Temporary Volunteer Support Coordinator

Job Title: Temporary Volunteer Support Coordinator

Reports To: Senior Director of Membership Recruiter

Status: Non-Exempt

Salary: $17.00-$18.00/Hourly

Location: Mableton Business Center

JOB SUMMARY

The Volunteer Support Coordinator is a temporary opportunity that is responsible for providing administrative support to the Director and Managers of the Membership Recruitment Team. She/He will also coordinate the delivery of the Volunteer recognition program, which includes multiple delivery channels and event planning. This is a 6-month assignment. Must be available to work February-July 2021.

DUTIES AND RESPONSIBILITIES

Support:

• Process invoices and check requests as needed
• Assist in planning and coordination of various volunteer events such as the Volunteer Leadership Conference and Annual Meeting
• Manage all incoming and outgoing packages and mail
• Provide detailed support with the ability to manage multiple projects as needed

Recognitions:

• Assist the Volunteer Support Manger in executing the volunteer recognition program
• As directed by the director and manager, help plan the Volunteer Leadership Conference, including the preparation of all award materials, volunteer registration, and follow up with attendees as needed
• Process volunteer awards in a timely manner
• Update recognitions handbook as needed
• Maintain Salesforce tracking system for all awards and recipients
• Support the Council Recognition Committee as needed
• Keep track of event finances including check requests, invoicing, and reporting

Resolutions:

• Manage the escalation process of volunteer disputes through formal processes and documentation.
• Prepare documents, assemble and maintains statistical data
• Perform and oversee specific projects and programs as assigned
• Prepare letters, memos, spreadsheets, reports, and communications that are sensitive and confidential in nature
• Attend Internal Review Committee meetings
• Document any volunteer status updates on Salesforce as needed

Other:

• Develop an understanding of Girl Scout history, philosophy, organization, policies and operational procedures
• On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
• Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a volunteers, members, or supervisor
• Other duties as may be assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Three years’ experience in and administrative support capacity, preferably in a customer service organization
• Experience handling highly confidential and/or sensitive in nature, and maintain diplomacy and discretion always
• Bachelor’s degree preferred; or equivalent work experience
• Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Access, and mail merges; email and web searches
• Willingness to work evenings and weekends
• High level of customer service
• Knowledge of Girl Scouting, preferred

PHYSICAL REQUIREMENTS

• Physical ability to load and unload vehicles and to carry and set-up supplies and pieces of equipment weighing up to 35 pounds

*Must successfully complete a criminal, motor vehicle and credit background check