DEVELOPMENT OPERATIONS MANAGER
- Employer
- Friends of the SFPL
- Location
- San Francisco, California
- Salary
- $60,000 to $70,000
- Closing date
- Jun 4, 2021
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- Focus Areas
- Philanthropy / Social Responsibility
- Job Function
- Development / Fundraising
- Position Type
- Full Time
- Degree Level
- High School
- Willingness to Travel
- Not willing to travel
- Experience Level
- Management
Overview
Friends of the San Francisco Public Library (“Friends”) is a diverse community of individuals, families and institutions who are passionate about our public library system and the role that it plays in fostering a thriving community. Friends champions free public access to information, resources, and opportunities for all people. Our mission is to strengthen, support and advocate for a premier public library system in San Francisco.
This role is an exciting opportunity for an emerging development leader to gain broad experience in in all aspects of individual and institutional development operations that support annual giving and campaigns. As San Francisco recovers from the pandemic and economic downturn, the Development Manager will play a pivotal role in Friends’ success, ensuring that the Library can provide free access to the vital resources, services and programs that will accelerate and energize an equitable recovery for all.
Summary
The Development Operations Manager serves the mission of Friends as a key member of the Advancement (i.e., development) Team responsible for all aspects of fundraising operations, including database management, back-office operations, campaign production and event support. The Development Operations Manager will supervise the Development Associate (.5 FTE) and oversee the key technology platforms that the department relies upon.
RESPONSIBILITIES
Database Management
Manage all aspects of Raiser’s Edge and Raiser’s Edge NXT donor database, acting as overall database administrator
Act as ambassador for Raiser’s Edge on the team, identifying new ways to leverage the platform to achieve goals and improve efficiency
Manage accurate coding, gift entry and acknowledgement process for all gifts (outright, stock, DAF, Bequest, event ticket sales, etc.)
Produce regular weekly, monthly, and ad hoc fundraising reports
Build and maintain all appeals and campaigns in database with proper codes
Act as liaison with administrator for other platforms that interface with Raiser’s Edge (e.g., MailChimp, Luminate)
Operations
With support from Director of Philanthropy, refine or design, and document, donor processes and workflows, e.g., develop simple donor cultivation workflow
Manage reconciliation of fundraising database with Finance
Manage the processing of “thank you” efforts and gift acknowledgments
Maintain pledge process, including pledge reminders; send invoices, as needed
Maintain institutional funder calendar for grant renewals and reporting
Manages accurate donor listings for all communications channels – online, annual report, special appeals, and invitations
Oversee production of year-end, spring, and special appeals, coordinating with external vendors
Support production of Friends’ signature event, Library Laureates; prepare analyses of past donors and sponsors to support forecasting and prospecting
Teamwork & Collaboration
Actively participate and contribute fully as a member of the Advancement Team
Participate in team quarterly and annual planning efforts
Support the Director of Philanthropy on Board and Advancement Committee meeting preparation and management
Partner with the Communications Team to plan and execute donor communications, in direct mail, online, social media, etc.
Provide Director of Philanthropy, Executive Director and Special Gifts Officer with donor data and reports to support their donor relationship management
Join the team’s ‘day-of’ events efforts
Leadership & Supervision
Supervise and support the performance of the Development Associate
Evaluate the performance of the Development Associate annually, providing training and professional development plans with ongoing support for skill development and accountability to job deliverables
Follow all policies specified in the Friends’ Personnel Handbook, Volunteer Handbook, and all employment laws
REQUIREMENTS:
Minimum of 3+ years in Development roles required
Two years of experience, and proficiency with, Raiser’s Edge NXT required
Experience in Blackbaud Research Point or Wealth Engine a plus.
Exceptional administrative and organizational skills and an ability to prioritize and multi-task
Experience with CRMs and/or donor data management required; familiarity with nonprofit donor tracking systems, best practices, and reporting
Strong interpersonal skills and the ability to work well independently and collaboratively, including in remote environments required
Strong written and verbal communication skills, including grammar, spelling and editing
Must be comfortable with prioritization in a fast-paced environment with close attention to detail and accuracy
Experience with digital fundraising strategies and social media as a means of acquiring new donors.
Proficient in Microsoft Office suite; functional skills and understanding of Raiser's Edge NXT, and other Blackbaud products and applications, including Wealth Engine and Luminate, preferred
Ability to fulfill physical requirements of job duties (lifting, carrying, pushing, pulling, typing, phones, etc.)
Compensation: $60,000-$70,000/year plus a generous benefits package including medical, dental, vision, life, PTO, paid holidays, an 403(b) retirement program.
Submit resume, cover letter, three references and salary requirement
We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to the fact or perception of their race, creed, religion, color, ancestry, national origin, age, sex, sexual orientation, gender identity, domestic partner status, marital status, disability, weight, height, or AIDS/HIV status.
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