Director of Mobile Clinics

Director of Mobile Clinics, Program Services

Job Description

Job Summary

Reporting to the Chief Program Officer (CPO), the Director of Mobile Clinics is responsible for the overall planning, development, coordination, implementation, and management of all mobile clinic functions and related partnership activities. In collaboration with the CPO, the Director will oversee outreach, and promotion of all mobile unit activities, acting as a point of contact with outside stakeholders, including patients, volunteer doctors, and Lions Clubs across the State of Georgia. The Director will work collaboratively with the Chief Program Officer and other senior leaders to ensure an integrated, high-quality system for delivering care.

The ideal Director will have experience in a nonprofit or healthcare setting with previous management or lead experience.

Job Functions

Create a high-quality patient, volunteer doctor, and partner experience

• Develop, implement and monitor an effective and innovative mobile clinic program

• Provide vital input in short- and long-term strategic and operational planning and positioning within the program services department
• Provide support to the Chief Program Officer in developing and implementing near and long term goals and strategies
• Build, implement, and adapt mobile vision clinic services programs to further the mission of the organization
• Develop, grow and sustain community relationships and partnerships to enhance visibility, awareness, engagement, and patient services
• Develop strong collaborative relationships with volunteer doctors and partner clinics
• Identify and implement methods to collect patient feedback
• Develop community relationships to enhance visibility, awareness, and engagement
• Serve as a positive public-facing advocate and ambassador for the mission of the organization

Leads and builds staff and volunteers to achieve mission-based goals

• Supervise optician techs and designated volunteers
• Provide coaching, feedback, and performance management to staff
• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Lead the day to day operation and coordination of mobile clinic services
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team-building activities

Manage the operations and administration of the mobile clinics

• Schedule dates, patients, and volunteer doctors for mobile clinics
• Process and monitor intake process and eyeglass orders
• Responsible for reporting of all mobile clinic service numbers
• Create reports and projections based on requests from leadership
• Develop plans and strategies to increase the number of patients served
• Document and refine standards and operating procedures

Skills and Traits

• Strategic Mindset
• Anticipates future trends and implications accurately to help support building the future direction of the mobile clinic team
• Create strategies that show a clear connection between vision and action
• Keeps up with current and possible future policies, practices, and trends in vision services to guide strategy and action

• Patient-Focused
• Builds and delivers solutions that meet patient expectations
• Establish and maintain quality of care for patients

• Manages Complexity
  • Organizes directs, and prioritizes work appropriately
  • Exercises a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives
  • Ability to resolve and mitigate conflicts productively
• Builds Networks
  • Builds strong formal and informal networks
  • Maintains relationships across a variety of functions and locations
  • Draws upon multiple relationships to exchange ideas and resources
• Organizational Savvy
  • Sensitive to how people and organizations function.
  • Anticipates challenges and plans approach accordingly.
  • Deals comfortably with organizational politics.

• Project Management
  • Manages projects from beginning to end by tracking, communicating, and adapting as needed.

Education and Experience

• Bachelor’s degree required. Advanced degree(s) in related areas preferred.
• Minimum of 3-5 years of human services, healthcare, or nonprofit experience
• 3 years of leading direct reports
• Track record of delivering high-quality customer service

Environmental and Working Conditions

Typical internal office environment.  Travel estimated up to 30% (can be up to 7 days or more in a month, including weekends, depending upon scheduling requirements).  The individual selected for this position must possess and maintain a valid driver’s license and navigate areas of the state by using a map or other direction methods. Ability to travel by car, airplane, or different modes of transportation required.

Physical and Mental Requirements

Ability to carry out detailed and complex instructions; ability to interact with coworkers and public by telephone and in-person as a team member to provide services to customers, both external and internal; ability to perform various duties and prioritize tasks to meet organizational needs.  Ability to clearly and concisely exchange ideas, facts, technical information, and guidance in person, by telephone, email, fax, or correspondence.  Physical requirements include: sitting for four + hours a day, standing for one to two + hours a day, stooping; skills essential for successful communications include speaking, writing, and reading comprehension.