- Experience Level
The ideal candidate will use a strategic mindset to drive the future success of the Atlanta Hospital Hospitality House (AHHH) by aligning the organization under one vision. This candidate will execute all areas of need for the organization, including management in fiscal, operational, program development, community relations, and board relations.
The Executive Director answers to the Board of Directors (BOD), accepting under the direction of the BOD responsibility for the organization's success or failure. In conjunction with the Board Chair, the Executive Director facilitates interaction between the organization and the BOD and serves as an ex-officio member of the BOD. The Executive Director leads the organization, setting the vision, and day-to-day activities.
- Works with BOD in developing a vision and strategic plan to guide the organization.
- Identifies, assesses, and informs BOD of internal and external issues that affect the organization.
- Conducts official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate.
- Maintains necessary reports and financial records in conjunction with the Treasurer and other accounting personnel, reflecting operating results and financial condition on a monthly and annual basis. Reviews and analyzes monthly financial statements and sends them to Treasurer.
- Prepares annual budget and presents to Finance Committee and BOD for discussion and approval.
- Develop and execute AHHH’s annual fundraising plan, including the creation and executive for a sustained base of annual, individual donors, and developing and maintaining ongoing relationships with major donors.
- Manages the implementation and ongoing oversight of the organization’s CRM to develop and track proposals and reports for all foundation and corporate giving; oversees staff responsible for data entry and gift processing.
- Coordinates with BOD to determine new contacts and major gift solicitations. Organizes and participates in fundraising calls and coordinates donor recognition.
- Oversees fundraising events, including design and implementation, public relations, electronic and written communications, sponsor relations, talent, event space negotiations, and other items as needed.
- Oversees implementation of fundraising initiatives, including written solicitations, grant requests, major gift solicitations, sponsorships, special events, planned and online giving, and requests for ongoing support.
- Has primary responsibility for the development and execution of all proposals; writes and archives all proposals with a long-term, relationship-management approach.
- Serves as chief spokesperson for the organization, including overseeing all social media presence and identity and managing all community relations events.
- Responsible for cultivating and managing partnerships with community groups and partnering and engaging with appropriate professional and civic organizations to further the AHHH's visibility in the community.
- Oversees writing and production of communication and marketing materials for AHHH, including presentations that promote the organization and raise awareness with potential supporters and donors.
- Maintains regular communication with donors and supporters through electronic or print newsletters, mailings, social media, and other items as needed.
- Works to brand and protect the brand of AHHH.
Board Communications and Development
- Develops policies and procedures towards fulfilling established short and long-term goals in conjunction with the BOD and its committees and as an ex-officio member and serves on all BOD committees.
- Sends regular updates on AHHH activities to BOD that includes significant accomplishments and upcoming activities.
- Maintains regular contact with Board members and committees to ensures the BOD is informed and engaged.
- Plans, organizes, and directs agency priorities, schedules, meetings, and services.
- Prepares agenda and packets for Board meetings in conjunction with Board chair.
- Assists in recruitment, orientation, and training of new BOD members.
Operations and Human Resources
- Supervises Operations Manager to ensure organizational management and program delivery goals are met and that the organization is maintaining efficient and effective day-to-day operations.
- Oversees implementation of the human resources policies, procedures, and practices, including the development of job descriptions for all staff; supervises Operations Manager in determining staffing requirements, including recruiting, interviewing, hiring, and terminating if necessary.
- Develops an operational plan which incorporates goals, objectives, needs, and resources (including personnel, housing, and equipment) that work towards the AHHH strategic direction while establishing and maintaining a positive, healthy, and safe work environment following all appropriate legislation and regulations.
- Ensures operations meet the expectations of its clients, BOD, and Funders by drafting policies for approval of the BOD and preparing procedures to implement organizational policies; reviews existing policies annually and recommends changes to BOD as appropriate.
- Ensures BOD and organization carry appropriate and adequate insurance coverage and that the BOD and staff understand the terms, conditions, and limitations of the insurance coverage.
- Determines and monitors current program needs and potential for new programs, in partnership with Operations Manager. Designs and makes recommendations for new programs to BOD.
- Ensures the programs and services offered to contribute to AHHH’s mission.
- Supervises Operations Manager who monitors the day-to-day program and services delivery to maintain or improve quality and works with the Operations Manager to meet with guests to resolve issues and determine specific needs or disciplinary decisions.
- Serves on call for emergencies.
- Periodically participates in staff essential duties such as answering phones, checking guests in and out, meeting with guests, and other items as needed to understand the team, guests, and mission.
Education and Experience
Bachelor's Degree required, Master's preferred, preferably in organizational management or human services field or related field. 3 to 5 years of progressively responsible professional experience, including financial management and project management. Experience in the supervision of staff and volunteers.
Knowledge, skills, and abilities
- Previous management or Board of director experience
- Successful fundraising experience
- Knowledge of leadership and management principles as they relate to non-profit/voluntary organizations
- Knowledge of all federal and provincial legislation applicable to voluntary sector organizations, including employment standards, human rights, occupational health and safety, charities, taxation, CPP, EI, health coverage, and other applicable areas
- Knowledge of current community challenges and opportunities relating to the mission of the organization
The Executive Director should demonstrate competence in some or all of the following:
- Adaptability: Demonstrate a willingness to be flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and efficiency.
- Ethical Behavior: Understand ethical behavior and business practices to ensure that the Executive Director's behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
- Relationship Building: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- Effective Communication: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
- Creativity/Innovation: Develop new and unique ways to improve the organization's operations and create new opportunities.
- Guest/Donor Focused: Anticipate, understand, and respond to the needs of internal and external parties to meet or exceed their expectations within the organizational parameters.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Leadership: Positively influence others to achieve results that are in the best interest of the organization.
- Decision Making: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
- Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
- Being Proactive and Planning: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
- Problem Solving: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and resolve them.
- Strategic Thinking: Assesses options and actions based on trends and conditions in the environment and the organization's vision and values.
1815 Ponce De Leon Avenue, NE Atlanta, GA 30307
404-377-6333 855-286-9658 fax www.atlhhh.org