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Ticket Sales Assistant

Employer
Center for Puppetry Arts
Location
Atlanta, Georgia
Closing date
Sep 25, 2021

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Focus Areas
Arts / Culture / Humanities
Job Function
Customer Service / Retail
Position Type
Part Time
Degree Level
Some college

Organization Background:

The Center for Puppetry Arts is the largest nonprofit organization in the United States dedicated to the art form of puppetry.  The Center’s mission is to inspire imagination, education, and community through the global art of puppetry.  For further information, visit our website at www.puppet.org

SUMMARY:

The Ticket Sales Assistant’s overall responsibility is to provide courteous and effective customer service when selling memberships, donations, performances, workshops and museum activities at the Center for Puppetry Arts.  This is a Part-Time position, primarily Saturday and Sunday, as well as specific weekdays.

MAJOR RESPONSIBILITIES

  • Sell tickets to all events at the Center for Puppetry Arts
  • Process group sales orders and follow through with all procedures including confirmation of orders.
  • Sell memberships to all customers.
  • Support the Ticket Sales Director and Ticket Sales Supervisor as needed.
  • Work extended and/or irregular hours including nights, weekends and around holidays, as needed.
  • Sales Calls when needed to groups to encourage early booking.
  • Flexible with work schedule. 

SKILLS REQUIRED

Position requires ability to:

  • Demonstrate exceptional skills in customer relations, communications and problem solving.
  • Operate windows based computerized ticketing system, preferably Tessitura ticketing system
  • Experience with Microsoft Word and Excel
  • Follow oral and written instructions and communicate effectively with other in both oral and written form.
  • Organize and prioritize work to meet deadlines. 
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Work independently, exercising judgment and initiative.
  • Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.
  • Remain flexible and adjust to situations as they occur.

Position Details

20 hrs/wk (hourly pay; non-exempt); some vacation and sick days. 

 

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