Gift Planning Program Manager
- Position Type
- Full Time
At the Lucile Packard Foundation for Children's Health, we are a team of dedicated individuals with a shared commitment to helping kids and families live healthier lives.
We do this by:
- Fundraising for Lucile Packard Children's Hospital at Stanford and the maternal and child health programs of Stanford University School of Medicine.
- Raising awareness of children's health issues.
- Promoting a system of care that improves the lives of children with special health care needs and their families
To learn more visit: https://www.lpfch.org/
Under the direction of the Director of Gift Planning, the Gift Planning Program Manager supports the gift planning program at LPFCH and assists with prospect/donor management, program administration, marketing and communication, project and event management, and people management. Gift planning is responsible for securing new intentions for future estate gifts, assisting with the close of complex gifts, and administering open estates. The ideal candidate for this role has experience in gift planning, knowledge of estate planning, and/or nonprofit fundraising experience. We also welcome applications from highly organized professionals with experience managing people and an excitement to learn gift planning while in this role.
Position Duties and Responsibilities
Skills, Experience and Job-Related Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The gift planning team includes two field fundraisers, a Director and an Associate Director, who each maintain a portfolio of donors and prospects. The Program Manager will support this work by helping identify and track engagement with donors and prospects and keeping the portfolios active and accurate. The skills required to successfully manage donor research and donor data accuracy include the ability to:
- Conduct quarterly reviews of the Director's and Associate Director's portfolios.
- Partner with the Foundation's Advancement Service's team to identify prospects.
- Monitor and update prospect progress in Raiser's Edge.
- Identify, analyze, and report on key data metrics to track progress to goal.
- Lead the development of and manage the stewardship plan for existing gift planning donors.
The nature of the Gift Planning program requires a significant focus on compliance. The Program Manager will manage themselves and the Gift Planning Assistant to support the team with estate administration, life income gifts, gift processing, and other administrative tasks:
- Manage Gift Planning donor information in Raiser's Edge.
- Manage estate administration process and progress.
- Draft estate administration correspondence to attorneys, advisors, trustees, and family members.
- Ensure that all appropriate trust and estate documentation has been received and properly recorded based on donor intent.
- Liaison with Gift Planning's investment company TIAA Kaspick which includes handling beneficiary distributions, mailing of annual trust beneficiary reports, and processing all donor information changes.
- Coordinate legal and tax filings related to life income gifts with the Foundation's finance team.
- Work with Development Services team to ensure that all gifts have been received, properly recorded based upon donor intent, and receipted correctly.
- Complete annual budget for Director's review and oversee ongoing departmental budget tracking by Assistant.
- Coordinate the completion of monthly and annual reports.
- Facilitate team meetings.
Marketing and Communication
The Gift Planning Program Manager will support the work of the gift planning program by overseeing the creation and thoughtful distribution of high-quality marketing material and communications. The skills necessary to do this will include the ability to:
- Create proposals, gift illustrations, and informational packets.
- Segment audiences, and plan messaging and execution for outreach to each audience.
- Review and edit copy for marketing materials and communications pieces.
- Set criteria to create database queries for mailing lists.
- Coordinate departmental website updates.
- Manage the relationship with the outside marketing vendor.
Project and Event Management
The Gift Planning Program Manager will be responsible for planning and executing projects and working with the Events team on gift planning events that are related to identifying, cultivating, and stewarding donors. In addition to events for prospective and existing donors in the gift planning program, the Program Manager will also be responsible for organizing stewardship touch points such as holiday greetings, small gift items for donors, and a schedule of donor phone calls and visits for the Gift Planning team. Skills required to successfully manage projects and events include the ability to:
- Create strong project and event plans in support of internal initiatives, prospective donor identification and engagement, and donor stewardship
- Manage others with or without reporting lines to set a clear vision and execute steps in service of successful project completion and events,
- Execute across multiple events and projects at once assist Director, Associate Director, and the Events team to organize stewarding
Education and Experience
A Bachelor’s Degree or equivalent related experience
3+ years of professional experience
3+ years of experience where core responsibility included complex project and/or process management
Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint
2-3+ years of experience managing one or more direct reports
Prior experience in Raiser’s Edge or a similar CRM database software
Experience in one or more of:
Gift planning at a non-profit organization or foundation
Nonprofit fundraising experience
Ability and interest in becoming a subject expert in gift planning
Map, manage and execute detailed workflow processes
Attention to detail including the ability to track and meet strict deadlines
Process improvement: Ability to identify ways to improve process, gain efficiencies, better serve donors, and manage systems wherein all viable prospects are identified and solicited.
Collaboration: Ability to collaborate across foundation teams and functions as well as external teams to build trust and effective relationships.
Customer mindset: Must establish processes and policies for gift planning to serve internal and external constituents.
Problem solver: Candidate must be creative innovative and strategic in identifying and troubleshooting various gift issues, collaborating with internal and external partners.
Continuous Learner: Willingness to learn in a fast-changing environment and in a complex development area.
A deep commitment to advancing the mission of Lucile Packard Children’s Hospital Stanford and the Stanford School of Medicine through philanthropic investment
Commitment to continued learning
Positive disposition grounded in a spirit of collaboration with internal teams
Comfortable in an ambiguous and/or ever-evolving work environment and the flexibility to be successful in that environment
Operates with complete discretion with regard to sensitive information
Is excited about and thrives in independent work settings
Openness to work evenings and weekends on occasion
Openness to travel within the Bay Area and long distance as required (Post-COVID)
We know that building a diverse and inclusive workforce is key to our success and enables us to do extraordinary work for kids and their families. When you become part of our team, you’ll be joining a group of passionate and dedicated individuals who truly care about and believe in the work they do.
We provide competitive compensation and a wide range of benefits designed to meet the needs of our employees and their families. We are strong supporters of work life balance.
The Lucile Packard Foundation for Children’s Health is an equal opportunity employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.
How to apply:
To learn more and apply visit: http://bit.ly/3lqHlNh