Community & Content Manager

About Sepsis Alliance

Sepsis Alliance is the nation’s first and leading sepsis organization, working in all 50 states to save lives and reduce suffering by improving sepsis awareness and care. Sepsis.org, the organization’s website, serves the needs of more than 2.5 million visitors each year. The organization’s Clinical Community and Sepsis Alliance Institute have provided training to more than 40,000 health providers. Sepsis Alliance Voices and the National Sepsis Registry Initiatives work to engage policy makers on improvement opportunities for sepsis care. Since 2003, sepsis awareness in the U.S. has risen from 19% to 71%. Sepsis Alliance is a GuideStar Platinum Rated charity. For more information, please visit  www.sepsis.org

Role

Under the direction of the Executive Director and Deputy Director, the Community & Content Manager will lead the planning, development, launch, and management of a new virtual community that will serve the interests and needs of sepsis survivors and their caregivers. The Community & Content Manager will be responsible for developing and implementing the strategy for Sepsis Alliance public education and survivor support initiatives. 

Responsibilities

Survivor Community

• Work with Sepsis Alliance management team, outside pro bono agency, and survivor community committee to research and develop concept for the community
• Manage review and recommendation for selection of the online platform
• Research subject matter experts to provide education and support resources for the community
• Identify and build library of relevant resources (amputee golf, yoga, mental health, etc.)
• Work with the Communications Director to promote the community to survivors and family members through email marketing and social media
• Create an annual content calendar/plans for the community to build membership and drive engagement
• Work with the development team to identify and solicit potential commercial sponsors and individual donors
• Identify, foster, and manage relationships with other sepsis survivor and advocacy groups to further engagement in community
• Coordinate meetings; this includes preparing and distributing agendas, compiling and distributing meeting materials, and taking minutes and communicating any next steps. 

Content

• Manage content on sepsis.org 
• Review Sepsis Alliance resources annually to determine effectiveness 
• Develop a strategy for new content and resources to develop, and manage the full process from ideation to development, release, and promotion
• Working with the communications team, strategize and create materials for dis-advantaged communities, including those at greater risk due to racial, ethnic, or socio-economic status

Qualifications

• At least 2 years of experience writing, developing, and editing online content
• Proven ability to write clear and compelling copy and content
• Experience managing community forum a plus
• Experience in online and social media marketing and promotion a plus
• Project management experience 
• Conversant in health issues and terminology 
• Passion to improve health and save lives

Skills

• Proficient in PowerPoint, Excel, and Word 
• Excellent verbal and written communication
• Technology savvy
• Working knowledge of Adobe Creative Suite preferred, but not necessary
• Working knowledge of Mailchimp, or similar email marketing platform
• Ability to work with technology platforms including WordPress
• Experience in CRM software, Salesforce preferred
• Ability to work with multiple partners (survivors, family, subject matter experts, technology)
• Ability to prioritize and multitask multiple projects 
• Ability to work independently and virtually