Visitor Experience Specialist

5 days left

Location
Atlanta, Georgia
Posted
Apr 23, 2021
Closes
May 23, 2021
Position Type
Part Time
Degree Level
Bachelors
Willingness to Travel
Not willing to travel
Experience Level
Administrative

At the Museum of Design Atlanta (MODA) Visitor Experience Specialists provide outstanding customer service support for Museum admissions by creating a friendly, welcoming and informative environment for all Museum visitors. Visitor Experience Specialists deliver all levels of admissions service including:

  • Preparing the museum for opening
  • Greeting visitors with radical friendliness
  • Conveying the mission, vision, and values of MODA
  • Explaining Museum programs and exhibits to the public
  • Processing admissions
  • Interacting with guests in museum galleries and at museum events
  • Assisting in monitoring the security of exhibitions and responding calmly and professionally to any emergency
  • Selling tickets and memberships
  • Selling merchandise and helping to maintain the museum store
  • Ensuring that the museum stays neat and clean during the day
  • Performing administrative duties to assist the rest of the staff

We are seeking several part-time (approximately 20-30 hours/week) Visitor Experience Specialists to begin work in May 2021 and continue throughout the summer. Longer-term employment is possible. Position includes weekend and some evening work.

The goal of this position is to effectively communicate and show guests that they are welcomed and appreciated for their patronage, with the hope that they will have an enjoyable visit, return soon, and possibly join as members.

Though customer service is the primary duty, the position also offers the opportunity to get involved with other aspects of Museum operations such as exhibition installation and de-installation, classes and events for adults and children, exhibition tours, etc. if the candidate is interested in such.

Ideally, MODA’s Visitor Experience Specialists embody these skills and qualities:

  • Interest in design and desire to share that interest with others
  • Excellent communication skills
  • Broad general knowledge of design and arts administration
  • Radically friendly and outgoing
  • Excellent team player
  • Self-starter: sees what needs to be done and jumps in to do it
  • Excellent interpersonal skills
  • Inquisitive
  • Quick learner
  • Self-motivated
  • Able to organize time to accomplish multiple tasks
  • High interest in learning new skills and mastering new subject matter
  • Interest in museums and the variety of roles they can play in communities
  • Attention to detail
  • Honesty and authenticity
  • Desire to perform all duties to the best of their abilities
  • Willingness to go the extra mile to ensure that visitors and colleagues have an excellent experience
  • Willingness to bring ideas to the table

Qualifications:

  • Experience in retail or hospitality field preferred; experience in a nonprofit or museum setting a plus
  • Ability to learn and effectively use several kinds of software to sell tickets, merchandise, memberships, and perform other tasks
  • Excellent written and verbal communication skills
  • Engaging and effective interpersonal skills
  • Minimum physical requirements include but are not limited to the ability to stand or be active for periods of time and to lift books and merchandise
  • Ability to work 20-30 hours/week, Tuesdays-Sundays from 9:30am to 7:30pm with occasional evening hours for special events

What You’ll Learn:

  • How museums and nonprofits work
  • How design is changing the world
  • How to work in a team staff environment

Pay & Benefits:

  • Hiring rate: $15.00/hour
  • This position does not carry benefits

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the noise level in the work environment is usually moderate to loud.

COVID-19 Precautions:

  • Remote interview process
  • Plastic shield at Front Desk
  • Social distancing guidelines in place
  • Daily and nightly sanitizing, disinfecting, and cleaning procedures in place
  • HVAC upgrades

EEO Statement:

MODA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sexual orientation, gender identity, national origin, veteran or disability status. Atlanta Contemporary encourages applicants of all ages

For further information or to apply for this position, please send resume and cover letter describing your interest in and qualifications for this position to info@museumofdesign.org.

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