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Manager of Community Support Services

San Francisco
Closing date
Sep 18, 2021
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Job Details

Openhouse was founded in 1998 to enable LGBTQ seniors to overcome the unique challenges they face as they age by providing LGBTQ-welcoming housing, high-impact direct services, and innovative community programs.  Openhouse reduces isolation and empowers LGBTQ seniors to improve their overall health, well-being, and economic security.  As the initiator of the movement to meet the needs of LGBTQ older adults in San Francisco, Openhouse is a dynamic and entrepreneurial organization on the leading edge of this growing field at the local, state, and national levels. 

Openhouse seeks a compassionate and innovative Manager of Community Support Services (MCSS) with experience engaging older adults and working within communities that are intersectionally diverse. This leadership role will support LGBTQ seniors by ensuring they have access to formal and informal supports to live with dignity and age independently in the community. The ideal candidate embodies an understanding of equity versus equality, healthy boundaries, and uses a trauma-informed approach to support the needs of communities for whom systems of care have historically marginalized.

The MCSS oversees the Case Management, Housing and Resource Navigation, and Care Navigation programs. The MCSS is a self-starter who is passionate about building social connections, possesses innovative ideas, and the energy and impeccable organizational skills to motivate and support their team to meet the service needs of LGBTQ elders. In this time of COVID, Openhouse Community Support Services are even more critical to our mission of increasing access to LGBTQ-aging affirming services, reducing social isolation, and increasing community connectedness for LGBTQ seniors. The most successful MCSS is an individual who proactively brings their love for working with seniors and a positive “we can do this” attitude to work and who thrives in an ever-evolving (eg. COVID), generative work environment.


A minimum of 3 years of experience in successfully supervising case management, counseling, or housing programs/staff serving seniors or other vulnerable communities; and all candidates who are committed to racial and gender equity, justice, inclusion, and eliminating ageism in our communities and have the following types of experience and qualifications will be considered:

  • Experience providing direct services to diverse older adults or equivalent experience working with other populations with unique socialization and service needs. (Required)
  • Self-starter and avid learner who takes initiative to anticipate opportunities and challenges and who has a problem-solver mindset. (Required)
  • Strong interpersonal skills and exemplifies cultural humility when delivering and receiving constructive feedback from supervisors, colleagues, and constituents. (Required)
  • Self-identified, relationship-builder who has experience with intra-program coordination or working across different programs to achieve a mission-critical goal. (Highly Valued)
  • Enjoys conducting outreach and follow-up by phone as a primary outreach method for engaging older adults with limited access to technology. (Highly Valued)
  • Excited to learn and use emerging online platforms to follow up and maintain volunteer involvement and engagement tracking.  (Highly Valued)
  • Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBTQ community members.  (Highly Valued)
  • Ability to translate the life experiences and skills of LGBTQ older adults to foster confidence and empower them as agents in their own aging process. (Highly Valued)
  • Ability to collaborate with the multi-disciplinary team to effectively build community partnerships. (Required)
  • Familiar with organizing grassroots community campaigns. (Highly Valued)
  • Committed to diversity and ability to recognize and affirm that LGBTQ older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability. (Highly Valued)


  • Proficient with Microsoft Office Suite and the ability to quickly learn software programs and online databases and tools. Excellent knowledge of various social media platforms for outreach and marketing. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Attention to detail and ability to provide high-quality data and reports. 


Compensation is competitive and commensurate with experience. The range is $70-75k annually. Openhouse offers a full benefits package including health and dental insurance; generous paid leave; and an enjoyable, vibrant, collaborative and supportive work environment. Openhouse is committed to racial and gender diversity and offers staff training presented by the Racial Equity Institute and Trans-Cultural Bridge. This position is eligible to participate in a 401(k) first day of the quarter following one year of service with an agency match.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Women, people of color, transgender people, and people with disabilities encouraged to apply. Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.


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