Director of Case Management

Bonita House, Inc. (BHI) is a well-respected nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $7.5 million. It was founded in 1971. BHI is also a social rehabilitation agency providing a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.

Established in 1976, the Supported Independent Living (SIL) program provides transitional housing, permanent housing, and community-based case management services to adults in recovery from co-occurring disorders, who demonstrate more preparedness for independent living in the community. The SIL satellite houses seek to establish small communities where residents reside with others in recovery and continue to practice independent living skills. The SIL program offers counseling, psycho-education, psychotherapy, prescribing services, resource coordination, and advocacy services to adults, who reside within Alameda County.    The SIL program features an interdisciplinary team (e.g., case managers, clinical case managers, vocational specialists, prescribing providers, housing coordinators, administrative support) who aid Alameda County Medi-Cal recipients with Serious Mental Illness. 

Agency Values:

  • Compassion: Committed to caring, dignity and kindness
  • Respect: Honor each individual and provide highly ethical services
  • Progress: Leading the way in creating opportunities to change for the better
  • Resilience: Channeling hope, building strengths to successfully recover, adapt and grow
  • Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness

Bonita House fully supports the Board of Behavioral Sciences' commitment to protect the consumers of California through effective enforcement, ensure credibility and high professional standards through examinations and licensing requirements, and provide excellent customer service to all its constituents.

Position Summary:

Under the general direction of the Director of Social Services, the Program Director is responsible for the day-to-day operation of the Support Independent Living (SIL) Program.



  • Licensed clinical provider (e.g., LCSW, LMFT, LPCC, D/PsyD), with  a preferred minimum of three years’ post licensure experience.
  • Five years’ experience in substance abuse treatment, or mental health treatment, or related social services experience, including a minimum of three years supervisory experience working in a community mental health or dual diagnosis program.
  • Minimum two-year supervisory experience working in a mental health, substance abuse, or dual diagnosis program.
  • Must demonstrate an ability to work both independently and as a member of the Agency’s Management Team.
  • Must effectively and efficiently time manage by being highly organized, able to prioritize, plan, delegate and communicate consistently.
  • Excellent managerial and supervisory skills.
  • Must be able to maintain a flexible work schedule in accordance with program and management needs.
  • Strong written and oral skills to meet Agency expectations of high quality in the areas of service delivery, program structure and employee relations.
  • Must be able to meet the Immigration Reform Act of 1986 requirements.
  • Must have valid California Driver’s License and a driving record acceptable by the Agency’s insurance company and is required to utilize one’s personal or Agency automobile to transport clients.
  • Solid written skills to meet the required standards of documentation.
  • The ability to prioritize effectively on competing demands on time.

Essential Functions/Skills:

  • Responsible for the day to day program operations, including providing ensuring appropriate assignment of referrals, oversight of clinical care, and crisis management of mental health and substance  use disorder consumers as part of an integrated dual-diagnosis treatment program.  At times, may perform direct clinical services related to counseling, psychotherapy, case management, and resource coordination in order to meet demand and to ensure staff competence. 
  • Assists with the review and assignment of referrals, Assessments, ANSAs, Treatment Plans, and CQRT.
  • Directs crisis intervention and management services including oversight of  triage services.
  • Understands Bonita House’s strategic vision and finds ways to implement and execute the vision at the treatment services level.
  • Responsible for personnel matters including recruitment, onboarding, , discipline, , , and evaluations.
  • Meets regularly with staff  to provide guidance, coaching, training and development opportunities related to the clinical and administrative operations.
  • Measures productivity by analyzing performance data, financial data, and activity reports, and provides feedback to staff on their performance.
  • Liaises with prescribing providers to ensure safe, effective, and efficient service delivery, and assists with clinical case consultation.
  • Coordinates with other support departments such as Human Resources, Finance, QA and IT to ensure successful program operations.
  • Builds, maintains, and complies with Bonita House’s policies and procedures as it relates to day to day program operations in collaboration with Quality Assurance. 
  • Responsible for the oversight of program billing and maintaining documentation in the E.H.R. system (Welligent)
  • Oversees satellite houses to meet all governmental, operational, and legal requirements.
  • Regularly prepare and present program reports, that include programmatic information and data (e.g. meeting contracted units of service, productivity).
  • Responsible for monitoring,  and conforming to state licensing requirements (e.g., CARF, HIPAA regulations), and specific on-site program operations (e.g., Medi-Cal Site certification, Fire Inspection Clearance),  as assigned.
  • Participates in budget development/management of county contracts, private sector contracts and private pay sources in conjunction with the Chief Financial Officer, Executive Director and Chief Clinical & Administrative Officer.
  •  Provides input of the program’s fiscal performance, including managing bottom-line results, budget modifications, and expense/revenue management.     
  • Assists with program development as well as ensures compliance with policies and procedures directly related to risk and funding mandates.
  • Other duties as assigned.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands. Must be able to lift up to 50 pounds.

EOE AA M/F/V/Disability:

BHI is committed to providing equal opportunity to all qualified persons regardless of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity or expression, genetic information, age, religion, creed, physical or mental disability, marital status, veteran status or any other characteristic protected by law (“Protected Status”).  


  • Medial- Kaiser HMO- Employee premium is 100% covered by Bonita House 
  • Dental- Delta Dental - DentalPremier - $2500 annual coverage including adult orthodontia 
  • Vision- VSP - Signature Plan includes Free annual exam and members save 30- 45% on services 
  • Life and AD&D- Lincoln Life Insurance Company- Employer paid up to 1 times the annual salary. 
  • Long Term Disability- Reliance- The monthly benefit is equal to 60% of covered earnings, up to a max of $6,000 per month. 
  • FSA- Sterling- Allowable for Healthcare and Dependent Care 
  • Chiropractic and Acupuncture- Landmark- 30 visits allowed a year 
  • 12 Holidays and 23 days of PTO accrued during year 1.
  • Retirement- Mutual of America- 3 years fully vested 100% with an annual Employer contribution  

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