Operations Manager

Summary:

The Operations Manager is a supporting position to the CFO/COO.  The Operations Managers’ primary functions are to provide oversight to staff and utilize strategies to ensure growth; implement process improvements that will maximize output, minimize costs to the agency; uphold organizational policies and standards to ensure an inclusive, productive environment is maintained.

Essential Functions and Responsibilities:

• Supervision of assigned staff including but not limited to: Operations Coordinator and Operations Assistant.
• Work with team to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting.
• Instill a sense of accountability among team members by modeling strong oversight of individual and organization performance standards, aligning initiatives with excellence in service.
• Ensure the coordination and execution of all Master Lease and Supportive Service agreements for the portfolio.
• Strengthen and manage all aspects of internal and external communications, ensuring consistency and professionalism.
• Support strong positive relationships with property owners, property managers and vendors.
• Manage agency projects/initiatives and ensure timely completion.
• Interface with all departments to ensure proper training and compliance.
• Provide oversight to Operations Coordinator regarding portfolio management and grant compliance.
• Lead various agency teams (IT, Safety, Asset Management) to ensure efforts meet agency policies and procedures.
• Monitor program budgets and oversee grant and contract compliances, managing and reporting any variances or deficiencies to CFO/COO.
• Improve operational support of programs, processes and policies enhancing management reporting, information flow, business processes and organizational planning.
• Participate in agency strategic planning to formulate and meet deliverables.
• Support the CFO/COO in pursuit of new partnerships, additional funding sources and opportunities.
• Other duties as assigned.

Information Technology:

• Manage the acquisition, deployment, and redeployment of agency cell phones; review and administer changes to the cell phone contract in the interest of providing seamless service and reduced cost.
• Manage the relationship with the contracted Managed IT Provider and coordinate all IT related projects.

Infrastructure Management:

• Responsible for all capital and infrastructure projects including overseeing maintenance and repairs of leased and owned properties.
• Responsible for the maintenance of all office equipment owned and leased by CaringWorks.

Qualifications and Required/Preferred Skills:

• A Bachelor’s Degree in a related field or applied discipline from an accredited school (i.e. Business, Social Service or related field).
• 5+ years in a leadership capacity in an appropriate field.
• Property management experience a plus
• Proven ability to plan and manage agency operational processes.
• Ability to streamline and implement new structures and recommendations that create efficiency, speed shifting agency demands.
• Strong working knowledge of industry regulations and guidelines.
• Superior skills in the area of operational functions and principles including finance, customer service and production.
• Must successfully pass a background check and drug screen/test.
• Must possess a valid GA state driver’s license and liability insurance minimums as outlined in CaringWorks Liability insurance coverage.
• Experience with budgets, spreadsheets and program development preferred.

• Excellent interpersonal, analytical, research, presentation, written, and oral communication skills.
• Ability to multitask, manage and organize projects, and assist with fundraising projects.
• Proficiency in Microsoft Office software to include Word, Excel, Outlook.
• Ability to work independently and manage multiple priorities. 

• Proficiency in Google Docs/Google Drive preferred.
• Ability to work and interface with at-risk client populations (i.e. chronic illness, mental illness, substance abuse, etc.).