Associate Director of Children & Family Services (AD of CFS)

POSITION TITLE: Associate Director of Children & Family Services (AD of CFS)

DEPARTMENT: Children & Family Services

REPORTS TO: Chief Program Officer

LOCATION: 1757 Waller Street, San Francisco, CA 94117

ABOUT THE ORGANIZATION

Safe & Sound (formerly the San Francisco Child Abuse Prevention Center) is a children’s advocacy organization working to prevent child abuse and reduce its devastating impact on the child, their family, and our entire community.

We have been a pioneer in the field of child abuse prevention, working within San Francisco for more 40 years. Recently the organization has begun to expand its impact working throughout the state of California.

Child Abuse is a complex problem, but a preventable one. Our data-informed approach leverages three primary strategies: we empower children with knowledge and confidence; we support families providing resources and skills; we activate the community and the changemakers within it to create a thriving social safety net for children and their families.

The organization has an annual operating budget of approximately $8 million and is supported by approximately 60 staff, interns, and more than 80 volunteers. Safe & Sound’s headquarters is located in a historic firehouse in the Haight-Ashbury neighborhood of San Francisco, with a second office in the Bayview neighborhood.

More information is available at:  www.safeandsound.org.

OVERALL SUMMARY

The Associate Director of Children & Family Services (AD of CFS) is a member of our senior leadership team and a significant and critical position in the development and implementation of our strategic direction and vision. The organization recently completed its new Strategic Agenda, which identifies ending child abuse as our over-arching organizational outcome. The Prevention Center will accomplish this through our newly launched Theory of Change that drives to individual, family, community, root cause, system and policy changes to ultimately end abuse in our lifetime.

The primary roles of the Associate Director are:

• Implementing organizational Theory of Change, aligned with our Strategic Agenda, in conjunction with Chief Program Officer (CPO);
• Leading and implementing the existing programs and future program development to achieve the outcomes of the Children & Family Services Department, one of three programmatic departments within the organization.
• As a member of the leadership team, the incumbent will provide leadership and vision to the organization and its staff in collaboration with the Chief Executive Officer (CEO), Chief Program Officer, and other members of the leadership team. This position will report to the Chief Program Officer; directly supervise a team of Senior Program Managers; and be responsible for approximately 25 staff, over 50 volunteers, and various consultant contracts.

   

  ESSENTIAL FUNCTIONS Leadership Responsibilities

   

  • Collaboratively responsible for the health, growth, and direction of Safe & Sound and its internal teams and direct service partnerships
  • Develops and implements annual and future program plan(s), program budget(s), program metrics, assessment(s) and evaluation(s) in collaboration with CPO. Departmental budget is approximately $2.8 million annually, accounting for almost 40% of the total organizational budget.
  • Responsible for supporting direct family & child programing and operations at Safe & Sound’s Waller Street site as well as home visits and direct services conducted at other places in the community. 
  • Responsible for providing connection and integration across the organization’s other site and strategy areas along with the CPO and other program and departmental leaders.
  • Responsible for joint leadership of Safe & Sound's Program and Operations teams, including staff culture, performance management, and outcomes in collaboration with departmental leadership and the CPO.
  • Responsible to Safe & Sound’s clients who include individuals, families, communities, and partners. Accountable for ensuring departmental programs are achieving measurable outcomes for children, families, and community, as well as reaching target populations.
  • Maintaining cutting-edge knowledge of fields of child abuse response, prevention, mental health, parent/child attachment, family poverty, and family dynamics, which affect at-risk families.
  • Handles high level of confidential and sensitive information.
  Program Leadership

   

  • In collaboration with the CPO, develop and oversee programming that reflects client needs, the vision and philosophy of Safe & Sound, and are in alignment with the organization’s Strategic Plan and Theory of Change.
  • Responsible for overseeing, managing, supervising, developing, creating and implementing all aspects of direct family services, including Counseling, Care Management, Parenting Workshops and Classes, Children’s Playroom, Parent Drop-In, Family Events, and the TALK Line Parental Stress Line. Works with the CPO to identify gaps in services and makes recommendations to address them. Ensures appropriate services are provided to clients as needed.
  • In conjunction with the CPO, strengthen, enhance, and develop new programs as needed in response to needs presented by children, families and gaps in services available in the community.
  • Work with other directors and staff to ensure coordination of and communication between all organizational services and programs, both internally and externally
  Clinical Responsibilities

   

