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Assistant ReStore Manager

Employer
Habitat for Humanity East Bay / Silicon Valley
Location
Oakland, California
Closing date
Jul 4, 2021

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Focus Areas
Housing / Shelter
Job Function
Customer Service / Retail
Position Type
Full Time

Position Purpose:

Under the direction of store management, the Assistant ReStore Manager (ARM) is responsible for the protection of company assets. The Assistant ReStore Manager customer service and oversight of front-of -store activities in accordance with all company policies and procedures.

About Habitat ReStore

Habitat for Humanity ReStores are proudly owned and operated by local Habitat for Humanity affiliates, and proceeds are used to build homes, community, and hope locally and around the world.

The sales at the ReStore increase the number of homes built for low-income families and divert over 7,000 tons of waste each year from landfills.

Essential Functions of Position:

  • Protection of company assets
  • Establish and maintain a professional environment, ensuring the best possible experience for customers and volunteers
  • Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)
  • Training and supervision of floor volunteers
  • Maintaining merchandising standards for register end caps and display cabinets
  • Maintaining neat, organized and safe front end/service desk area
  • Timely communication to store management of any issues
  • Damages and returns are handled daily according to established company procedure
  • Other duties as assigned

Knowledge, Skills, and Abilities:

  • Ability to communicate with a friendly, calm and consistent demeanor
  • Ability to supervise others while remaining individually productive
  • Strong interpersonal, organizational and time management skills
  • Ability to remain calm under pressure
  • Ability to train and coach others
  • Must be able to speak and comprehend English. Secondary language a plus skills.
  • Know and understand the Habitat mission and your role in it
  • Good customer service & communication skills
  • Good organizational skills
  • Show initiative/work independently
  • Minimum 6 months supervisory and customer service experience preferred.
  • Experience in related retail environment preferreWorking Environment/Physical Requirements:

Qualified applicant must be able to perform essential duties and responsibilities with or without a reasonable accommodation. Qualified applicant must be able to set and operate a ticket gun, cut case merchandise, count money, lift merchandise weighing up to 35 pounds, sign merchandise, display product on shelves and on the sales floor up to 6 feet, and climb up and down ladders. Qualified applicant also must offer flexibility in scheduling to meet business needs. The requirements listed below are representative of the knowledge, skill and/or ability necessary to perform these duties.

  • Stand for 4-hour shifts (with periodic breaks)
  • Must have the ability to safely lift 35 lbs

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

Interested candidates must submit both a cover letter and resume to Lucinda Lee O’Sullivan, Director of HR & Operations at hr@habitatebsv.org.

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