Member / Customer Service Department Manager

Norcross, Georgia
Up to 52,000
Jul 30, 2021
Aug 29, 2021
Focus Areas
Associations / Union
Position Type
Full Time
Degree Level
Willingness to Travel
Experience Level

Member / Customer Service Manager Job Duties:

  • Maintain member/customer accounts by recording database account information.
  • Resolve product, service, membership problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing member/customer and adjustments.
  • Manage the registration process at four IISE conferences which will require out of town travel with stays of up to one week.

Qualifications and Skills:

  • Customer Service Experience (minimum of 5 years),
  • Product Knowledge,
  • Quality Focus,
  • Problem Solving,
  • Market Knowledge,
  • Documentation Skills,
  • Listening,
  • Phone Skills,
  • Resolving Conflict,
  • Analyzing Information,
  • Multi-tasking,
  • Excellent communication skills with an ability to negotiate the needs of members/customers
  • High-level technical skills with the ability to use technology tools to continuously improve the member/customer experience and streamline processes
  • Excellent project management skills and ability to juggle multiple conflicting priorities

College degree preferred but an Associate’s Degree will be accepted for the right candidate.

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