provide proactive, creative cross-functional thinking and ideas to enhance services to customers.
- Demonstrate ability to work effectively with others.
Knowledge, Skills & Abilities:
- Bachelor’s Degree or an equivalent combination of training and relevant work experience
- Two to four years of hands-on information management experience with a CRM software program, preferably Raisers Edge
- Ability to work full-time, including evenings
- Deep understanding of both theory and practice related to racial justice/racial equity
- Deep personal commitment to addressing racism, with an orientation toward the Kalamazoo community
- Excellent verbal and written communication skills including ability to analyze data
- Advanced computer skills including spreadsheet applications
- Excellent analytical and organizational skills
- Must be able to work both independently and as part of a team
- Research experience in development, academics, library work or paralegal work
- Knowledge of research resources and methods
- The Kalamazoo Community Foundation’s employee health and safety is a top priority. With the COVID-19 pandemic still posing a threat to public health, Foundation employees may temporarily work from home. Please note this remote work policy is only in effect due to the COVID-19 pandemic while public health guidelines strongly recommend work from home when feasible. This policy will be reviewed when public health guidelines or business needs change.
- While working virtually, must ensure remote environment has consistent access to high-speed internet, generally free from distractions.
- Work in well-lit, pleasant, smoke-free office.
- Must be able to sit for long periods of time.
- Able to stoop, bend and move intermittently to do filing and move equipment and supplies necessary for job function.
- Involves frequent repetitive movement associated with extended periods of keyboarding.
- Frequently involves extended workdays and periodically involves irregular work hours.
- Occasional travel and/or overnight work schedules.
- Requires attention to detail and ability to concentrate on figures, paperwork, data, etc.
- Frequent pressures related to meeting deadlines and fulfilling scheduling requirements.
- Frequent distracting influences such as people, phone calls, noise and so forth.
- Frequent simultaneous handling of multiple tasks and intermittent or cyclical work pressures.
- Occasionally requires on-call availability to handle work problems, emergencies/crisis situations etc.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To successfully perform the job, individuals must be able to satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How to apply: Please send resume and cover letter to Darian@TheHRShop.com with the role you are applying for in the subject line.