Communications and Sponsorship Program Coordinator

Location
Marietta, Georgia
Salary
Up to $38,000 per year + benefits depending on education and experience
Posted
Apr 28, 2021
Closes
May 21, 2021
Position Type
Full Time
Degree Level
Bachelors
Willingness to Travel
Not willing to travel
Experience Level
Administrative

JOB TITLE: Communications and Sponsorship Program Coordinator

ACCOUNTABILITY: Program Director

FUNCTION: The Communications and Sponsorship Program Coordinator furthers BrightPoint’s vision to help vulnerable youth by serving our partners and their sponsors with excellent customer service and outstanding support. This position will serve as the lead on internal and external communications in addition to their sponsorship program responsibilities.

Responsibilities:

Communications:

  • Develop, write, and edit newsletters, emails, and other communication campaigns designed for our sponsor or donor community
  • Generate original ideas, write and edit the monthly blog entries for the BrightPoint website 
  • Create content and manage social media presence

  • Design and prepare templates to be used for child letters to sponsors
  • Create child packets and other materials that represent partner’s child sponsorship activities
  • Train co-workers as needed on communications design and implementation

Partner Relations:

  • Be familiar with all of Brightpoint’s partner organizations to understand each partner’s vision, strategy, and operations
  • Complete required tasks in order to meet partner’s child sponsorship objectives
  • Plan work to accomplish tasks in a timely manner
  • Communicate issues that may arise and work with supervisor/partner to resolve

Sponsor Support:

  • Serve as the initial point of contact for sponsor inquiries and respond to sponsor requests via telephone, email, etc., in a professional, courteous, and timely manner
  • Escalate issues to management for resolution support when necessary
  • Provide excellent customer support and follow-through that meets our stated service levels
  • Facilitate communication between sponsors and children by coordinating letter writing activities and tracking all sponsor/child touchpoints (letters, visits, photo updates, etc.)
  • Maintain accurate data in Salesforce accounts and records

Qualifications

  • Must be a legal resident of the United States of America
  • Bachelor’s Degree (Communications or related field) or an equivalent combination of education/experience is preferred
  • High level of accuracy and demonstrated history of attention to detail
  • Proficient in Microsoft Office suite of products, photo editing, and publishing/presentation software
  • Experience with HTML; Adobe Lightroom, Photoshop, and/or InDesign; Social Media platforms
  • Experience with Salesforce Customer Relations Management software is an asset
  • Experience with mission trips to developing countries (or similar experience, i.e. Peace Corps) is helpful

Competencies

  • Communication skills – effectively able to communicate with others through written, verbal, and presentation methods
  • Customer service – manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments
  • Multi-tasking – the ability to work on multiple assignments while being interrupted via phone or email correspondence; ability to complete tasks within the timeframe allotted for the task
  • Problem-solving – identifies and resolves problems in a timely manner, develops alternative solutions, works well in a group or individual problem-solving situations, displays original thinking and creativity
  • Interpersonal Skills – Focuses on solving conflict, maintains confidentiality, keeps emotions under control, treats others with respect and consideration regardless of their status or position
  • Leadership and Self-Motivated – exhibits confidence in self, effectively influences actions and opinions of others, earns respect and trust, works with integrity, upholds organizational standards and values
  • Analytic skills – collects and researches data, synthesizes complex or diverse information

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