Case Manager - Rapid ReHousing

Case Manager - Housing Stability

Responsibilities & Duties:

Homelessness Diversion Services

• Conduct comprehensive phone and/or in-person screenings to determine eligibility for homelessness prevention or rapid rehousing programs and/or other programs and services for homeless or at-risk families.
• Conduct onsite interviews and appointments for clients, providing them with all relevant information of documentation requirements, program expectations, and directions to the location
• Conduct thorough individual and/or family strengths-based assessment to determine each household’s assets, needs, barriers to stability, risk factors, and a potential path to stability
• Maintain knowledge of resources and provide appropriate referrals to address barriers to stable housing and employment, i.e: medical, mental health, substance abuse, domestic violence, education, immigration, and children’s issues.

Rapid Re-Housing Services

• Enroll clients in the appropriate rapid re-housing program and prepare complete client files, ensuring all required forms and information are included
• Keep Homelessness Management Information System entries up-to-date with goals, services provided, outcomes, and follow-ups for rapid re-housing program participants
• Provide effective case management to rapid re-housing program participants based on their individualized assets and needs to enable clients to pursue a path to self-reliance and stability
• Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs.
• Provide advocacy-based case-management to clients to support forward progress on goals aligned with their Individualized Service Plans.
• Assist participants in locating and securing housing that is safe, affordable, and in a convenient location.
• Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing.
• Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, and collaborating agencies.
• Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
• Act as client-advocate in landlord-tenant matters that support housing stability, diversion from the eviction process, and increase participant knowledge of landlord-tenant rights and responsibility.
• Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
• Assist in the development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payment plans for bills and past debts and to assist clients in obtaining and maintaining their housing.
• Assist participants in the development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
• Identify participant strengths and barriers to stability and assist participants to reduce barriers and linking to resources and services.
• Coordinate financial assistance, as needed, to assist Rapid Re-housing program participants in meeting housing permanency goals
• Establish and maintain strong relationships with federal, state, and local partners and community agencies, service providers and others in the community.
• Perform all responsibilities and duties in accordance with organizational core competencies