Community Support Coordinator

Are you a skilled Coordinator who believes in lending your skills to end hunger during these unprecedented times? If so, consider being a Community Support Coordinator for the San Francisco Marin Food Bank.

The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. We are currently looking for a Community Support Coordinator to help provide support and leadership to the operation of multiple food pantries during the current shelter in place mandate. See job description below and apply today if you would like to join us in our mission to end hunger.

Position Summary:

The Community Support Coordinator (CSC) is responsible for providing support and leadership to the operation of multiple food pantries in support of the Neighborhood Representative team. They work with the Pantry Coordinators to ensure that all pantry participants receive the highest quality service and experience when participating in the program. The CSC serves as a liaison between the pantry network and the San Francisco - Marin Food Bank and is relied upon to communicate any important information about the pantry and provide participant feedback to the SF-Marin Food Bank. The CSC is responsible for working with the Community Engagement team to insure there are adequate numbers of volunteers to support effective pantry operations. Works under the direction of the Director of Community Engagement and Program Managers and in support of the Neighborhood Representatives.

Responsibilities/Duties

• Responsible for overseeing the Pantry Section Leads (PSLs) regarding the operation of the food pantry, which includes set-up, deliveries, operation, and clean-up.
• Manages, trains, and supervises a team of PSLs and volunteers ensuring adherence to existing guidelines and protocols.
• Works with the PSLs to ensure proper set-up of the pantry including, but not limited to: unloading, moving, bagging, distributing, and storing food appropriately; cleanliness and physical appearance of service areas, cleaning up afterwards better than before we arrived. Assigns PSL and volunteer tasks as needed.
• Ensures social distancing and other public health best practices among staff, volunteers, and participants to minimize the spread of contagions.
• Ensures pantries are a friendly and positive experience for everyone, creating a welcoming and respectful atmosphere.
• Collects and communicates any necessary pantry information to SF-Marin Food Bank staff and the volunteer team.
• Other duties as assigned.

Required Knowledge, Skills and Abilities

• Minimum 18 yrs. of age.
• Demonstrated ability to lead individuals and teams. Excellent organizational and communication skills; ability to multi-task.
• Follows all agency policies, rules, regulations, and procedures, including emergency procedures. Ability to adhere to safety and standard operating procedures.
• Solid understanding of food safety and public health guidelines to avoid the spread of food borne illnesses and other pathogens. Safe food handling certification preferred.

• Solid reading and math (counting) skills.
• Ability to interact with community members and pantry participants in a professional and polite manner even when people are upset and disrespectful.
• Conflict resolution and problem-solving skills. Ability to listen and communicate.
• Ability to adhere to safety and standard operating procedures. Ability to fairly communicate and enforce critical rules.
• Always comply with all confidentiality policies and procedures.
• Ability to lift 35 pounds on a repetitive basis.
• Ability to work outdoors continuously in all kinds of weather.
• Cantonese and Spanish language skills preferred.
• Ability to work Saturdays preferred.
• Must have ready access to reliable transportation as work sites vary day-to-day.

Essential Functions

• Ability to work with people from a variety of different ethnic, socio-economic, educational, religious, sexual and generational backgrounds.

• Demonstrates values of caring, respect, honesty and responsibility in all dealings with staff and volunteers.
• All other duties as assigned by SFMFB Staff.
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PHYSICAL DEMANDS AND WORK ENVIRONMENT:

(The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

ENVIRONMENT: Standard office; Work is performed at different sites, some with multiple distributions, throughout San Francisco, based in churches, public housing sites and recreation centers. Staff is required to work outside in inclement weather when necessary.

FINGER DEXTERITY: Requires typing on standard computer.

TALKING: Ability to speak on phone and face to face.

HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: Frequent and regular movements using the wrists, hands, and fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to view computer screens and documents.

PHYSICAL STRENGTH: Ability to lift 40-50 ILS.

COMMUNICATION AND COGNITIVE REQUIREMENTS

REASONING ABILITY: Ability to apply principles of logical or scientific thinking to a wide range of complex intellectual and practical problems.

MATHEMATICS ABILITY: Ability to perform advanced math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs.

LANGUAGE ABILITY: Fluency in English. Demonstrated excellence in writing and editing.

SALARY: Competitive pay based on qualifications and experience

BENEFITS: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Position covered by OPEIU Local 29 Bargaining Unit