Director of Operations for a Global Medical and Social Service Nonprofit

New York City, New York
$60,000 commensurate with experience
Apr 01, 2021
Apr 21, 2021
Position Type
Full Time
Degree Level

Penta Medical Recycling

Director of Operations

About Penta

Globally an estimated 60 million people need a prosthetic device, yet 90% of amputees in developing countries have no access to prosthetic care or high-quality limbs. Each year 2 million amputees in the United States replace completely functioning prosthetic devices after only a few years of use. Over 300,000 entirely functional devices sit on clinic shelves, in attics and garages or are added to this country’s landfill annually.

Founded in 2016, Penta Medical Recycling is a global nonprofit organization that bridges the gap between the high volume of high-quality limbs that go to waste and the enormous need for them in low-income countries. Penta’s solution is to repurpose, recycle and rebuild lives.

After only four years, we are already working in 10 countries. In recognition of Penta’s impact, our leadership has received many accolades including the Venture Launch Award, the Yale Entrepreneurial Institute Fellowship, the McKinsey Women’s Impact Award and Forbes 2019 Healthcare 30 Under 30. Among Penta’s supporters are Bloomberg Philanthropies, the Ford Foundation and the Clinton Global Foundation.

In 2021 Penta aims to scale up our programs and operations to serve six additional countries, reaching new communities in Asia, South and Central America, and Africa. This ambitious growth will be made possible by expanded global partnerships and fundraising supported by a larger staff and board.

The Director of Operations Position

Reporting to Penta’s Executive Director, the Director of Operations is responsible for keeping Penta’s system flowing smoothly on a day-to-day basis and orchestrating the operational development of the organization, including maintaining effective logistics, distribution and partnership management. This key administrative role is essential to support Penta’s future global growth and impact. Roles and responsibilities include the following:

Management of Systems and Logistics

  • Supervise Penta’s Warehouse Manager and be prepared to assist with some of these duties when necessary
  • Direct Penta’s logistics and donation system
  • Source and collect donations, including:
    • Clinic and individual donor outreach in collaboration with the Executive Director and the Deputy Director
    • Prepare, manage and track national and global shipments
    • Manage inventory and match it effectively with partners’ needs
  • Coordinate warehousing
  • Organize future shipments and donation cycle schedule

Partnership Management

  • Maintain effective partner relationships and communications with limb donors and recipients, including:
    • Updates and follow up
    • Gather information on limb recipients
  • Collect co-payments from international partners
  • Create donation receipts for limb donors

Strategic Development

  • Gather feedback and analyze to improve Penta’s operational practices
  • Obtain relevant knowledge about the regions and countries Penta serves to inform effective operations
  • As a member of Penta’s management team, suggest improvements to contribute to its effectiveness and ability to serve partners and patients
  • Identify and recommend system and cost-saving improvements

Position Requirements

  • Minimum educational level of a B.A. or B.S. degree
  • Minimum of three years of relevant experience
  • Global understanding and awareness of current issues
  • Resourceful approach, can take initiative and recommend ideas for improving systems
  • Ability to facilitate and manage regular shipments on a timely basis
  • Ability to work both independently and collaboratively, prioritize multiple tasks simultaneously and be detail-oriented
  • Ability to handle confidential matters with discretion and diplomacy
  • Flexible attitude as may be required to meet changing needs and opportunities for this evolving venture
  • Strong written and oral communications skills
  • Proficiency with standard office software

In addition, the following would be desirable attributes:

  • Global systems or distribution experience
  • Logistics and supply chain experience
  • Management experience
  • Knowledge of prosthetic equipment and related health care issues
  • Foreign language skills


This is a full-time position that offers $60,000+ annually, commensurate with experience, and a flexible vacation policy. In addition, Penta contributes to the cost of health insurance coverage and professional development opportunities.

NOTE: We are working remotely at this time and expect to return to our Manhattan office based on public health guidelines.

To Apply

Please send a cover letter and resume to by April 21, 2021.