Client Service Coordinator

Client Services Coordinator

Reports to:         Asst. to CEO/Office Manager

Function:            Represent the Georgia Center for Child Advocacy by projecting a professional, warm and helpful image to clients and their families, callers and visitors; and provide administrative, clerical and other necessary support for the Center and its programs

Position Responsibilities:

1. Receive visitors and clients in person and notify proper staff of the arrival.
2. Answer, screen and route incoming calls to the Center.
3. Screen visitors and callers while maintaining confidentiality and safety.
4. Become familiar with the Center’s services and with our community partners
5. Respond to general phone inquiries, provide accurate, helpful responses
6. Receive and deliver mail daily to the CEO and/or Office Manager, and sign for and accept deliveries, notifying proper person of the arrival.
7. Maintain the (waiting room/front restroom/common areas) for all guests, keeping it organized, tidy, clean and sanitized.
8. Watch over and interact with child or children in the waiting room when the child’s guardian is being interviewed by a staff member.
9. Schedule transportation for needed clients to and from the Center for appointments.
10. Make follow-up appointment reminders call to clients.
11. Assist in coordinating hospitality for all meetings at the Center, including board meetings, group therapy, case review meetings, trainings, and other meetings as needed.
12. Maintain and order supplies as needed, including basic office supplies, kitchen & housekeeping supplies, CD’s, and DVDs.
13. Open and close the Center each day, tending to alarm system, fresh coffee.
14. Maintain new client packages and new hire packages.
15. Provide support to Office Manager as needed.
16. Other duties as assigned by Sr. Staff to meet the Center’s mission.

Position requirements:

• Human Services Bachelor Degree background preferred.
• Flexible Work Hours.
• Warm, compassionate, empathetic, patient, outgoing personality, relating well to adults and children.
• Ability to respond appropriately to changing work environment, with many interruptions and distractions.
• Helpful attitude and professional phone manner.
• Knowledge of standard office procedures.
• Proficient skill in word processing and data entry.
• Ability to organize, initiate, and attend to detail.
• Willingness to work as part of the team for the betterment of the Center.

POSITION INFORMATION

This position is part-time, 20-25 hours per week depending on the week’s activities.  Compensation will range up to $15 per hour depending on experience and does not include benefits.

Send a cover letter and resume to Office Manager, Yolanda Gaskin at yolandag@gacfca.org. Be sure to indicate (Client Service Coordinator Position) in the Subject Line of the message.  No phone inquiries please.