Bilingual Clinical Care Coordinator

San Francisco, California
$61, 280.16
Jul 19, 2021
Aug 18, 2021
Position Type
Full Time
Degree Level

Position Title: Bilingual Clinical Care Coordinator

Department: Children & Family Services

Reports to: Sr. Program Manager, Care Coordination

Location: 1757 Waller Street, San Francisco, CA 94117



Safe & Sound (formerly the San Francisco Child Abuse Prevention Center) is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community.

We have been a pioneer in the field of child abuse prevention, working within San Francisco for more than 40 years. Recently the organization has begun to expand its impact working throughout the state of California.

Child Abuse is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the changemakers within it to create a thriving social safety net for children and their families.

The organization has an annual operating budget of approximately $8 million and is supported by approximately 60 staff, interns, and more than 80 volunteers. Safe & Sound’s headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.

More information is available at:


This position is responsible for leading and coordinating the efforts of a multi-disciplinary team of service providers to build families’ protective factors. It is the key position in our Integrated Family Services model. This includes facilitating regular team meetings; assessing family risks, strengths, and challenges; as well as developing service plans and providing counseling and care management services. This position also staffs Supportive Family Services including drop-in hours and family events as well as administrative support to comply with government contracts and private grants. This position reports to the Senior Program Manager – Care Coordination.

Essential Functions

Integrated Family Services

  • Serves as the primary counselor to families enrolled in our program to build families’ protective factors.
  • Holds primary responsibility for: 1. assessing families’ functioning, 2. monitoring progress toward outcomes, and 3. graduating families from Integrated Family Services, using tools defined in the Integrated Family Services model. Collaborates with other Clinical Care Coordinators to triage families eligible for Integrated Family Services and enroll them based on need and other relevant factors.
  • Leads and facilitates a weekly Service Delivery Team meeting composed of staff from all program areas within the Children & Family Services (CFS) Department, using a format common to all Service Delivery Teams.
  • Develops service plans in collaboration with clients and Service Delivery Team, according to Integrated Family Services guidelines.
  • Provides intensive care management (including home visiting) to clients with multiple challenges, including families referred by Child Protective Services.
  • May provide short and long-term counseling for adult and/or child clients, depending on care coordination caseload and supervisor approval.
  • Maintains an on-going care coordination roster of 10-15 clients.

Supportive Family Services

  • Serves as Coordinator of the Day for the Parent Drop-In program one day per week. Provides oversight and coordination of the Parent Drop-In program, including supporting other staff and interns providing drop-in services.
  • Coordinates family support center services including Food Pantry, Emergency Needs Support, information and referrals.
  • Meets with clients not enrolled in Integrated Family Services on a drop- in basis while daytime Parent Drop-In is open, including performing intakes and making referral
  • Assists and supports the Parent Drop-In program as needed including helping set up and break down.

Other Essential Functions

  • Keeps records of all services provided in compliance with legal, agency, and funding requirements.
  • Participates in outreach activities as well as provider and community meetings to increase referrals and community awareness of the program.
  • Attends all Care Coordination team meetings as well as other staff meetings and trainings as directed by the supervisor.

Undertake other duties as assigned.


  • Fluent in Mandarin or Spanish
  • At least three (3) years hands-on experience providing direct services to youth (0-12), parent(s) and families is required.
  • Licensed Clinical Social Worker, LMFT, or a Master’s Degree in Psychology, Counseling, or Social Work; or equivalent job related experience required
  • Knowledge of the effects of child abuse, child development, effective parenting practices, and family dynamics required.Knowledge of community resources in San Francisco, cultural competency practices, and current client outcome measurement practices required.
  • Previous experience working with youth and their families that are underserved, marginalized and high risk with trauma histories strongly preferred.
  • Ability to build effective working relationships with staff, set clear expectations, and provide both positive and negative feedback in a timely manner.
  • Ability to effectively collaborate with clients to complete assessments and develop appropriate service plans that support their protective factors.
  • Ability to use both qualitative and quantitative data to inform service planning and monitor client progress towards achieving outcomes/goals.
  • Ability to work with diverse staff and client populations.
  • Ability to prioritize work effectively in an environment with multiple competing priorities.Ability to work tactfully and effectively with representatives of city agencies, community-based organizations, and the community at large.
  • Ability to operate within and lead a complex service delivery structure.Ability to handle crisis situations.
  • Ability to use excellent time management and organizational skills.Ability to use computer skills: word processing, using digital recordkeeping systems to collect and track data, and internet search capabilities.
  • Demonstrated experience working with diverse cultural backgrounds.

Position Specifications:

  • Full-time and exempt.
  • The position will be fingerprinted and reference-checked.

Physical Requirements:

Typical Working Conditions:

  • Standard office as well as an occasional playroom (supervise and care for children) as requested.
  • Travel within San Francisco

Equipment Used:

  • Computer, phone, fax, copier.

Essential Physical Tasks:

  • Light lighting (lift, push, and pull up to 20 pounds unassisted on a regular basis)

The base salary for this position is $61, 280.16 annually and includes the language premium. This position is eligible for agency-sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at

During Shelter-In-Place orders for the city and county of San Francisco, most of the work may be done remotely.  There may be times that would require coming into the office and all safety protocols will be in place if that is the case (wearing masks, social distancing, cleaning protocols, etc.).  Meetings will be attended via Zoom unless otherwise specified.


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