Administrative Coordinator

Atlanta Center for Self Sufficiency, Inc. (ACSS) empowers financially vulnerable individuals in our community to become self-sufficient, sustainably employed and economic contributors to society. Our programs include CareerWorks, a comprehensive job readiness training and job placement program; Veterans Employment Assistance Program, a targeted initiative aimed at helping homeless veterans re-integrate into the workforce; and CareerWorks Women Venture, a targeted initiative aimed at helping women and families to become self-sufficient.

The ACSS Administrative Coordinator supports the agency’s efforts to prepare financially vulnerable individuals to identify career goals, engage in meaningful training, and obtain employment. The Administrative Coordinator is responsible for scheduling participants to attend orientation sessions, managing the front desk, preparing training materials, operating audio/visual equipment, training partner site facilitators, and data collection. The Administrative Coordinator also provide administrative support for the agency.

Position Responsibilities/Essential Job Functions:

• Act as the first point of contact for clients, volunteers, partners, and supporters calling or visiting ACSS.
• Maintain detailed knowledge of programs and services to ensure accurate response to inquiries.
• Assist outreach and program staff to manage relationships with referral partners, promote orientation dates, and conduct outreach activities.
• Coordinate with outreach staff and program staff to track client recruitment progress to ensure successful enrollment.
• Manage client enrollment processes to ensure participants have required forms and assessments completed. Prepare client files with required documentation.
• Support facilitators in the execution of training sessions (i.e. technology, materials)
• Manage front desk responsibilities, including answer phones, greeting visitors, maintain current resource guides, and distributing transportation assistance.
• Handle general administrative responsibilities, including supply orders and facility maintenance.
• Track interactions with referral partners and clients within Salesforce.
• Ensure timely data entry and maintenance of accurate program records in accordance with ACSS guidelines and those of our funders.
• Ensure that efforts to recruit, manage, and retain volunteer support are maximized.
• Maintain an understanding of ACSS’ programs, goals, and key issues.

Essential Skills and Experience:

• Associate’s or Bachelor’s degree and/or relevant years of experience.
• Intermediate knowledge of Microsoft Office software programs.
• Flexibility in work hours and work environment as needed to support client needs.
• Experience with software and hardware used in teaching and training environments.
• Familiarity with online meeting platforms (Zoom, MS Teams, WebEx, etc.).
• Knowledge of systems that pertain to workforce development, homelessness, veteran services, and income supports.
• Ability to produce and interpret performance data for the purposes of proactively identifying barriers to success and developing solutions.
• Familiarity with local, state and federal grant programs and monitoring requirements.
• Experience using ClientTrack, Salesforce, or other database tool.
• Knowledge of facility management, purchasing, and inventory control.
• Ability to represent the organization in a compelling way, in a variety of environments.
• Good decision-making skills, honesty, ability to recognize when others need to be involved in activities or decisions.
• Work professionally and effectively in a team environment.

Job Specific Performance Objectives:

• Provide exceptional customer service to clients and agency partners, which includes compassionate interactions, frequent contact, warm hand-offs on referrals, and follow-up on missed appointments & phone calls within 24 hours.
• In partnership with outreach staff, seek to enroll 30 clients per month into ACSS programs.
• Ensure that all data and documentation is accurately recorded into the required data tracking systems within 48 hours of contact and/or change in client status.

General Expectations:

General sign-off:  The employee is expected to adhere to all company polices and to act as a role model in the adherence to polices.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Commitment to Equal Opportunity: ACSS believes that all people are entitled to equal opportunity employment.  We follow state and federal laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants on the basis age, race, color, religion, gender identification, disability, sexual orientation, national origin, family composition, or any other characteristic protected by state or federal law. This policy applies to accepting staff, interns, volunteers and individuals served by ACSS.