Chief Operating Officer

San Francisco, California
DOE + Full Benefits
Jan 19, 2021
Feb 18, 2021
Focus Areas
Housing / Shelter
Position Type
Full Time
Experience Level

Program and Position Overview

The Chief Operating Officer (COO) is responsible for implementing the organization’s strategic plan, overseeing day-to-day operations, and partnering with the Executive Team to find solutions to organization-wide challenges.


Reporting Relationships

  • The Chief Operating Officer reports directly to the Chief Executive Officer and is a member of the Executive and Leadership Teams.
  • This position will work with the Hamilton Families Board of Directors and participate in regular board meetings.
  • The COO will directly supervise the Chief Programs Officer, the Director of Administration, and the Director of Data and Evaluation. 

Primary Duties and Responsibilities

 Overall Organization Management & Leadership

  • Develop an implementation plan for both the long-term strategic plan and annual operations.
  • Serve as a strategic thought partner to the CEO, Executive Team, and Leadership Team to ensure that Hamilton Families has the systems and procedures in place to support effective strategic plan and program implementation.
  • Provide critical information, decision-making input, and actionable recommendations on strategic and programmatic operations.
  • Establish and foster a data informed, high performance culture where results are tracked and influence decision-making.
  • Organize and facilitate meetings of the Executive Team and Leadership Team, ensuring that both organizations fulfill their chartered purpose.
  • Serve as the convener and coordinator of internal staff task forces that periodically address special projects and organizational needs.
  • Serve as an organizational culture leader, embodying Hamilton's values and infusing them into all aspects of the work.
  • Support Hamilton’s efforts to create a workplace that promotes diversity, equity, and inclusion and ensure that DEI is a top-of-mind priority.

Data and Technology

  • Oversee the development and implementation of key operational data systems and processes, including providing support with organizational performance dashboards and external stakeholder relationship management systems (e.g. Salesforce Lightning) as needed.
  • Oversee the identification and build-out of technology infrastructure necessary to ensure high organizational efficiency and effectiveness as Hamilton continues to grow in size and complexity – including internal knowledge management tools and systems, etc.
  • Oversee office administration, facilities planning, and business continuity planning, including management of vendor relationships.



Qualifications, Skills and Abilities

Experience & Education

  • Minimum five years of experience in operational leadership position in a non-profit organization.
  • Experience working with local, state, and federal funding sources is preferred.
  • Equivalent experience OR bachelor’s degree required.



Qualifications & Abilities

  • A proven track record of exceeding goals; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness.
  • The ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
  • Exceptional capacity for coaching and managing people; an experienced team builder; able to connect with and inspire staff both on the individual and team levels; able to create a culture of accountability, develop and empower leadership from the bottom up, and learn the strengths and weaknesses of the team so as to put staff in a position to succeed.
  • A hunger for challenges and hard-to-solve problems; able to act and react as necessary, even if only limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
  • Strong alignment with the Hamilton Families culture and values and an ability to embody those as a visible senior leader.
  • Strength in simultaneously managing and effectively prioritizing a large number of strategic and tactical activities.
  • Excellent oral and written communication as a passionate communicator and excellent public speaker.
  • Knowledge of supportive housing, homelessness, and poverty alleviation preferred.



Compensation and Benefits

Great benefits: Hamilton Families (HF) offers excellent medical, dental, and vision coverage, plus tax-advantaged Flexible Spending Arrangements for Health Care and Dependent Care. Employees also have the chance to earn up to $180 per calendar year for participating in various wellness activities and can participate in partnership discounts with various YMCA and 24 Hour Fitness locations. Additionally, HF offers tax-deductible commuter benefits that can be applied to public transit, parking, and ride sharing services like Lyft Line and Uber pool.

Growth and leadership opportunities: The work at HF is designed for individuals to follow their passions and commitment to community. HF takes professional development seriously and offers coaching and training opportunities at every level. We also offer a $1,000 tuition reimbursement to employees each year (after 12 months of employment) and offer dozens of internal and external trainings for staff at every level annually.

Time off:  HF employees enjoy generous benefits including 11 paid holidays, 3 weeks of vacation and 2 weeks of sick time per year.

Long-term benefits: HF offers an employer-matched 403(b) retirement plan, tuition reimbursement, and other great long-term benefits!

Application Procedure


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