Associate Vice President, Advancement Services

At the Lucile Packard Foundation for Children's Health, we are a team of dedicated individuals with a shared commitment to helping kids and families live healthier lives.

We do this by:
• Fundraising for Lucile Packard Children's Hospital at Stanford and the maternal and child health programs of Stanford University School of Medicine.
• Raising awareness of children's health issues.
• Promoting a system of care that improves the lives of children with special health care needs and their families    

The Associate Vice President for Advancement Services is a strategic leader with the ability to envision, implement, and steward a thoughtful approach to information management, prospect development, and process improvement in support of LPFCH's growth. Key elements of this role will be to lead the Foundation's enterprise data strategy to unite LPFCH around a shared vision for data, optimize the role of prospect research and development to facilitate donor and prospect engagement, and drive the work of advancement services as a key partner to help LPFCH achieve its fundraising goals. This role requires a combination of technical skill, strategic vision, and emotional intelligence - the AVP will regularly interface with colleagues across the Foundation to achieve buy-in for new solutions.

The AVP for Advancement Services will oversee the prospect development, data and reporting and gift administration teams and will report to the Chief Financial Officer. The AVP will maintain mutually respected relationships with staff across the foundation and with colleagues at Stanford University and Lucile Packard Children's Hospital Stanford to understand priorities and policies, identify challenges and socialize new business practices, reports, and tools.

GENERAL POSITION DUTIES AND RESPONSIBILITIES

Leadership and Strategic Direction

• Provides strategic leadership in identifying LPFCH's information needs, defining appropriate solutions and developing plans for implementation. Considers the enterprise-wide view, ensuring reporting and data help LPFCH achieve a more holistic understanding of prospects, donors, and grateful patients
• Help direct the utilization of prospect research and predictive modeling to optimize portfolios and engagement of highest value prospects.
• Converts data into actionable business intelligence through a comprehensive understanding of development vision and values
• Translates between fundraising teams, partner teams and data teams and technical and non-technical users to define a shared vision and drive collaboration.
• Works closely with key stakeholders at LPCH and SOM to ensure accountability of restricted funds and alignment of process and policies around gift administration as appropriate.
• Works closely with fundraising and partner teams to ensure that gift administration and data policies support fundraising strategy and priorities.
• Implement a solutions-oriented team culture that seeks continuous improvement
• Create strong working relationships and regular cadence of communication/meetings with key internal stakeholders.

Reporting, Information Management, and Business Process Design

• Develops streamlined business processes to increase the efficiency and accuracy of development workflows, including gift processing, prospect management, revenue/cash forecasting, and report development, in alignment with fundraising strategy.
• Regularly solicits feedback from stakeholders to ensure tools, resources, and reports continue to meet each team's needs
• Evaluates and utilizes resources to build scalability, capacity and redundancy to support future growth and minimize key person risk.
• Utilizes a risk-based approach to analyzing challenges and processes.
• Drives data and reporting integrity by supporting effective internal controls
• Participates in ensuring foundation wide HIPAA compliance.

Management

• Manages gift administration, data and reporting and prospect development teams, including hiring, training, coaching, providing feedback and professional development.
• Promotes the work of the Advancement Services teams and aligns team goals to overall foundation priorities to create a clear sightline to value for all Advancement Services team members.
• Serves as a member of the Gift Acceptance Committee and Team Leaders.

EDUCATION, SKILLS, EXPERIENCE AND JOB-RELATED REQUIREMENTS 

Education and experience candidates must possess:

• Bachelor’s degree or an equivalent combination of education, training, and work experience suitable for the position.
• 8+ years of experience working in fundraising operations, information management and/or business intelligence, preferably in a large nonprofit organization or academic medical center.
• 4+ years’ experience managing and leading a team, including mentoring and developing staff, including managing remote teams.
• Experience driving an enterprise-wide data strategy.
• Experience managing teams through change and driving organization wide culture change
• Experience developing (or managing a team to develop) creative data outputs including dashboards and visual reports, bringing data together from multiple sources
• Participation in a major data system upgrade or equivalent experience.

Competencies: 

• Collaborator: Ability to collaborate across foundation teams and functions to build a strong understanding of congruent and competing needs. Ability to prioritize and synthesize those needs into a clear vision and to align all stakeholders under that vision.
• Empathetic and effective manager of teams: Ability to partner with staff to set goals, track progress to those goals, and provide consistent and clear feedback to foster staff growth. Ability to build authentic relationships with staff to build an engaged, connected and inclusive team culture where every member feels and is driven by the value they bring the organization and to the mission.
• Systems and processes expert: Ability to assess systems and processes to identify opportunities to drive efficiency and efficacy within those systems and processes. Ability to envision how processes and systems will need to evolve as work scales.
• Innovator: Ability to think “out-of-the-box” and drive innovative and creative thinking and problem solving within the team .
• Change manager: Ability to operate with success in an organization that is growing and changing. Ability to, as a senior leader in the organization, guide teams through transition, keeping staff informed and engaged.
• Visionary : Ability to establish an inspiring vision supported by clear operating principles. Ability to help team and stakeholders access that vision and make steady progress towards that vision over time. 

Required Skills:

• Ability to translate complex analytical concepts in layman’s terms.
• Experience with process documentation and workflow design.
• Strong analytical skills, organizational skills, and attention to detail; ability to handle multiple projects simultaneously.
• High degree of professionalism; excellent written and communication skills, flexibility, a strong initiative and work ethic, commitment to problem solving and the genuine respect of and for colleagues at all levels.

Preferred Skills:

• Experience working with PHI/PII, and managing information in line with HIPAA regulations

Experience with Blackbaud’s Raiser’s Edge and Tableau.

EOE STATEMENT

We know that building a diverse and inclusive workforce is key to our success and enables us to do extraordinary work for kids and their families. When you become part of our team, you’ll be joining a group of passionate and dedicated individuals who truly care about and believe in the work they do.

We provide competitive compensation and a wide range of benefits designed to meet the needs of our employees and their families. We are strong supporters of work life balance.

The Lucile Packard Foundation for Children’s Health is an equal opportunity employer. Women, minorities, veterans and persons with disabilities are encouraged to apply.