Director of Technology

Organization Overview
The Full Frame Initiative (FFI) is a social change nonprofit working towards a country where everyone has a fair shot at wellbeing—the needs and experiences essential for health and hope. We partner with a growing cohort of pioneering public systems, communities and nonprofits across the country to fundamentally transform the structures and beliefs that perpetuate poverty, violence and oppression. Founded in 2009, FFI is a dynamic, effective, and highly respected force for systemic transformation. We are committed to diversity and equity, and we value a variety of experiences. We are bold, mission-focused, creative, and committed learners, and are willing to use our passion, humor, and hope to fuel change. Please visit our website to learn more. 

Job Overview
The Director of Technology is responsible for dramatically increasing FFI’s impact and reach through cutting-edge use of technology to leverage untapped potential in our streams of work. You are a big picture, visionary thinker, and can translate and implement that vision, leveraging technology for action and impact. Your passion is rapidly connecting the dots in new and different ways, making the impossible inevitable by finding technological means that didn’t exist a year ago. 

In this role, you will function as both the tech evangelizer and booster rocket, taking FFI’s foundational commitment to use of technology to next-level effectiveness. You relish the connection between technology and impact, particularly as it relates to creating doors into work for people and communities whose point of access is primarily digital. You nimbly translate your experience into a variety of contexts, recognizing that different contexts present new opportunities that require new tools and applications. You effectively communicate your vision for impact through technology, influencing your team and peers to embrace the tools and habits necessary for success.

Position Details, Compensation, & Benefits
Classification: Full-time, Exempt, 40+ hours per week
Location: Fully Remote (able to operate +/- 3 hours of Eastern Standard Time Zone)
Pay: $120,000 - 150,000  annually
Travel Requirement: We do not anticipate travel in 2021 due to COVID; beyond this, travel could be up to 20%
Reports to: Chief Operating Officer
Supervises: No current direct report employees, but may hire in the future as work expands; will source and supervise contractors and interns; works closely with leadership and managers throughout the organization.

Benefits: 

• National healthcare coverage, 75% of total monthly premiums paid by FFI 

   

  National dental coverage, 50% of total monthly premium paid by FFI 

   

  11  paid holidays annually annual and three annual days of service 

   

  Accrual of up to 120 hours annual vacation, increased accrual rates after 2 years employment

   

  Up to 96 annual hours allotted for Sick/Personal Leave

   

  403(b) retirement savings program

   

  Annual stipend for professional development

   

Deadline to apply is Tuesday, January 19, 2021

Essential Duties and Responsibilities

• Lead organizational strategy around nimble, emergent use of technology to advance and amplify FFI’s work in new and unexpected ways.

   

  • Develop and oversee the implementation and evolution of a next-level plan to leverage tech to propel FFI’s mission, strategic objectives, internal operations, and external work. 

     

    Utilize a campaign mindset around technology, using tech tools flexibly to drive toward greater impact rather than as ends in themselves.

     

    Leverage technology to get open source information disseminated widely, eliminating friction around flow of information and content.

     

    Leverage technology to support a community-centered approach to the work, including amplifying vital stories.

     

    Collaborate with FFI’s Leadership Team around key organizational strategic priorities and opportunity areas.

     

    Collaborate with Director of Knowledge and Evaluation in curating and amplifying vital stories drawn from FFI tracking and data collection and in ensuring information is well maintained to easily track key metrics. 

     

  Be the Tech Evangelizer, supporting a more tech-centric culture within our organization.

   

  • Further FFI’s use of Salesforce and other software to aid in strategic development practices, network and partner building, data collection, analysis, trends tracking, and accessing/reporting key information. 

     

    Help build and maintain a strong, inclusive culture among a geographically dispersed staff, taking advantage of technology innovations to support organization culture and impact. 

     

    Identify technology barriers hindering effectiveness and implement strategies for improvement. 

     

    Provide oversight of and direction for key technology tools, including collaborative project management, internal communications protocols, and infrastructure and network service contracts. 

     

    Analyze staff comfort and use of organization technology, providing a variety of training, resources, and ongoing support to empower a tech-fluent organization. 