  • Oversees the management of services provided to all clients, including intake, screening, assessment, treatment plan development, and service delivery by staff, contractors, and volunteers.
  • Responsible for ensuring appropriate communication and inter-program coordination to meet the best interest of the client.
  • Assesses the appropriateness and feasibility of all new client services programming (for example, assessment tools (e.g. Family Matrix, CANS), additional group meetings, EPSDT, home visitation, parent education, parent observation) to meet the best interest of children and their caregivers. Supervises the implementation of all such new programs.
  • Assists in the development of an evaluation system(s) to assess efficacy of all programming.
  • Ensures that staff are able to respond to client crises as needed.
  Management, Supervision, and Training Responsibilities

   

  • Oversee supervision of all CFS staff in collaboration with the CPO. Provide guidance, monitor performance, and discipline as necessary.
  • Oversee the hours of operation of client services and scheduling of all staff and interns providing services.
  • Oversee the development and implementation of an outreach plan to reach children and families in Safe & Sound's target population.
  • In conjunction with other program leads, develop and coordinate trainings for Safe & Sound staff, interns, and volunteers to ensure best practices.
  • Attend TALK Line training.
  Community Networking

   

  • Maintain and promote visibility of Safe & Sound's programming by networking with other community agencies or groups.
  • Advocate for clients with other service providers.
  • Coordinate with other service providers to provide enrichment programs for families.
  • Support staff in collaborating with public and private agencies on behalf of individual clients/families.
  • Provide information, referrals and consultation to the community as appropriate.
  • Respond to all emails and telephone calls in a timely and appropriate manner.
  • Attend and represent the agency at appropriate community meetings and/or committees, a list of which shall be jointly developed with the CPO.
  Administration

   

  • Prepare and manage departmental budget of $2.6M, running the annual budgeting process for the department in collaboration with the Finance Department and CPO.
  • In conjunction with the CPO, recruit and hire departmental staff.
  • Oversee maintenance of all departmental records and documents, including confidentiality of client records.
  • Attend board meetings, leadership, lead departmental, general staff meetings, and other meetings as requested by Chief Executive Officer and/or Chief Program Officer.
  • Provide monthly program reports, including developing and managing programmatic data collection through organizational data systems, on all programmatic activities for the Board, other directors, community partners, funders, and others as requested.

  Undertake other duties as assigned.

   

  ESSENTIAL QUALIFICATIONS
  • Minimum four (4) year college degree and graduate courses in child abuse prevention, child development, social work or related fields.
  • Minimum five (5) years experience providing direct therapeutic services.
  • Minimum three (3) years experience and demonstrated success in program administration and management including the management of public contracts.
  • Experience working in 501(c)(3) organizations or other office with similar ($2+ million) budget.
  • Ability and demonstrated success supervising and collaborating with staff in a manner that is flexible and supportive yet ensures accountability.
  • Ability to work in partnership with strong leadership and a committed staff with high standards; and embody those values as well.
  • Excellent hands-on, problem-solving skills.
  • Meticulous attention to detail.
  • Enthusiastic team player with proven ability to work with people of diverse backgrounds.
  • Significant experience in program development and administration.
  • Demonstrated experience and comfort with data, program evaluation, and utilizing metrics to inform practice.
  • Demonstrated experience with diverse and high-risk populations.
  • Demonstrated experience with time-management, organization, and communication skills.
  • Requires familiarity and knowledge of current policies and services available in the community for at-risk families.
  • Knowledge/experience with issues of homelessness and domestic violence; parenting issues, child development and Bay Area resources for low-income families.
  • Requires knowledge of psychological trauma and its impact on individuals and communities.
  PREFERRED QUALIFICATIONS
  • Bilingual/bicultural skills highly desirable.
  • Experience working with our client population.
  POSITION SPECIFICATIONS
  • Full Time.
  • Exempt.
  • Position will be referenced-checked and fingerprints.
  PHYSICAL REQUIREMENTS
  • Typical Working Conditions:
  • Standard office and occasional work in playroom.
  ·Equipment Used: .Phone, fax, computer, copier. ·Essential Physical Tasks:
• Occasional travel, usually within Bay Area but sometimes nationally
• Occasional light lifting
• Extensive keyboarding

The base salary for this position is $95,600.16 annually and eligible for agency sponsored benefits.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Safe & Sound is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation, or national origin.

Qualified candidates should submit a resume and a detailed cover letter to Human Resources at employment@safeandsound.org.