Chief Program Officer
4 days left
- Experience Level
Chief Program Officer, Program Services
Reporting to the Executive Director (ED), the Chief Program Officer (CPO) serves as a critical leadership team member and an active participant in making strategic decisions affecting the Georgia Lions Lighthouse Foundation. In collaboration with the ED, the CPO will create and implement the strategic vision and leadership of the program services department; oversee a significant portfolio of programs and related services; evaluate the effectiveness of programs to provide ongoing direction; help to promote and diversify funding through effective resource stewardship; raise the organization's profile through external communications; provide mentoring, guidance, supervision, and professional development to all program services staff; and enhance the structure of the organization by staying abreast of developments in vision and hearing care and education.
The ideal CPO will have experience leading the operations and programs of a nonprofit with a $6M and up budget, as well as demonstrated success in political influence, strategic planning, organizational change management, volunteer leadership and project management with 5 or more years of progressively responsible senior leadership experience.
Physically located in Chamblee, GA, the CPO will be a strategic-driven leader who can drive multiple initiatives and disparate projects to support a broader strategy. The CPO will lead a team to creatively and relentlessly execute big-picture ideas by engaging partners and volunteers across the state of Georgia.
Participates with the ED, senior leaders, staff and governing body to define the organization’s mission and direction.
- Provides vital input in short and long-term strategic and operational planning and positioning within the organization.
- Directly supervises program directors, managers, and specialists, working closely with mid-level leaders to build their skills and confidence so they can encourage and motivate all staff.
- Helps leadership identify and address organizational development issues that challenge and support health and effectiveness.
- Represents The Lighthouse in appropriate networking and business community opportunities to promote awareness of the organization’s vision, mission and services throughout Georgia.
- Deploy resources efficiently and effectively toward organizational goals, working with staff to balance workload and effort, and provide regular feedback so that key staff can continuously improve their supervision and coaching skills.
- Establish annual program, departmental, and staff goals and objectives and track results against these goals.
- Participate and be accountable for all programs and services budgets, reporting, and tracking.
- Support fund development efforts through collaboration with the development team which could include proposal writing, partner calls and meetings, presentations, and strategic leadership.
- Serve as a liaison to key relationship manager for revenue-generating and programmatic partners, including the Public Service Commission (PSC), Providers, and Volunteers.
- Evaluates the effect of internal and external forces on the organization and its program services by recommending short- and long-range plans and programs that support the organization’s values, mission, and general objectives.
- Keeps informed of developments in vision and hearing and the general fields of management and the not-for-profit sector; advises the ED, program committee, and board on current trends, issues, problems, and activities. Recommends policy positions concerning programming.
- Establishes performance measures, monitors results and helps the ED, program committee and board evaluate the effectiveness of the organization’s programs and services.
Provides oversight, accountability, and evaluation for program services success and evaluation.
- Oversee the coordination, integration, and delivery of all programs, contracts and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
- Respond to government and foundation requests for proposals and applications in partnership with development and senior staff; coordinate planning and activities necessary for development of model program designs in response to RFPs and RFAs.
- Work closely with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management.
- Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services.
- Coordinate and analyze the appropriate data to inform the programmatic and operational decision making process. Use the existing platforms to increase efficiency, transparency and collaborative efforts among teams.
- Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff.
- Deepen existing and create new performance and outcome measures for outreach and recruitment, and other measures that are core to the mission.
- Develop an assessment protocol to determine the feasibility and sustainability of programs as well as lead to more effective and efficient service delivery.
- Analyze and assess programs based on data collected and implement corrective measures if required. Provides vital input in short- and long-term strategic and operational planning and positioning within the organization.
Skills and Traits
- Strategic Mindset
- Anticipates future trends and implications accurately to help support building the future direction of the organization and team.
- Readily poses future scenarios and articulates credible visions of possibility that will create sustainable value to stakeholders.
- Create strategies that show clear connection between vision and action.
- Manages Complexity
- Acquires data from multiple and diverse sources when solving problems.
- Asks the right questions to accurately analyze situations.
- Evaluates pros and cons, risks and benefits of different solution options.
- Business Insights
- Keeps up with current and possible future policies, practices and trends in the organization and in the market place.
- Uses knowledge of business drivers and how strategies and tactics play out in reality to guide actions.
- Organizational Savvy
- Is sensitive to how people and organizations function.
- Anticipates challenges and plans approach accordingly.
- Deals comfortably with organizational politics.
- Project Management
- Manages projects from beginning to end by tracking, communicating and adapting as needed.
Education and Experience
- Bachelor’s degree required. Advanced degree(s) in related areas preferred.
- Minimum of 5 years of experience leading multiple programs.
- 5 years of leading direct reports required.
- Experience with health and human services organizations is a plus
- Experience in organizations that collaborate deeply with volunteers is preferred.
Environmental and Working Conditions
Normal internal office environment and statewide travel estimated up to 20% (can be up to 2-7 days or more in a month, including weekends, depending upon scheduling requirements). The individual selected for this position must possess and maintain a valid driver’s license and be able to navigate areas of the state by using a map or other direction methods. Ability to travel by car, airplane or other modes of transportation required.
Physical and Mental Requirements
Ability to carry out detailed and complex instructions; ability to interact with coworkers and public by telephone and in person as a member of a team to provide services to customers, both external and internal; ability to perform a variety of duties and to prioritize tasks to meet organizational needs. Ability to clearly and concisely exchange ideas, facts and/or technical information and guidance in person, by telephone, email, fax or correspondence. Physical requirements include: sitting for four + hours a day, standing for one to two + hours a day, stooping; skills essential for successful communications include speaking, writing and reading comprehension.