Volunteer and Program Coordinator

Volunteer and Program Coordinator

About Us

Community Tech Network is a 501(c)3 nonprofit with offices in the San Francisco Bay Area and in Austin, TX. Our mission is to unite organizations and volunteers to transform lives through digital literacy.

We believe that access to the Internet is a human right, and that those without the skills to use a computer are at risk of social and economic disadvantage. Public services and essential information are increasingly moving online, and many people are unable to access those resources. Many fine organizations are working to spread Internet connectivity to the underserved, but access to technology is only a partial solution. Connectivity needs to be coupled with digital skills training that is relevant and delivered in a way that won’t intimidate the adult learner.

About You

You are energetic and enthusiastic about providing quality digital literacy training in underserved communities, often within economically and socially marginalized populations, and in assisting CTN with critical administrative tasks. Your work style is a healthy blend of initiative and collaboration, self-direction and teamwork. You are a personable, hard-working team player who is open to learning new things, works well on their own initiative, and enjoys working in a fast-paced work environment. You are also passionate about digital literacy, public access to technology, and engaging marginalized and/or underserved populations as part of an energetic non-profit team. 

DUTIES & RESPONSIBILITIES

Volunteer Recruitment

• Recruit volunteers in conjunction with CTN Marketing Team
• Field inquiries from potential volunteers and connect them to CTN’s volunteer application for orientation and training
• Schedule volunteer applicants for placement interviews
• Interview volunteer candidates

Supporting Volunteers

• Pair volunteers with learners
• Check-in at least once a month with each volunteer to provide support
• Address issues or escalate to Senior Program Manager
• Ensure all volunteers have the training necessary to be successful Digital Coaches

Administration

• Perform all data entry for volunteer database in a timely manner
• Print and mail brochures to Home Connect program participants
• Manage the Digital Coach Dugout to monitor and address volunteer concerns and issues
• Create and administer a regularly-scheduled survey for all CTN volunteers
• Organize and manage volunteer appreciation activities and events

ESSENTIAL QUALIFICATIONS

• Excellent English written and oral communication skills
• Computer and internet proficiency and a willingness to learn new technology tools
• Proficiency with office productivity programs like Word, Excel, Google Docs and Sheet, web browsers, Google Mail and Calendar
• Ability to work and communicate with people from diverse backgrounds
• Ability to work well independently and as part of a team
• Ability to work in-person at the San Francisco office a minimum of one day a week

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
• Fluency in a second language, especially Spanish, Cantonese, Mandarin, Tagalog or Russian

IDEAL APPLICANT WILL POSSESS

• Strong interest in CTN’s mission
• Computer and Internet proficiency, and a willingness to learn new technology tools
• Experience using cloud-based technology, such as Salesforce CRM, Google Drive, and Dropbox
• Excellent organizational skills and attention to detail
• Enthusiastic and positive attitude
• Ability to manage multiple priorities and be calm under pressure
• Ability to solve problems and think strategically
• Reliability and willingness to be flexible
• Experience as a volunteer, ideally with seniors

COMPENSATION & BENEFITS

• Full time reporting to CTN’s Senior Program Manager  
• Salary: $23-$25 per hour DOQ

HOW TO APPLY

Job open until filled, CTN would like to have this position onboard by March 1, 2021

Must email resume and cover letter to jobs@communitytechnetwork.org and include “Volunteer and Program Coordinator” in the subject line

No phone calls please

Community Tech Network provides fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. As an equal opportunity employer committed to inclusive hiring practices, we strongly encourage applicants of diverse backgrounds, including people of color, people with disabilities, veterans, and lesbian, gay, bisexual, queer, transgender, and gender nonconforming people.