Care Services Manager
- Experience Level
The Care Services Manager is responsible for developing professional and community relationships that will enable The Association to provide care and support to those living with ALS and their families. The Care Services Manager will experience the gratification of knowing that their work has significant impact on the lives of those dealing with this terrible disease. The Care Services Manager will facilitate education, information, benefit and clinical resource navigation assistance to ALS diagnosed persons and caregivers.
DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
- Provide information and resource referral services that include, but is not limited to:
- actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association.
- responding to telephone and email inquiries regarding ALS and available program services to the general and professional community;
- providing printed and electronic educational material related to ALS to diagnosed persons, caregivers and the community;
- providing national, state and local resource referrals for ALS-related services, products and benefits;
- providing navigation assistance with regard to transitioning or applying for insurance and/or benefits;
- developing and maintaining active, accurate referral resource files.
- Manage a Professional Outreach Program by initiating and cultivating relationships with ALS-related healthcare service providers as well as providing professional in-service educational programs to healthcare professionals.
- Manage a Community Awareness Program by initiating and cultivating awareness of ALS among community and non-health related businesses and organizations throughout service area.
- Increase veteran awareness through the American Legion, VFW Post presentations, Paralyzed Veterans of America, Veterans Administration.
- In partnership with the Director, Certified Center Programs, manage a Clinical Partner Program to identify current and potential multidisciplinary referral resources in addition to cultivating relationships with the Veteran’s Administration Medical Centers and Clinics to facilitate appropriate care for veterans diagnosed with ALS.
- Establish an ALS Meet and Greet Program by identifying appropriate community and professional interest and need to participate in a gathering to include a short ALS-related presentation (breaking research/clinical trials), vendor exhibit and networking opportunities. Replicate the ALS Meet and Greet Program in strategically identified underserved areas.
- Respond to requests for information, referrals, resources, and materials from patients, family members, healthcare professionals and the public including requests via telephone, emails and mail. This includes inquiries and requests from the Care Services Information and Resources phone line and email account.
- Maintain accurate records, files and databases, providing reports as required or requested.
- Serve persons with ALS and their families by providing clinic support (as appropriate based on model, skillset and geography), resources and referrals and / or facilitating education and support group meetings across the Nationally Managed Chapter and Service Area network.
- Other responsibilities may be assigned as necessary to support our mission in the communities we serve.
- Support achievement of, at a minimum, the Expanded level of the Pathways to Excellence document that serves as a road map in Care Services program growth.
- Convey a professional and positive image that reflects favorably on The ALS Association.
- This position does not currently have supervisory responsibilities. However, it is possible that supervisory responsibilities may be added based on the needs of the role and the Association.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Bachelor’s Degree in health-related field, MSW preferred.
- Three years of related professional experience, including direct care, and leadership or management experience, program design and project management.
- Strong business acumen with demonstrated analytical and problem-solving skills.
- Superior written and oral communication skills, including public presentation/professional in-service presentation experience.
- Ability to successfully identify and cultivate relationships with a wide range of stakeholders.
- Self-management skills; ability to achieve organizational goals while working in remote environment.
- Ability to contribute value to team projects; individually and as a group member
- Ability to successfully participate in distance learning.
- Display strong work ethic, personal integrity, empathy.
- Ability to drive locally, travel within assigned territory and work occasional evenings and/or weekends for Association business and events. Ability to travel nationally on Association business as required.
- Computer skills required: Accounting Software; Development Software; Human Resource Systems; Inventory Software; Microsoft Office; Payroll Systems; Project Management Software. Familiarity with ADP Workforce Now, Concur and Salesforce a plus.