     

    Create open lines of communication, encouraging ongoing staff input on systems and processes, while prioritizing a positive, collaborative, and effective work culture. 

     

    Build staff capacity to process and use data for rapid cycle evolution.

     

  Keep FFI current with new tools, platforms and apps that can constantly improve our ability to connect and communicate across our virtual team and accelerate our impact. 

   

  • Identify tech tools to propel FFI’s work. Select and oversee rollout of organization-wide and project-specific tech stacks. 

     

    Spot problems and opportunities proactively and work with colleagues to rapidly explore and experiment with alternatives and solutions. 

     

    Commitment to quick launch and fast fails through iterative and design thinking. 

     

  Build, maintain, and manage relationships related to tech to advance organizational strategic priorities.

   

  • Be primary contact for FFI’s external vendor contract to maintain and customize Salesforce.

     

    Select and work with vendor to maintain FFI’s website ensuring information and resources remain current, messaging remains consistent, and use platform analytics to inform and improve future outreach strategies. 

     

    Manage tech contracts and vendor relationships in alignment with strategic priorities.

     

    Manage technology procurement, budgeting, inventory, maintenance, security, and depreciation schedules.  

     

  Maintain diverse professional networks and be willing to leverage those relationships in support of the work.

   

Other responsibilities as are necessary to support a growing organization.

Experience/Qualifications Required

• Passion for social justice and social change to upend inequities, and for FFI’s mission

   

  Demonstrated experience rapidly building out tech solutions to capitalize on organizational opportunities, address challenges, and expand impact in unexpected ways.

   

  Extensive experience in IT strategic operations, building, implementing, managing and improving organization technology infrastructure, preferably in a non-profit setting. 

   

  Prior experience very quickly pivoting and launching new projects and campaigns, managing organization scaling, anticipating and establishing technology strategies to meet the needs of a growing organization while remaining mission aligned. 

   

  Effective communication and collaboration across the organization, assisting and supporting staff with troubleshooting, training, and implementing best practices. 

   

  Strong systems of organization and follow-through paired with robust project management experience. 

   

  Ability to be nimble, plan, organize, and prioritize in a fast-paced environment, with the flexibility to re-prioritize as needed to meet others’ goals and expectations. 

   

• Excellent judgement, with the ability to manage confidential and sensitive information. 

   

Highly desirable 

• Experience working with and supporting a virtual team.

   

  Experience in a nonprofit and/or in a social entrepreneurial environment.

   

  Experience working within network structures. 

   

  5+ years of hands-on experience in Salesforce or similar CRM, capable of customized design, building, and implementation; Salesforce certification a plus, but not required.  

   

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

• All new hires are expected to have

   

  • Have foundational knowledge of the history and realities of systemic racism, intersectionality and oppression in the United States, and have fluency in the core precepts of diversity, equity and inclusion. Demonstrated ability to apply DEI-related skills in real-world situations is expected. FFI continues its own organizational journey, and all staff are expected to lean into this work of personal and organizational growth.

     

    Fluency in tech platforms such as Google Suite, Zoom, Salesforce (or similar CRMs), Slack, Asana, Adobe, and/or similar communications, content creation, and data platforms; or demonstrated ability to learn new technologies quickly

     

How to Apply
FFI is interested in building a high-performing diverse team.  In order to do that we approach hiring a little differently...rather than analyzing resumes in an attempt to determine potential for success, instead we have built a recruitment process that actively removes unconscious bias and relies on proven talent predictors and targeted skills assessments.  The first step in this process is an analysis of your responses to a series of short response prompts.  So rather than updating your resume and drafting a cover letter, instead, we ask you to put your application energy and time into responding to the question prompts included in the application. 

Full application address if link is not working: https://fullframeinitiative.bamboohr.com/jobs/view.php?id=23&source=aWQ9MTI%3D

Deadline to apply is Tuesday, January 19, 2021 

FFI is an Equal Opportunity Employer. We are committed to diversity and value a variety of experiences; people from historically marginalized and oppressed communities or identities are strongly encouraged to apply. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.