Manager of Program Experience

Piedmont Park Conservancy

Position Description

Job Title: Manager of Program Experience

Reports to: Director of Programs

SUMMARY

Manage the user experience for participants in the Park’s aquatic center, athletic fields and concessions programs.  Manage the online registration system and provide administrative support for all program offerings.  Provide outstanding customer service to all participants.  This is a dynamic position that will require some evening and weekend work.

ESSENTIAL DUTIES AND RESPONSIBILITES

Oversight of the following:

Athletic Fields

• Develop and implement engaging and innovative programs for diverse audiences on the athletic fields
• Coordinate with the City of Atlanta Department of Recreation to assure compliance of all city requirements, codes, rules and regulations. Monitor city special event calendar to assist in scheduling sports field reservations
• Work with Marketing Department to develop strategies to market all athletic field programs
• Manage sports fields/courts/track reservations program including soccer fields, softball fields, volleyball courts, running track, basketball courts and bocce courts.  Oversee rules enforcement and facilitate resolution of disputes
• Coordinate with Operations Department to ensure maintenance of all sports fields and courts and inform public of current conditions
• Inventory field and court equipment and order supplies as needed

Aquatic Center

• Develop and implement engaging and innovative programs for diverse audiences at the pool
• Coordinate with pool management company to oversee daily operation of Aquatic Center and ensure best management practices and contract compliance including compliance of all city requirements, codes, rules and regulations for the aquatic center
• Manage online sales of seasonal pool passes and ticket booth operation
• Work with Marketing Department to develop strategies to market aquatic center 
• Coordinate with Operations Department to ensure proper maintenance around pool

Concessions Program

• Manage Concessions program – field vendor inquiries, review vendor applications, oversee hours of operation, revenue reporting and ensuring best management practices and contract compliance.
• Recruit diverse concession vendors to provide a range of food and beverage opportunities in the Park
• Coordinate with Marketing Department to develop strategies to market concessions opportunities 
• Coordinate with Operations Department to ensure maintenance of concessions structures and equipment

.Program Administration

• Supervise use of ActiveNet software for all program administration
• Generate reports and program rosters for all programs
• Respond to customer inquiries and needs related to program registration and reservations

QUALIFICATIONS, EDUCATION and/or EXPERIENCE

• Highly motivated self-starter
• 4 year degree in related field and/or equivalent years of experience in field
• 1-3 years customer service experience highly preferred or 1-3 years sports program/aquatic center management experience preferred
• Effective planning, budgeting and organizational skills
• Knowledge and skill in the use of integrated software systems, Microsoft and ActiveNet applications
• Ability to provide outstanding customer service to a range of audiences
• Must be flexible and able to quickly resolve issues that arise while maintaining high levels of customer service
• Ideal candidate will have the ability to work independently while also being a strong contributor to the team
• Ability to adapt to changing needs and circumstances
• Skill in establishing and maintaining effective working relationships with board members, staff, user groups, and the public
• Excellent oral and written communications skills 

PHYSCIAL DEMANDS

• Ability to work outside in a range of weather conditions

Please email your resume and cover letter to:

Louise Harris

Director of Programs

Piedmont Park Conservancy

lharris@piedmontpark.org