Salesforce Administrator

Salesforce Administrator Job Description Template

We are hiring a competent Salesforce Administrator to ensure that our corporation capitalizes on the Salesforce CRM system's benefits. In this role, your duties will include:

• Launching Salesforce for Job Training (along with our implementation partner).
• Focus the organization's use of data towards what best serves the mission
• Gather detailed requests for improvements or changes to the system and implement these changes as appropriate
• Train new users and grow the Salesforce skill set across the organization
• Document customizations made in Salesforce
• Maintaining our student databases

To ensure success as a Salesforce Administrator, you should possess extensive Salesforce system administration knowledge in a nonprofit setting. It will help if you thrive in a fast-paced environment. The Salesforce Administrator will ensure that their Salesforce expertise translates into optimized City of Refuge Programming success.

Salesforce Administrator Responsibilities:

• Ensuring optimal performance of Salesforce systems and products.
• Upgrading and configuring Salesforce systems for optimized integration.
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
• Importing student leads, contacts, and other data.
• Maintaining the "Student Cloud," as well as building custom reports and dashboards.
• Performing database maintenance tasks, including duplicate entry cleansing.
• Preparing for new Salesforce releases, as well as providing training and support.
• Documenting processes, including error reports and changes to field history tables.
• Prepare reports for Grant and Donor reporting

Salesforce Administrator Requirements:

• Salesforce Certified Administrator or equivalent experience.
• 2-3 years of experience as a Salesforce Administrator in a similar environment.
• Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests
• Must demonstrate the ability to communicate effectively verbally and in writing with all levels of the organization

• Extensive experience in the administration and maintenance of Salesforce systems.
• Exceptional ability to create and maintain Salesforce systems.
• In-depth knowledge of Salesforce products and their functionalities.
• Proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Knowledge of importing sales/student data and generating Salesforce reports.
• Ability to provide Salesforce training and end-user support.
• Proven Project management skills.