Deputy Director, Homelessness

HOPE Atlanta serves our community by addressing homelessness and hunger. Founded in the early 1900s, HOPE Atlanta is the Metro’s most established agency dedicated to fighting homelessness. While times have changed, our approach has remained steadfast: to end homelessness, one individual at a time.

Recognizing an increased need for hunger relief and bold action amid COVID-19 and its economic fallout, Action Ministries joined HOPE Atlanta in 2021. Together, we’re building a comprehensive program to address growing homelessness and hunger needs.

Primary Responsibilities 

·       Work as directed to support the HOPE Atlanta organization and team members

·       Assist Chief Operating Officer with the oversight and direction of daily operations

a)    Oversees all agency housing programs and homeless services

b)    Evaluates crisis intervention services and comprehensive case management

c)    Oversees case management performance and client results

d)    Monitors the evaluation process for all programs

e)    Reviews the client placement environment

·       Provide the highest level of support and assistance to the Chief Operating Officer and the direct reports with department-wide tasks, assigning tasks and reports to optimize workflow of Chief Operating Officer’s office.

·       Manage administrative functions to ensure smooth and efficient operations of the agency

·       Reviews staff activities for program assessment

·       Works with Chief Operating Officer to ensure performance goals are met and set

·       Identify required training and resources for staff

·       Monitors grant compliance and monthly program deliverables

·       Assists in the development, implementation and management of agency policies

·       Analyzes administrative and operational functions; reviews policies and procedures systems for efficiency; recommends appropriate changes and system improvements to Chief Operating Officer

·       Monitors activities of satellite offices and staff

·       Delivers presentations to external organizations promoting HOPE Atlanta when needed

·       Inform the Chief Operating Officer of situations and conflicts requiring immediate attention and when appropriate.

·       Fulfills duties delegated by Chief Operating Officer

·       Serves on the organization’s leadership team and participates in strategic and tactical planning. 

Additional Responsibilities  

·       Ensures adherence to professional standards as outlined by NASW and other professional associations 

·       Participates in county, state and federal planning as required 

·       Assists in fund raising opportunities and participates in agency donor and community events  

Knowledge, Skills and Abilities 

Knowledge

• Strong leadership, organization, problem solving and critical thinking skills
• Excellent written, verbal communication and presentation skills
• Understanding of grants, grant writing

Skills

• Proficient in MS Office Suite (Word, Power Point, Excel)
• Experience in utilizing an Homeless Information Management System Client Track and database systems, etc.
• Experience in creating and implementing tactical plans

Ability

• To evaluate systems and processes and implement a process improvement plan
• To communicate the agency’s vision, mission and values
• To evaluate, coach, develop and train staff

HOPE does not discriminate in employment or promotion on the basis of race, color, religion, sex, ethnicity, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, or military service. We believe in equity in opportunity and know your life experiences are valuable and can inform your work experience.