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DEVELOPMENT OPERATIONS MANAGER

Employer
Friends of the SFPL
Location
San Francisco, California
Salary
$60,000 to $70,000
Closing date
Jun 4, 2021

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Focus Areas
Philanthropy / Social Responsibility
Job Function
Development / Fundraising
Position Type
Full Time
Degree Level
High School
Willingness to Travel
Not willing to travel
Experience Level
Management

Overview  

 

Friends of the San Francisco Public Library (“Friends”) is a diverse community of individuals, families and institutions who are passionate about our public library system and the role that it plays in fostering a thriving community. Friends champions free public access to information, resources, and opportunities for all people. Our mission is to strengthen, support and advocate for a premier public library system in San Francisco.  

 

 

 

This role is an exciting opportunity for an emerging development leader to gain broad experience in in all aspects of individual and institutional development operations that support annual giving and campaigns. As San Francisco recovers from the pandemic and economic downturn, the Development Manager will play a pivotal role in Friends’ success, ensuring that the Library can provide free access to the vital resources, services and programs that will accelerate and energize an equitable recovery for all.  

 

Summary 

 

The Development Operations Manager serves the mission of Friends as a key member of the Advancement (i.e., development) Team responsible for all aspects of fundraising operations, including database management, back-office operations, campaign production and event support. The Development Operations Manager will supervise the Development Associate (.5 FTE) and oversee the key technology platforms that the department relies upon. 

 

 

 

RESPONSIBILITIES  

 

Database Management 

 

Manage all aspects of Raiser’s Edge and Raiser’s Edge NXT donor database, acting as overall database administrator  

 

Act as ambassador for Raiser’s Edge on the team, identifying new ways to leverage the platform to achieve goals and improve efficiency 

 

Manage accurate coding, gift entry and acknowledgement process for all gifts (outright, stock, DAF, Bequest, event ticket sales, etc.) 

 

Produce regular weekly, monthly, and ad hoc fundraising reports 

 

Build and maintain all appeals and campaigns in database with proper codes 

 

Act as liaison with administrator for other platforms that interface with Raiser’s Edge (e.g., MailChimp, Luminate) 

 

 

 

Operations 

 

With support from Director of Philanthropy, refine or design, and document, donor processes and workflows, e.g., develop simple donor cultivation workflow 

 

Manage reconciliation of fundraising database with Finance 

 

Manage the processing of “thank you” efforts and gift acknowledgments 

 

Maintain pledge process, including pledge reminders; send invoices, as needed  

 

Maintain institutional funder calendar for grant renewals and reporting 

 

Manages accurate donor listings for all communications channels – online, annual report, special appeals, and invitations 

 

Oversee production of year-end, spring, and special appeals, coordinating with external vendors 

 

Support production of Friends’ signature event, Library Laureates; prepare analyses of past donors and sponsors to support forecasting and prospecting 

 

 

 

Teamwork & Collaboration 

 

Actively participate and contribute fully as a member of the Advancement Team 

 

Participate in team quarterly and annual planning efforts 

 

Support the Director of Philanthropy on Board and Advancement Committee meeting preparation and management 

 

Partner with the Communications Team to plan and execute donor communications, in direct mail, online, social media, etc. 

 

Provide Director of Philanthropy, Executive Director and Special Gifts Officer with donor data and reports to support their donor relationship management 

 

Join the team’s ‘day-of’ events efforts 

 

 

 

Leadership & Supervision  

 

Supervise and support the performance of the Development Associate 

 

Evaluate the performance of the Development Associate annually, providing training and professional development plans with ongoing support for skill development and accountability to job deliverables  

 

Follow all policies specified in the Friends’ Personnel Handbook, Volunteer Handbook, and all employment laws 

 

 

 

REQUIREMENTS:  

 

Minimum of 3+ years in Development roles required 

 

Two years of experience, and proficiency with, Raiser’s Edge NXT required  

 

Experience in Blackbaud Research Point or Wealth Engine a plus. 

 

Exceptional administrative and organizational skills and an ability to prioritize and multi-task 

 

Experience with CRMs and/or donor data management required; familiarity with nonprofit donor tracking systems, best practices, and reporting  

 

Strong interpersonal skills and the ability to work well independently and collaboratively, including in remote environments required  

 

Strong written and verbal communication skills, including grammar, spelling and editing  

 

Must be comfortable with prioritization in a fast-paced environment with close attention to detail and accuracy  

 

Experience with digital fundraising strategies and social media as a means of acquiring new donors.  

 

Proficient in Microsoft Office suite; functional skills and understanding of Raiser's Edge NXT, and other Blackbaud products and applications, including Wealth Engine and Luminate, preferred 

 

Ability to fulfill physical requirements of job duties (lifting, carrying, pushing, pulling, typing, phones, etc.)  

 

 

 

Compensation: $60,000-$70,000/year plus a generous benefits package including medical, dental, vision, life, PTO, paid holidays, an 403(b) retirement program. 

 

 

 

Submit resume, cover letter, three references and salary requirement 

 

 

 

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to the fact or perception of their race, creed, religion, color, ancestry, national origin, age, sex, sexual orientation, gender identity, domestic partner status, marital status, disability, weight, height, or AIDS/HIV status. 

 

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