Popup Supervisor

Location
San Francisco, California
Posted
Apr 28, 2021
Closes
May 28, 2021
Position Type
Full Time

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being a Popup Supervisor for the San Francisco-Marin Food Bank.

The San Francisco-Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide close to 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 4 people are at risk of hunger. We are currently looking for Popup Supervisors to help provide oversite and leadership to the operation of multiple popup food distributions. See job description below and apply today if you would like to join us in our mission to end hunger.

POSITION PURPOSE

Popup Supervisors are responsible for providing oversite and leadership to the operation of multiple popup food distributions in San Francisco and Marin counties. Supervisors serve as a liaison between popup event operations and the San Francisco - Marin Food Bank and are relied upon to communicate any important information about the popups and provide participant feedback to the San Francisco-Marin Food Bank.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Responsible for supervising day-to-day operations of popup food distributions in San Francisco and Marin counties.
  • Supervises Popup Leads providing training, guidance, and feedback as needed; attends and leads weekly meetings and/or check-ins with staff; collaborates with the Program Manager on scheduling, timecard approval, expense approval, and other personnel processes.
  • Onboards new Popup Leads, providing resources needed for their success.
  • Provides supervision, training, and role assignment to a team of event support staff including volunteers, city workers, workforce development trainees and other groups ensuring adherence to existing guidelines and protocols.
  • Works with the entire event team to ensure proper set-up of the popup food distribution including, but not limited to bag assembly set up, distribution setup, check-in, line management, participant enrollment efforts, sanitation, and event breakdown. Assigns tasks to volunteers and event staff as needed.
  • Ensures social distancing, mask wearing and other public health best practices among staff, volunteers, and participants to minimize the spread of contagions.
  • Ensures popup food distributions are a friendly and positive experience for everyone, creating a welcoming and respectful atmosphere.
  • Primary responsibility for deescalating situations with participants, volunteers, community members and staff
  • Collects and communicates necessary popup information to relevant teams from the San Francisco Marin Food Bank
  • Manages popup supply and signage needs.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree or equivalent experience
  • Prior work in social services preferred
  • Proficiency in Microsoft Office Suite and experience working with databases and data on multiple programs
  • Demonstrated ability to lead individuals and teams. Excellent organizational skills and ability to multi-task.
  • Excellent written and verbal communication skills, including comfort presenting in front of large groups
  • Excellent interpersonal, customer service and problem-solving skills
  • Excellent time management skills
  • Follows all employer and host site policies, rules, regulations, and procedures, including emergency procedures.
  • Ability to adhere to safety and standard operating procedures. Ability to fairly communicate and enforce critical rules.
  • Solid understanding of food safety and public health guidelines to avoid the spread of food borne illnesses and other pathogens. Safe food handling certification preferred.
  • Ability to interact with staff, volunteers, trainees, community members and participants in a professional and polite manner even when people are upset and disrespectful.
  • Excellent conflict resolution, de-escalation, and active listening skills.
  • Willingness to comply with all confidentiality policies and procedures always.
  • Ability to lift 35 pounds on a repetitive basis.
  • Ability to work outdoors continuously in all kinds of weather.
  • Ability to work Saturdays preferred.
  • Must have ready access to reliable transportation as work sites vary day-to-day.

Essential Functions

  • Ability to work with people from a variety of different ethnic, socio-economic, educational, religious, sexual, and generational backgrounds.
  • Demonstrates values of caring, respect, honesty, and responsibility in all dealings with staff, trainees, volunteers, and community members.
  • All other duties as assigned by SFMFB Staff.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: (The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Environment: Standard office with occasional travel to program sites

Finger Dexterity: Requires typing on standard computer

Talking: Ability to speak on phone, face to face, and in front of groups

Hearing: Able to hear average or normal conversations and receive ordinary information

Repetitive Motions: Frequent and regular movements using the wrists, hands, and fingers

Average Visual Abilities: Average, ordinary, visual acuity necessary to view computer screens and documents

Physical Strength: Not applicable

COMMUNICATION AND COGNITIVE REQUIREMENTS

Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of complex intellectual and practical problems

Mathematics Ability: Ability to perform advanced math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs

Language Ability: Fluency in English. Good writing skills. Cantonese/Spanish a plus

Salary: Competitive pay based on qualifications and experience

Benefits: Medical, dental, life, long-term disability, and 403(b) retirement plan with employer base and matching contribution. Generous holidays, vacation, and sick time.

The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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