Success Coach

Atlanta Center for Self Sufficiency, Inc. (ACSS) empowers financially vulnerable individuals in our community to become self-sufficient, sustainably employed and economic contributors to society. Our programs include CareerWorks, a comprehensive job readiness training and job placement program; Veterans Employment Assistance Program, a targeted initiative aimed at helping homeless veterans re-integrate into the workforce; and CareerWorks Women Venture, a targeted initiative aimed at helping women and families to become self-sufficient.

The ACSS Success Coach supports the agency’s efforts to prepare financially vulnerable individuals to identify career goals, engage in meaningful training, and obtain employment. The Success Coach duties include intake and assessment, job readiness and life skills training, career counseling, case management, job placement and job retention support, and data collection. 

Position Responsibilities/Essential Job Functions:

• Manage an ongoing caseload of clients seeking to accomplish career and self sufficiency-related goals; Assist clients to identify and remove barriers that impede successful attainment of those goals. Activities include individual development planning, internal and external referrals, guided access to support services, résumé development, job placement assistance, peer groups, and tracking client progress toward successful goal attainment.
• Support the agency’s outreach and recruitment efforts, including but not limited to: engaging new and existing partners, participating in onsite and offsite recruitment activities, facilitating orientation sessions, and conducting intake interviews and assessments for incoming clients.
• Facilitate various job readiness and life skills workshops (classroom-based and virtual).
• Remain up-to-date on labor market trends, social work practices, and community resources available to assist ACSS clients in achieving self sufficiency-related goals.
• Provide career counseling to help clients make informed career decisions and prepare them for desired training and job/entrepreneurship opportunities.
• Facilitate client enrollment in skills-based training, and track completion and/or certification.
• Provide a hands-on approach to assist clients in identifying job opportunities, submitting applicable job applications, and interview preparation.
• Proactively monitor goal achievement, job attainment, job retention and provide follow-up support to assist clients to achieve long-term success.
• Ensure timely data entry and maintenance of accurate program records in accordance with ACSS guidelines and those of our funders.
• Ensure that efforts to recruit, manage, and retain volunteer support are maximized.
• Maintain an understanding of ACSS’ programs, goals, and key issues.

Essential Skills and Experience:

• Bachelor's degree required, preferably in social work or related field.
• Minimum 2 years career counseling or case management experience. Ongoing professional development is a plus.
• Proven knowledge of Strengths-Based Case Management and the ability to drive client success.
• Knowledge of systems that pertain to workforce development, homelessness, veteran services, and income supports.
• Ability to produce and interpret performance data for the purposes of proactively identifying barriers to success and developing solutions.
• Flexibility in work hours and work environment as needed to support client needs.
• Ability to facilitate training, both classroom-based and virtually. Familiarity with online meeting platforms (Zoom, MS Teams, WebEx, etc.).
• Intermediate knowledge of Microsoft Office software programs.
• Familiarity with local, state and federal grant programs and monitoring requirements.
• Experience using ClientTrack, Salesforce, or other client database tool.
• Ability to represent the organization in a compelling way, in a variety of environments.
• Good decision-making skills, honesty, ability to recognize when others need to be involved in activities or decisions.
• Work professionally and effectively in a team environment.

Job Specific Performance Objectives:

• Provide exceptional customer service to clients, which includes compassionate interactions, frequent contact, warm hand-offs on referrals, and follow-up on missed appointments & phone calls within 24 hours.
• Seek to assist 95% of clients to complete the CareerWorks bootcamp and 90% to complete an Individual Development Plan.
• In partnership with job development staff, strive for 80% credential and/or job attainment within 90 days of enrollment and 80% job retention among your assigned caseload.
• Ensure that all data and documentation is accurately recorded into the required data tracking systems within 48 hours of contact and/or change in client status.

General Expectations:

General sign-off:  The employee is expected to adhere to all company polices and to act as a role model in the adherence to polices.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Commitment to Equal Opportunity: ACSS believes that all people are entitled to equal opportunity employment.  We follow state and federal laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants on the basis age, race, color, religion, gender identification, disability, sexual orientation, national origin, family composition, or any other characteristic protected by state or federal law. This policy applies to accepting staff, interns, volunteers and individuals served by ACSS.